customer service job cover letter example

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your cover letter.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan My previous cover letter was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

1. Customer Service Cover Letter Examples

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Customer Service Representative Cover Letter Samples (17 Examples) if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'unleashcash_com-box-3','ezslot_6',172,'0','0'])};__ez_fad_position('div-gpt-ad-unleashcash_com-box-3-0');

We’ve gathered some great tips and advice on how to write a cover letter that will get you noticed by hiring managers and recruiters alike.

Table of Contents

#1 Customer Service Representative Cover Letter Sample

To whom it may concern,

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I am writing to express my interest in the Customer Service Representative position at [company name]. I believe that my skills and experience are a great match for this role, and I would be happy to elaborate on how I would be a valuable addition to the team.

I am confident that my enthusiasm for helping people will make me an excellent candidate for this role. My passion for customer service comes from a deep understanding of how important it is to make sure that our clients are happy with our products and services.

[Your Name]

#2 Customer Service Representative Cover Letter Sample

• Maintaining a positive attitude when dealing with upset customers

Please feel free to contact me if you have any questions about my qualifications or would like me to provide more information about why I would be a good fit for this job. Thank you again for considering me!

#3 Customer Service Representative Cover Letter Sample

I am writing to express my interest in the Customer Service Representative position at [company name]. I am a motivated, hardworking individual who is passionate about customer service and the process of learning new things. I have been working as a Customer Service Representative for over five years, and in that time I have learned how important it is to provide outstanding service to every single customer.

Sincerely,

#4 Customer Service Representative Cover Letter Sample

I enjoy helping people, which is why I chose this career path. My previous jobs have given me experience with online chat systems (such as Zendesk), email management, and phone calls.

#5 Customer Service Representative Cover Letter Sample

While there I learned how to use different applications including Excel and Outlook, which are essential skills for this position.

#6 Customer Service Representative Cover Letter Sample

Dear [recipient name],

I am writing to apply for the position of customer service representative at [company name]. I have over three years of experience working in this role, and I am eager to continue expanding my knowledge and skills by working with your team.

My goal is always to exceed expectations while providing exceptional customer service at every opportunity.

#7 Customer Service Representative Cover Letter Sample

My name is [name] and I am seeking a position in customer service. I have had a passion for working with people since I was young, and I have always found myself drawn to jobs that allow me to interact with others.

#8 Customer Service Representative Cover Letter Sample

While I was there, I helped manage calls, emails, and social media messages from customers who had questions or concerns about their orders. I also provided them with information about shipping times and made sure they were satisfied with their orders before they were shipped out.

#9 Customer Service Representative Cover Letter Sample

#10 customer service representative cover letter sample.

Additionally, I have worked as a freelance writer for several years now, which has given me excellent writing skills. My ability to use proper grammar while still being engaging will be an asset to any team that hires me.

#11 Customer Service Representative Cover Letter Sample

Dear Mr. [name],

My goal is to work with a company that values me as an individual and allows me the opportunity to grow both personally and professionally within their organization.

#12 Customer Service Representative Cover Letter Sample

I am a hardworking and diligent customer service representative with three years’ experience in the field. I have been trained to cater to the needs of all customers, regardless of their background or culture.

#13 Customer Service Representative Cover Letter Sample

I am someone who loves making people happy, whether it’s by solving problems or just showing up to work on time.

I’m also very good at being flexible I know that sometimes things change on the fly, and I feel like I’ve had plenty of experience dealing with those kinds of changes.

#14 Customer Service Representative Cover Letter Sample

I am writing to express my interest in the Customer Service Representative position at [Company Name]. I have been working as a customer service representative for several years and have had the opportunity to learn valuable skills that make me an excellent candidate for this position.

#15 Customer Service Representative Cover Letter Sample

My ability to manage multiple tasks simultaneously has been key in my success as a customer service representative. Additionally, I work well independently and can follow through on tasks without needing constant supervision or feedback from others.

#16 Customer Service Representative Cover Letter Sample

I have a B.A. in Psychology from [college name], as well as training in sales, customer service, and marketing. I’ve worked on projects for clients ranging from small start-ups to Fortune 500 companies. In my spare time, I like to run and travel—usually both at the same time!

#17 Customer Service Representative Cover Letter Sample

I am writing to express my interest in your open position as a Customer Service Representative. Your company has been on my radar for some time, and I think that I would be an excellent fit for the role. The position description is a perfect match for my skills, and I know that I can bring something unique to the role.

3 Customer Service Cover Letter Examples for 2023

Customer service professionals do far more than answer questions—they’re salespeople, technicians, administrators, and problem solvers. They straddle the line between company and customer, meeting company goals, resolving conflicts, and satisfying customers with each interaction.

Your job in customer service is invaluable, and businesses know it, too. It’s why you’ve carefully built your customer service resume and filled out the job application with time to spare. The only thing that stands in your way is the cover letter.

Cover letters are difficult to get right. They’re less formulaic than a resume because they rely more on storytelling. That’s why we’re sharing three cover letter examples for customer service and guidelines to help you write a letter you’re proud of (and that gets you the job).

Customer Service Cover Letter Example

Why this cover letter works

Customer Service Manager Cover Letter Example

Professional customer service manager cover letter template

Bilingual Customer Support Cover Letter Example

Bilingual customer support cover letter template

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

Bilingual customer support resume example

3 Steps to Your Best Customer Service Cover Letter

Job seeker works on yellow laptop to write a bilingual customer support cover letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at.

Use the following steps to guide your writing process so you can write your best cover letter yet.

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit.

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it.

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications.

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone.

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter

Construction crew with purple equipment works on oversized yellow computer screen to outline a customer service cover letter

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info: Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

Formatting: Tempting as it is, leave your name out of your address if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date: Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

Formatting: Write out the full date with the month and day, e.g. January 5, 2023.

Inside address: Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting: A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern.

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal).

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

Formatting: Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body: This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion.

Formatting: Make sure your document is single-spaced but double-spaced between paragraphs.

Opening paragraph: Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one:

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep:

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading.

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3: Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize:

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent.

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth.

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph: Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this:

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more:

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature: If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature.

Kai Yamashiro

Formatting: If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink.

Enclosure(s): This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates.

Enclosures: Resume Application

Formatting: Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents.

Are You Ready for Your Next Customer Service Role?

Yellow cat answers purple phone about a customer service job opening

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our resume tips and free resume examples will steer you in the right direction.

We also have modern resume templates to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now.

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start building your resume and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

Customer Service Cover Letter Examples For 2023 (20+ Skills & Templates)

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Are you looking to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

How To Address A Customer Service Cover Letter

3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

Customer Service Skills To Include On Resume

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

Example of Starting A Cover Letter With The Hiring Manager's Name

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

Example of Starting A Cover Letter With The Team & Company

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note: I do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.”

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

Quality Impacts Perceived Value - Car Example

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Cover Letter Examples for Customer Service + Tips

If you want a cover letter that outshines all others, be sure to use MyPerfectResume’s Cover Letter Builder. In a matter of minutes, you’ll have a flawless example of just how incredible you are as a potential hire.

Our customers have been hired at: * Foot Note

Job Summary & Duties for Customer Service

In general, a customer service job involves working with the public in some way by providing useful information and resolving service-related issues. Many professions fall within the customer service field, each with a more specific job description. A customer service representative processes orders and handles customer complaints while a call center representative may call existing customers to offer additional services or seek resolution of billing issues. A customer service advisor often answers incoming calls, updates client accounts and performs administrative functions. A well-crafted customer service cover letter should be tailored to the job description for the specific employer you’re trying to impress.

Training & Requirements

Whether you rep retail sales or seek another customer service profession, a high school diploma is a basic requirement. Specific jobs such as a sales associate or satellite TV technician installer often include employer-provider training. However, some employers may seek candidates with some previous experience. Any relevant experience outside of what’s required should be clearly detailed within a customer service cover letter. More advanced positions such as an assistant manger often require a college degree or some other relevant post-high school training. Many jobs within the customer service profession also require some degree of computer proficiency, good oral communication skills and the ability to manage multiple tasks.

Salary Range

According to the U.S. Bureau of Labor Statistics, customer service salaries are just as diverse as the many specific career opportunities in this field. A customer service representative, for instance, earns an average hourly wage of nearly $16 as of 2018 or an annual salary of nearly $40,000. A satellite TV installer, on the other hand, may earn anywhere from $40,000 to $76,000 annually depending on factors such as experience and training. A call center representative averages about $40,000 annually while an assistant manager in the customer service field can earn anywhere from $22,000 to $49,000 annually. Please see MyPerfectResume’s customer service cover letter examples to get started on your own effective cover letter for a customer service position.

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Cover Letter Examples

Customer Service Representative Cover Letter Samples

As seen in:

You're looking to make a great customer service cover letter. But first:

You're so ready to be employed.

You've spent hours polishing your resume.

Now, you need a customer service cover letter.

But not just any letter.

You need a cover letter for customer service that'll wake and shake the hiring manager.

One that'll connect you to the interview like a direct line to the president.

In a few minutes, you'll know how to write a customer service rep cover letter like that.

This guide will show you:

Here's a customer service cover letter sample and a matching resume.

Want to write your cover letter fast? Use our cover letter builder. Choose from 20+ professional cover letter templates that match your resume. See actionable examples and get expert tips along the way.

Create your cover letter now

customer service resume and cover letter set

Sample cover letter for a resume— See more cover letter examples and create your cover letter here .

Want to explore your options further? See our full selection of cover letter examples for every career: Perfect Cover Letter Samples

Now let me show you how to do that right in 8 easy steps.

The Secret to Every Great Customer Service Cover Letter?

A great cover letter for customer service starts with one thing:

A proven, effective template.

Without further ado, here's one you can copy, paste, and adapt to your own needs:

Customer Service Cover Letter Template

Customer Service Specialist

I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps.

My 99% positive customer survey results is another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average.

I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems.

I would welcome the chance to discuss your customer service goals. I'd love to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo.

Best regards,

PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!

There's your job-winning customer service representative cover letter sample.

Now let me show you why that sample cover letter for a customer service representative works so well. You'll also learn to adapt it to any opening.

Plus, I'll share 10+ customer service cover letter examples to customize your version.

In case you’re not applying for an open position, you might want to read this guide and follow up with this one: How to Write a Letter of Interest

You can also check how to write a cover letter for call center jobs: Call Center Cover Letter: Sample & Complete Writing Guide

The Perfect Customer Service Cover Letter Header

Here's the easy part.

Even entry-level customer service cover letters need the right heading info.

Start with:

You can also add:

Keep it professional with the following tips:

Use a professional email address. That means either Gmail or an address from your own website. Also, no [email protected] Just use your first and last name.

Don't use your work email. That's bad manners to your current employer, and it's a red flag to the new one.

Pro Tip: In an entry-level customer service cover letter, cite transferable achievements. For example, if you were a bartender, you performed multiple customer service duties. Those will transfer to your new job.

Open Your Cover Letter with a Proper Greeting

Who should you address your cover letter for customer service to?

Answer: To the hiring manager.

Why? Using her name will get her attention like a Salesforce notification.

Our HR statistics report shows how 84% of hiring managers reject applications that don't use their names.

Do a little research to find the name. Learn how in our guide: How to Address a Cover Letter: Sample & Guide [20+ Examples]

Absolutely can't find a name? Don't write a To Whom it May Concern customer support cover letter.

Instead, use "Customer Service Hiring Team." That's as personal as possible when you don't know a name.

Here are some good customer service cover letter example greetings:

Pro Tip: Don't use "Miss" or "Mrs." unless you're sure the hiring manager likes that. "Ms." works well regardless of marital status. That keeps your cover letter for customer service jobs faux-pas free.

What's the best cover letter format for customer service? The three-paragraph format. Learn to nail it here: Cover Letter Formats: A Complete How-To Guide [10+ Examples]

Write a Catchy Opening Paragraph

I'll be blunt.

The first sentence of your customer service representative cover letter is crucial.

That first sentence will get your letter read or trashed.

Do it right, or you'll be shunned as surely as a robocall.

Look how that's done (and not done). Check out these two sample cover letters for job applications in customer service:

That's not as bad as a telemarketing call, but it's not great either. It basically says, "I've done this job and here's my resume." It'll put the hiring manager to sleep.

Compare it to the next of our customer service cover letter samples:

That customer service cover letter example is better than a Jabra headset. If you don't get the job, the hiring manager has troubles.

Pro Tip: Not sure how to start your entry-level customer service cover letter? Cite a great achievement. Haven't got one? Talk about the employer's needs, or mention something you love about the company.

Even with great customer service cover letter examples, starting yours can be a teeth-gnasher. See our guide for help: How to Start a Cover Letter: Sample & Complete Guide [20+ Examples]

Explain Why You’re The Perfect Customer Service Candidate

Picture it:

You've got a new job and a whole new group of friends.

Best of all, you've got a fat paycheck.

How did you do it?

By listing all your qualifications and customer service skills in the cover letter?

The last thing you want is to make a cover letter that's a mirror image of your resume.

Hiring managers don't like that.

Instead, show how you can help the manager.

Check out the customer service cover letter examples below. They both target a job that needs good customer survey results, cross-selling, and upselling.

Wow. The hiring manager can feel her job getting easier already.

Of course she'll read your resume with interest now.

But don't follow the next of our customer service representative cover letter examples:

That's like a busy signal. It's got no measurements of how you performed at any of those tasks. Worse, it doesn't fit the job offer.

Pro Tip: You don't have to be a customer service ninja to impress the hiring manager. Just spend a little time brainstorming your flashiest achievement.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

Are you writing an entry-level customer service cover letter, or a cover letter for a customer service internship? You may feel like you don't have enough experience. Don't sweat it. Our guide shows how to write a great internship or entry-level cover letter and get the interview: How to Write a Cover Letter For an Internship [+20 Examples]

Explain Why You Really Want This Customer Service Job

What's the #1 thing the hiring manager cares about?

Whether you can help her meet her needs, right?

Not exactly.

The hiring manager doesn't just want a skilled customer service rep.

She wants an engaged one. One who's driven to work hard. One who'll stay at the company a long time.

So, prove that in your cover letter for customer service representatives.

To do it right:

The two customer service cover letter samples below show how.

That's better than a coupon for free merchandise. It shows you "get" the hiring manager. It also shows how you can be her hero.

She'd have to be a little nutty not to hire you. That's not so with the next of our customer service cover letter examples.

Do you believe that applicant? The hiring manager won't. Without some kind of measurement, it's like saying you're a fast runner. Really?

What races have you won? What's your time in the 100 meter dash? Your cover letter for customer service representatives needs details.

Pro Tip: How long should a cover letter be? Short cover letters are usually best. That means less than 300 words, and just three paragraphs.

Wondering how to explain employment gaps in your customer rep covering letter? Want more great cover letter tips? See our guide: 35+ Successful Cover Letter Tips, Advice & Guidelines (With Examples)

Make Your Offer in the Closing Paragraph

You've got a great customer service cover letter so far.

It shows you understand the employer's needs.

It proves how you can fill them.

Now it has to make an offer, just like in a customer service cross-sell.

These two entry-level customer service cover letter examples with no experience show how:

That's not "Please give me a job." It's "Let me help." It shows innate customer service qualities.

The next of our entry-level customer service cover letter examples is like a hang-up:

What's wrong with that entry-level customer service cover letter example?

For one, it's not customer service oriented. It asks for something, rather than offering something.

Also, it's cliche. "Thank you for your time" is almost old enough to vote.

Pro Tip: Not sure what to offer in your cover letter for customer service call centers? Look in the job ad to see if you can spot the greatest need. Failing that, Google "customer service KPIs." You'll find example measures you can offer to improve.

Need more help writing your customer service cover letter ending? See our guide: How to End a Cover Letter: Sample & Complete Guide [+20 Examples]

Use the Right Formal Closing

It's easy to end a cover letter for customer service advisors, right?

The problem is, it's also easy to do it wrong.

Here are some examples of customer service cover letter closings:

Kind regards,

After, add a line space, then your full name.

Want to double check your resume? See our guide, complete with a great customer service resume sample: Customer Service Resume: Sample & Complete Guide [+20 Examples]

Pro Tip: After you send your resume and cover letter for customer service, follow up! An email in a few days can put you top of mind, after the manager has forgotten about you and moved on.

Do you even need a cover letter? See our guide: Do I Need a Cover Letter? Are Cover Letters Necessary in 2023? [+Tips]

Why Adding PS to Your Customer Service Cover Letter Can Get the Interview

The best customer service cover letters will use all the tips and tricks above.

But there's one more hack that can connect you to the job like a successful inbound call.

PS draws the eye like a magnet. Put it after your closing, and the hiring manager is guaranteed to read it.

Put a great achievement in it, even if it's not strictly relevant to the job description.

The last of our customer service cover letter examples shows the way.

Hey, that's cool! You won an award at your last job. That's a great PS in a cover letter for customer service. Why?

Because even a hiring manager who only plans to glance at your letter can't help but read it and get curious.

It'll hook the job like a trophy trout.

Pro Tip: Don't just send a customer service cover letter PDF or MS Word file. Cherry-pick the best bits and paste them into your email cover letter. See this guide for help: How to Email Your Resume to Get More Job Offers (Examples)

Don't miss a trick. Use our handy checklist guide: What to Include in a Cover Letter (15+ Examples & A Complete Guide)

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

See more cover letter templates and start writing.

Key Takeaway

What's the most important tips for how to write a great cover letter for customer service?

Do you have questions about how to make a good customer service cover letter? Want to share an example of a customer service cover letter that worked for you? Give us a shout in the comments and we’d be happy to reply!

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Computer Science (CS) Cover Letter Examples (Guide)

How to write a computer science cover letter way above the stack. See sample computer science cover letters, examples you can really use, plus expert tips. Follow a step-by-step cover letter writing formula and get a computer science cover letter better than most others, fast. Get the interview and land your dream job!

How to Write a Cover Letter With No Experience in 2023

A sample entry-level cover letter with no experience that will get you a first job that rocks! Learn how to write a cover letter for a job without experience and fix your application. No matter the field, our first job cover letter template example will present you as the strong candidate you are. Got you *covered*, read on!

Nursing Cover Letter Example (2023 Writing Guide for Nurses)

How to write a nursing cover letter that stands out like pink party scrubs. See a sample nurse cover letter that gets hiring managers A&Ox50. Follow a broad-spectrum cover letter formula that’s road-tested and ready-to-use, with expert tips. Get the hiring manager’s attention, land the interview, and start a new career!

Client Service Associate Cover Letter Example: 4 Templates

As a customer service professional, I understand the importance of making a good first impression and setting the tone for an amazing client experience. I am the front-line issue solver and play a critical role in the development and maintenance of a company’s brand image. To get more job interviews for this position.

Template : 1

Client Service Associate Cover Letter

Subject- client service associate cover letter

Looking for a dynamic Customer Service representative? Look no farther, because I am qualified for the position.

With over (numbers)years of expertise in (Mention the job position), I will step in and contribute immediately to (Mention the company name)’s continued success.

I am happy with my accomplishments at (Mention the company name ), and I believe that my go-getter mentality and drive to serve the public would fit in well with the Superstore ethos.

I am already a regular customer in your store and am extremely familiar with the layout and product selections.

I could easily transfer my skills to your organization and then continue to advance in my career while making your consumers pleased enough to become loyal customers.

You are looking for someone who can sell and upsell to clients while also providing excellent customer service, and that is exactly what I am prepared to do.

As an experienced sales and service expert, I swiftly identify client needs and provide powerful product and service alternatives that suit those demands while growing the company’s bottom line and maintaining high customer satisfaction ratings.

I am looking forward to meeting with you in person this week to go through the specifics of this role. Meanwhile, please find my résumé attached. On request, references are available.

[Handwriting signature]

[Mention the contact details]

[Mention here, if there is any post note to be given]

Template : 2

I am very delighted to apply for the role of (Mention the job post)agent with (Mention the company name).

I have a pleasant approach, an outstanding phone voice, and like connecting with customers as a client relations expert with over (numbers)years of experience in customer service.

I have broadened my talents to give exceptional service in a professional manner as a result of my work-related and educational experiences.

My career in the people service profession has given me outstanding organizational and time management abilities.

I have exceptional problem-solving abilities that enable me to respond to consumer complaints or difficulties professionally and propose solutions.

Previous superiors have complimented me on how well I handle stressful situations. I would like to bring my personal qualities and talents to the (Mention the company name)team.

I believe you will find my expertise in customer service approaches and great communication abilities to be an ideal match for the company’s requirements.

Customer service has been a passion of mine since I was a child, offering mud pies to my sister.

While I may no longer have the stamina to run my own store, I am looking forward to spending all of my attention on the customers rather than being distracted by paperwork.

I am also skilled with Microsoft Office databases and web-based apps such as Outlook, Excel, and Word and would be an asset to your team. I hope to hear from you soon to set up an interview. Thank you for your attention and time.

Sincerely,

Customer Service Cover Letter Sample

Looking to secure more interviews use our free sample to help you create a cover letter that clearly conveys your customer service skills and unique value..

As a professional working in customer service, you understand the significance of making a positive first impression and setting the tone for an exceptional customer experience. You're the front-line problem-solver and play a crucial role in building and maintaining a company's brand image. To land more job interviews for this role, you'll have to pay that same level of attention to your customer service cover letter.

Begin with a solid opening paragraph that will grab the reader's attention and distinguish yourself from other applicants. This section should briefly highlight your key strengths, skills, and accomplishments. If you're a recent graduate and lack experience, use specific examples of transferable skills you gained during college, such as time management, communication, and problem-solving. You can also showcase your academic achievements or any internship experience.

If you need help deciding what skills to include in your customer service cover letter, look at the job description. This will give you an idea of what the employer seeks in an applicant. Common skills required for customer service include patience, active listening, attention to detail, and empathy. If these apply to you, incorporate them into your customer service resume and further explain how they relate to your suitability for the job in your cover letter.

Whether you're looking to craft an entry-level customer service representative cover letter or a customer service cover letter for a management role, our sample below can help you craft one that shows a hiring manager that you're the perfect candidate.

First Last Name

City, State, Zip | (555) 555-5555 | [email protected]

Month, 20XX

Human Resources Specialist

XYZ Company

City, State, Zip

Your customer service manager position advertised on Monster is an excellent fit to my qualifications.

During the past five years, I have been promoted to positions with increasing responsibility within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts, and strengthened customer loyalty.

Regarded as a proactive problem-solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence.

Achievement highlights:

My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.

I am confident in my ability to further the success of your customer service organization. Please call me on (555) 555-5555 or email [email protected] to arrange a meeting. I look forward to speaking with you.

Once your cover letter for a customer service job has helped you land a role, you need to know what you can expect to earn. The median salary for a general customer service representative is $31,379 a year, with a salary range of $24,555 to $43,161.

With more experience, you can advance to a customer service supervisor role and make a median salary of $39,962. If you're looking for a customer service manager position, your earning potential can be as high as $73,495.

Use Monster's Salary Tool to estimate better what you could make in your desired job and location. You can also see similar jobs such as office clerk and receptionist positions , how much they pay, and the skills you'll need to boost your value.

Highest Paying Industries and Locations

According to the U.S. Bureau of Labor Statistics (BLS), some of the top-paying industries for customer service representatives include oil and gas extraction, iron and steel mills manufacturing, postal service (federal government), and natural gas distribution.

Metropolitan areas on the east coast typically pay more for customer service roles. For instance, if you work in New York City, you can earn up to 17% more than the national average. Some of the highest-paying U.S. locations include:

Explore all customer service representative jobs as well as other customer service jobs on Monster to find a role that fits your skills and professional background.

Your Customer Service Resume Deserves the Same Attention

Now you know how to write a compelling customer service cover letter, check that your whole application is top level. Contact the writing experts at Monster Resume Services to help you make a positive impact with recruiters and open more doors. They'll format your resume with a modern, professional look, incorporate targeted keywords and showcase your unique selling points. They’ll also enhance your cover letter to increase your chances of landing an interview.

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Customer Service Representative

Customer Service Representative Cover Letter Example

Customer service representatives are the lifeline when everyday things go wrong. From defective products to forgotten logins, customer service representatives help the rest of us fix problems and get back on our feet. While many customer service positions are gradually being automated, companies are looking for human representatives with great communication skills who can handle complex problems and provide quality care. Customer service jobs offer steady employment, often in call centers or the headquarters of large companies. These positions also make great entry points into a variety of other careers, especially sales associates or in marketing. So how do you get your foot in the door to this world of opportunity? You’ll need a great cover letter, of course.

If you haven’t already perfected your resume, that’s a good place to start. Make sure to check out this customer service-specific example guide, our cover letter templates and general resume writing guide.

Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today’s job market is more technological and competitive than ever. Use our Customer Service resume example & guide to boost your chances of getting a great position!

Customer Service Representative Resume Example & Writing Guide

Now it’s time to craft an exceptional cover letter that seals the deal on your perfect application. This guide, along with an effective cover-letter example will:

Before we jump into the how of cover letter writing, it’s important to understand the why. By keeping your mission at the forefront of this process, you can build each part of your letter to be as effective as possible

Best format for a customer service representative cover letter, plus tips

The purpose.

Whether called an application letter, letter of interest or letter of motivation, a cover letter is one of the most commonly requested application materials. Why? Because it allows an employer to get a true sense for your personality and strengths before you ever set foot in the building for an interview. On your resume, the profile summary comes the closest to the mission of a cover letter, allowing you to express your interests and motivations in a few lines. A cover letter, however, gives you much more room to expand on the list of dates and titles that a resume can sometimes turn into. Have a mysterious gap in work history? Learned a key skill in an unrelated job? Have a notable success you want your new employer to hear about? Your cover letter is the perfect place to address all these questions with examples from your work experience.

Tailoring Your Cover Letter

One of the biggest mistakes that job seekers make during the job search is not tailoring their application to the job description. A professional cover letter not only explains why you excel at customer satisfaction and problem-solving but also why you are motivated to work for this specific company. You can use the job posting, website and general information about the company to tailor your letter to the exact position.

You should keep your cover letter, including heading and conclusion, to the length of one page, between 200-400 words. The goal here is not to cover every topic a hiring manager might ask about. Instead, you should remain focused on a handful of key points while encouraging the reader to get in touch for more information. You should also stick to an easy-to-read font and keep the size at 11 point. You can find more information about styling specifics in this overall guide on cover letters.

Maximizing your chances

Occasionally, an application won’t specify whether a cover letter is actually required. In these cases, it may be easy to make the same mistake that a lot of other candidates do by saving yourself the trouble and submitting your application without a cover letter. Unfortunately, this is a surefire way to drag out your job hunt. A cover letter is just one piece of a complete application, but it’s vital for maximizing your chances of actually landing the job. There may be applicants with similar – or even better – resumes than you have, but a great cover letter can give you the edge. This is your opportunity to make a personal connection and convince an employer that you’re worthy of a shot.

Prioritizing customer care

Customer service standards are rising – rapidly. Research shows that 70 percent of consumers have paid a little extra to do business with a company that offers better customer service. Millennials in particular are increasingly willing to spend additional cash to be well taken care of. Conversely, more than half of survey respondents said they have forgone a planned purchase because of one negative customer service experience. Customers are also more likely to tell a friend about a negative interaction with a company than a positive one. Companies are learning that a poor service reputation can quickly spell trouble, while positive customer interactions can make business boom. That means hiring managers are looking for CS reps with great dispositions and customer-oriented mindsets to make personal connections that keep people coming back.

Need more inspiration? Have a look at our related administrative cover letter examples:

Customer service cover letter structure, writing examples

Some people are unnecessarily afraid of the cover letter writing process because they feel like it lacks structure. While it’s true that your cover letter is much more free-form than your resume, this basic framework for a cover letter will allow you to break down this task into a series of easy steps. Here are the key components:

The good news is that these sections work well regardless of the company, field or job title you’re applying to, so learning to write a great cover letter now is a skill you can use for the rest of your career.

Dear Mr. Felsted, When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers. It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:

Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork. I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton

Customer Service Representative - Key components writing example

Cover Letter Header

In many large companies, hiring is done by a team of HR representatives so your letter will likely float from desk to desk. That’s why the main job of your cover letter header is to identify the document as belonging to you and to keep your contact information right at the reader’s fingertips. If sending a letter by mail, your physical mailing address and a formal letter heading will be appropriate. For online applications, however, you’ll want to stick to the most necessary information like phone number and LinkedIn to avoid taking up too much of that precious space where you convince them to give you the position. The goal of this cover letter section: Keep your name and contact info at the top of the document so that everyone who reads it knows who it belongs to and how to get in touch.

Align document styles!

The secondary purpose of your cover letter is to add professional and stylish formatting to an otherwise plain document. Before you finalize your formatting, make sure to pay attention to the image of the company you’re applying to. Bright colors and strong fonts work much better for some organizations and industries. When in doubt, it’s best to stick with trusted styles and professional color palettes. A professionally-designed template can help you get this balance right.

To appear even more put together, you can align the header styles of your resume, cover letter and any other job application materials you may be asked to submit. This will create a sort of “personal brand” – a visual stamp that ensures the reader remembers your application and sees you as a highly polished candidate.

Cover Letter Greeting

Your greeting may only contain a few words, but it is vital for setting the appropriate tone throughout the rest of the cover letter. Since customer service representatives work across industries, you may have several options depending on the formality of the company. When in doubt, “Dear” followed by the proper salutation and a last name works nicely in a variety of situations. If the company has a youthful feel, “Hi” or “Hello” may be appropriate, especially if sending the letter via email. The goal of this section: Address the reader in a respectful and company-appropriate tone using the recipient’s name if you have it.

Dear Mr. Felsted,

The power of a name.

It’s been scientifically proven that people have a positive neurological reaction upon hearing their own name. You can – and should – use this fact to your advantage by addressing the hiring manager or person responsible for reading your cover letter. This helps to establish a personal connection and also helps in showing that you care about the company and its values.

However, many customer service reps work inside large organizations where it’s almost impossible to tell who the hiring decision-makers are. There may even be too many to name in the greeting.

In this case, there’s no need to go to extreme lengths to address the letter personally. Instead, avoid the outdated and disinterested-sounding “To Whom It May Concern,” and opt for a greeting that uses the company name followed by “Hiring Manager” or a collective noun like “Team,” for example.

Cover Letter Introduction

Your opening paragraph is a crucial moment – after the first sentence, a hiring manager may have already decided whether to continue with the rest of the cover letter or not. Instead of the sleep-inducing “I am writing to express interest in your vacancy for a customer service representative…” make sure to give your introduction some spark. An illustrative anecdote, a bold statement or an attention-grabbing presentation of yourself are all good options. You should aim to come across as professional rather than eccentric while still making sure the hiring manager wants to read on. The goal of this section: Inject energy and passion into your letter right from the start, hook the reader’s attention and create a seamless transition into the body section.

When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers.

Cover Letter Body

The body section is where you can finally dive into all the great qualities that make you the ideal candidate for this role and company. Your goal is to prove that you have the right skills and disposition to make a great customer service representative for this product or service. To that end, you can use the STAR method to highlight all your notable achievements. First, briefly explain the Situation and the Task, and then reveal the Action you took and the positive Result it caused. In a customer service setting, you’ll probably have a lot of such interactions to choose from, so make sure to pick a common challenge that you handled exceptionally well or a particularly difficult situation that could also arise at this company. If the body section feels a bit overwhelming, you can also break it into two subsections. In the first, you’ll discuss your previous highlights and achievements, and in the second, you’ll explain your skills and qualities that make you a great customer service representative in this new company. The goal of this section: provide the strongest examples of your customer service skills and relate your current strengths and experience to this new position.

It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:

How to ace your customer service job interview

So you have been fortunate enough to land a job interview. Here's a list of questions and scenarios you might hear during your interview.

Cover Letter Conclusion and Signature

You’ve done an excellent job creating the strongest arguments about why you deserve this role, now it’s time to wrap it up and send it off. The best way to finish your closing paragraph is with a Call To Action. This line allows you to express passion and enthusiasm for the role and is a professional way to invite the hiring manager to get in touch. You may even choose to leave your contact information again in this section. Then, sign off with a company and position-appropriate signature like “Best,” “Best regards,” or “Sincerely,” The goal of this cover letter section: Encourage a hiring manager to contact you via your call to action, close the letter respectfully and on a positive note.

I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton

Customer service representative cover letter sample with no experience

You're in that Catch-22: You're looking for a job but all the listings ask for experience. How are you supposed to get experience if you can't get a job? You definitely need a stellar customer service representative cover letter to wow hiring managers from the start.

How do you write a cover letter with no experience? You focus on the qualities and attributes that make you a responsible, empathetic person. Employers know that some skills can be taught and others can't. A customer service representative needs emotional intelligence to understand what customers want and to solve their problems in a way that leaves them feeling good about the interaction. Inc. lists 13 signs of high emotional intelligence . When you write your letter, exhibit one or two of these in your appeal.

Remember that even if this is your first official job, you have probably held responsibilities either in school or life. Think about how these experiences translate into marketable skills and then relate that in your customer service representative cover letter. Your goal is to prove that you have the people skills and work ethic necessary and are willing and eager to complete any training you need to get the job done.

Writing psychology – cover letter tools and strategies

As a customer service representative, there are a few key traits you’ll want to convey regardless of the company you work for.

The power of empathy

One way to write a highly-effective cover letter is to show your potential employer why you’re a good fit instead of just telling them. The weight behind your words can come in the form of numbers, anecdotes, facts and other evidence. Illustrating your worth in this way helps you utilize the psychological principle of belief-matching: the idea that people are more likely to respond positively to your message if they first believe you understand their problem. This principle takes on a double meaning in the world of customer service – you want to leave a hiring manager with the impression that you understand both the challenges facing their business and the challenges their customers face in relation to the company’s products or services.

Where to incorporate the empathetic approach

To maximize the effects of the belief-matching technique, begin incorporating it from the top of your writing, according to professional marketing expert Joanna Wiebe. Wiebe often uses this technique to drive online sales, but in this case, you are the product.

An anecdote is one of the easiest ways to show that you’ve handled similar situations before. But as a customer service representative, you’ll probably have a lot to choose from. The best option is the one that you think your prospective employer is most likely to relate to. Again, it’s important to keep the story short, straightforward and relevant to ensure success.

As a customer service representative, your goal is to be the bridge. A company can’t survive without customers, yet it also can’t afford to give every disgruntled caller everything they want. Clear and concise anecdotes can effectively demonstrate your ability to protect company interests while making sure customers leave satisfied with their interaction. Whether it’s troubleshooting and technical support, account and billing issues or general questions, each company’s customer service needs are slightly different. Make the most of your cover letter by doing some research into your potential employer’s business and customer service model in order to focus on strategies that work for them.

Customer service cover letter common mistakes

There are a few common mistakes that other candidates applying to customer service positions are likely to make. Get ahead by avoiding these pitfalls:

Customer Service Representative - Common mistakes

When do customers ask for help?

Research shows that customers’ preference for self-service is growing. When people need help with simple questions, they often turn to online FAQs or apps before picking up the phone.

However, as the issues become more complicated, for example with billing and payment, people are much more likely to seek out human assistance. That means as customer service positions grow increasingly competitive, representatives are being asked to take on bigger challenges.

Key takeaways

Now it’s time to get out there and land your customer service position. Resume.io makes the process easy with our expertly-designed cover letter builder to help you craft the perfect cover letter in just minutes!

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Sample Cover Letter With No Experience in Field (And How to Write Yours)

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How to Write a Cover Letter With No Experience in Field - Samples and Steps

Writing an articulate cover letter is challenging for all job seekers. But if you have little or no work experience in a field, the stakes are higher. It’s more challenging to prove your value when you don’t have a series of professional accomplishments to back up your assertions. On the bright side, you probably have more to offer an employer than you realize. You just have to package your strengths the right way.

In this article, you’re going to learn how to write a cover letter for a job with no experience in that field. And we’ll look at a full sample after going through the steps.

Let’s get started…

How to Write a Cover Letter With No Experience

1. the main purpose of your cover letter with no experience.

The purpose of a cover letter is to complement your resume and convince more employers to interview you. You may refer to your resume when writing a cover letter for a job application, but you must expand upon points made in the resume when writing the cover letter.

The cover letter should breathe life into the points made in the resume, and create a compelling—or even emotional—narrative around your career hopes and aspirations . It’s your chance to tell your story and show that you have the passion and the drive to come into a job and make a difference.

And at the end, it should ASK for the interview. We’ll talk about that coming up. Let’s get started by going through how to write a cover letter with no experience, step-by-step…

2. Cover Letter Contact Information

When beginning a cover letter for a job application, start with your contact details in the top left-hand corner of the page. Include your name, city of residence, phone number, and email address. (To preserve your privacy, do not include your physical address). You should also include your LinkedIn URL. Next, write the name of the company you’re applying to, and its city of residence.

3. Your Salutation

Ideally, you address your reader by name in your salutation. Internet sleuthing may reveal the name of the hiring manager. If you can’t find a name, you have two options: call the organization and ask to learn more about the position, or write “Dear [Company Name]” or “Dear Hiring Manager.”

This isn’t ideal, though. You should really only be sending a cover letter if you know the hiring manager’s name and have some specific information about the position. So if you know nothing specific about the hiring manager or job, and the company hasn’t asked for a cover letter specifically, then you probably don’t need to send it .

4. Cover Letter Introduction

Use this section of your cover letter to introduce yourself and share your enthusiasm and why you applied for the position .

Start with your name and provide some background on your strengths. Always identify the position you’re seeking and how you learned about it. If someone at the company told you about the job, then mention that person’s name (only after asking their permission, though). Aim for one to two sentences in your Introduction—keep it short, sweet, and precise.

Example Cover Letter Introduction with No Experience in the Field:

“Hello, my name is Grace Addington, and I’m a goal- and detail-oriented civil engineering graduate from Petaluma College. I was excited to learn about the Junior Engineer internship at Bay Area Rapid Transportation through my former classmate Katie Heinz.”

5. Body Paragraphs

Here comes the most critical part of writing a cover letter with no experience. The purpose of your body paragraphs (one to two brief paragraphs, tops) is to prove that you’re the best candidate for the position. Seeing as how you have little or no previous professional work experience to fall back on, you’ll want to place emphasis on soft skills —attributes of a personal nature that say a lot about your work ethic and ability to work in sync with others. Or, if you have job-related skills (AKA hard skills) from another type of role, point out how those skills will help you transition into this next job and succeed quickly.

That’s what hiring managers are looking for! So while it’s great to write about soft skills and put together a cover letter talking about how you’re willing to learn their job… it’s much better to point out any hands-on experience that you have. So if you’re able, always highlight that first and foremost.

For example, if you had an internship, worked in an unrelated field, did a few academic projects while studying, gave a presentation, etc., those are still valuable pieces to put on your resume AND in your cover letter.

Your resume likely already consists of part-time jobs or school activities or memberships in school associations that maybe aren’t 100% related to the job you’re going after.

Look closer, though—you’ve probably garnered skills in these experiences that can carry over to the job you’re applying for. Below are two examples of cover letter body paragraphs that hone in on two key phrases noted in a job advertisement as requirements: “strong interpersonal skills” and “positive work ethic.” You should be able to figure out pretty quickly which example hits the mark.

Let’s look at two sample paragraphs now from cover letters with no experience in a field:

“I am Twig & Twine’s ideal office manager. As my resume states, I served as an RA at my dorm. I know how to manage an array of things.”

“You’re looking for a candidate with strong interpersonal skills and a positive work ethic. While serving as an RA at Porter College’s main dormitory, I planned monthly social events for over 200 students, settled two to five student disputes per week, and mentored a select group of students in Composition. The experience taught me, rather quickly, how to efficiently multi-task, and how to effectively settle conflicts of all types in a calm, level-headed manner. I feel confident stating that I can bring these talents to Twig & Twine’s office manager position.”

The second example takes the duties that likely appeared in the RA position on the resume and then digs deep, illustrating how the tackling of those duties turned into accomplishments, and led the applicant to grow the crucial skills needed for the office manager position.

One last thing about body paragraphs—remember to frame your message around the employer’s needs, and not yours. Focus on what you can bring to the job, and how your talents will translate into success for the company. That’s important in any cover letter, and becomes even more crucial in a cover letter with no previous work experience.

6. Concluding Your Cover Letter

End your cover letter by reiterating why you’re the best candidate and express your interest once again in the position. And ask them for the interview! It’s surprising but most job seekers don’t do this, and it’s been shown to improve your chances of getting a call to come in for an interview!

So conclude your cover letter by thanking the reader for the time they took to review your application, and tell them you’d like to find a time to meet for an interview to see if it might be a good fit to work together. To close, sign off formally. Try “Respectfully yours” or “Sincerely.”

7. Proofread Everything

Before sending out your new cover letter, read it out loud to catch errors quickly. Ask a trustworthy person to read it as well. Nothing stops you from getting interviews faster than an obvious typo or error in your cover letter or resume, and you only have to check once, but make sure you’re checking it thoroughly!

8. Save it as a PDF

Once the content is finalized, save it as a PDF and title it “[Your Name] Cover Letter” to prevent confusion. Voila! You’re done. If you follow the tips above, you’ll have a great cover letter with no experience so you can get interviews and job offers in this new field!

Sample Cover Letter With No Experience in Field:

Next, let’s look at a full sample of a cover letter that explains why you’d fit well in a role ( and why you chose to apply for this type of role ):

Dear Name, I’m writing to you regarding the Sales Associate job posting, which I believe reports to you. I can offer 5+ years of experience working directly with customers over the phone and in person, primarily in customer support. Although I haven’t worked directly in sales, my customer support experience has helped me build skills in communication, persuasion, and problem-solving, which I believe will translate well into selling software subscriptions for your firm. I’m motivated to transition into sales to continue challenging myself and growing in my career, and I’ve always enjoyed a challenge, which I think working in sales will provide me. I’ve attached my resume for your review. If any of the above sounds interesting, I’d welcome the chance to talk on the phone this week. Thanks for considering my note today. Best regards, Your Name

This cover letter is upfront and clear that you have no experience in the field of sales, but shows that you’re willing to learn and excited to learn this new job. That’s essential!

You don’t JUST want to say you’re willing to learn, though. You want to PROVE that you’ll be able to learn. That’s why this letter also mentions the experience you have that is most similar. In the case of the example above, it’s the customer service experience and communication skills.

While this person may not have sold anything to customers, they still interacted with customers directly, which will be seen as a plus.

One other thing you should always point out if possible: Experience working in the same industry. So if you’ve never done sales, but you did customer support in the exact same industry as the employer, that’s a huge plus… because it means you’ll have less learning needed on the job!

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Cover Letter

insurance customer service representative cover letter

Your introduction to the hiring manager will be through a cover letter for an insurance customer service representative. Employers want you to highlight your relevant work history and skills in relation to the position you’re applying for if you want to stand out. Exposing your pertinent achievements in your cover letter can help you stand out and land that job interview, regardless of whether you’re looking for an entry-level position or have been in your career for a while.

Our cover letter examples are created by professional cover letter writers, and they serve as a great example of what hiring managers seek in a resume for an insurance customer service representative. Use this sample as a guide as you write your own cover letter, or use this simple cover letter builder to get help quickly with all the steps involved in creating a resume.

Be sure to look at our Insurance Customer Service Representative Resume Example in addition to the Insurance Customer Service Representative Cover Letter Example.

What to Include in a Insurance Customer Service Representative Cover Letter?

Following are some examples of an insurance customer service representative’s duties:

Insurance Customer Service Representative Skills:

Insurance Customer Service Representative Educational Requirements:

Insurance Customer Service Representative Cover Letter Example (Text Version)

I’m submitting this application in order to highlight my qualifications and position myself as your best choice for the position of Insurance Customer Service Representative. I’ve worked as an insurance customer service representative at ABC Insurance Ltd. for more than two years.

My duties include assisting sales representatives, guiding clients toward policy information, and assisting them with policy changes. Please review the following list of duties that I typically handle in my current position:

I excel at solving problems, resolving conflicts to resolve customer complaints, and managing situations with little guidance. I can increase customer satisfaction because I have excellent communication skills.

Thank you for your time and consideration. To provide more detailed information about my educational background and professional accomplishments, I am attaching my resume. To fulfill the job role, I look forward to learning about your needs and utilizing my strengths.

Best Regards, [Your Name]

In order to pique the interest of the potential employer, highlight in your cover letter your superb phone and email manners as well as your observable customer service abilities.

Adapt your knowledge and experience to the market requirements of the insurance sector. You can use our sample resume for an insurance customer service representative as a guide when creating your own.

Customize Insurance Customer Service Representative Cover Letter

With our free cover letter template, you’ll be hired more quickly and land the ideal job.

Related Customer Service Cover Letters

How to write a cover letter for a customer service job | example.

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Customer Service Representative Cover Letter Examples

Just as a professional appearance is important when interviewing for a job, a professional cover letter is generally necessary to land that interview in the first place. A well-written and highly customized cover letter can attract attention for all the right reasons, so refer to our customer service representative cover letter and these associated tips as you draft yours.

Customer Service Representative Advice

Interested in working as a customer service representative? Your cover letter could make the all the difference. Our customer service representative-specific cover letter examples will help you focus your resume on the skills and experience employers are looking for. Use these cover letter examples to highlight your customer service talents to potential employers. Click on any of the samples to start building your winning cover letter, and get ready to take the next step in your career!

Cover Letter Tips for Customer Service Representative

Looking for jobs as a Customer Service Representative, just as in other industries, can initially seem like a harrowing task. However, it can be tamed by proper preparation and taking the right actions. The following pointers can give your job search a boost.

1. Research prospective employers to uncover valuable information about their needs, hiring processes and company cultures. These details could help you tailor your applications and make a more effective case that you’re the person a company’s been seeking.

2. Take assessments to identify your skills and interests. Knowing what you want and what you can do are invaluable to finding a good fit with an employer.

3. Be mindful of your social-media exposure. Modern employers will look you up on the Internet. You want to make sure what they find paints you in a positive light. Bolster your online presence and remove potentially damaging pictures and posts.

4. Network like your life depends on it. Your circles of friends, colleagues and family members could be crucial to your success. They may be able to offer valuable contacts or leads on jobs as a Customer Service Representative you may not have found on your own.

5. Follow up tenaciously. You should check back with a prospective employer on a regular basis until you get a firm no or get the job. Don’t call every day, but try not to let more than a few days to a week pass without contact.

Customer Service Representative Job Seeking Tips

A quality cover letter can open doors for you. Regardless of the industry or job, there are some universal traits shared by good cover letters. Here are some helpful pointers.

1. Format your job listings to put the most important information up front. This order is generally preferred title/position, employer, employer location, employment dates.

2. Don’t be shy about your achievements. A basic list of job duties and responsibilities is much less informative to a hiring manager than a record of career accomplishment.

3. Provide a strong focus. Employers are often overwhelmed with the number of applications they receive, so they don’t have time to waste on cover letters filled with fluff and unimportant details. Make sure you get to the point with a streamlined approach that succinctly shows your objectives and strengths.

4. Be completely honest. When looking for jobs as a Customer Service Representative, it may be tempting to embellish your background a bit, but doing so could be detrimental. You should assume everything you put on your cover letter will be verified.

5. Proofread your document carefully. You don’t want grammar and spelling errors to cast doubt on your work ethic and attention to detail.

When applying for a customer service representative position, it is important to keep your documents sharp, professional, and genuine. By looking to our customer service representative cover letter example, as well as a few do’s and don’ts, you can begin your application process with confidence.

A customer service representative in a retail environment needs experience in retail sales, strong customer service skills, a desire to succeed–and a great cover letter. We’ve created the cover letter examples below as models to help you build a cover letter that will grab hiring managers’ attention quickly. Just use these cover letter examples as a starting point, and edit the pre-written text to fit your background. Get started today and get the customer service representative job you want faster!

If you’re looking for jobs as a Customer Service Representative, it’s important that you put the right set of job seeking skills to work. The following tips should help keep you on track during this important time.

1. Stay positive. Keeping a positive outlook will help keep things in perspective and remind you that your unemployment is only temporary. You can always find part time work to alleviate any financial stress.

2. Keep an open mind. While you may have had your sights set on a particular position or industry, remember to stay open to as many options as possible. This will allow more opportunities to flow your way.

3. Set goals for yourself. Setting goals that can be accomplished on a weekly or even daily basis is the best way to maximize both time and productivity. For instance, you can try sending out a certain number of cover letters per week.

4. Connect with your network. Don’t hesitate to reach out to personal or professional contacts that could offer insight into the current job market. Their advice will be welcome, and you never know where your next lead could come from.

5. Make use of social media. Use Facebook, Twitter, and LinkedIn to expand your network. These sites are also used by potential employers to access your professional profile.

When it comes to finding jobs as a Customer Service Representative, your cover letter is your calling card. Be sure your cover letter makes a solid first impression by following the tips below.

1. Don’t exceed two pages. With the exception of doctors and academics using curricula vitae (CVs) , there’s no need to write more than two pages. Keep your cover letter writing relevant and concise.

2. Do align the text flush left and make use of bullet points. These two formatting tips will immediately improve the readability of your writing.

3. Don’t rely on generic language. If you’re trying to describe your unique professional experience, overly used phrases such as hard working” and team player” won’t help much.

4. Use a Summary of Skills” section to introduce your work history section. This offers your reader an overview of your professional qualifications.

5. Do list your work history in the following recommended order: title of position, employer, city and state of employer, and employment dates.

*As seen in :

Customer Service Cover Letter Samples and Writing Tips

Julie Bang / The Balance

Customer Service Cover Letter Sample

Customer Service Email Cover Letter

How to Send an Email Cover Letter

Review more cover letter samples.

If you're hoping to land an interview for a customer service job, you need a cover letter that demonstrates the customer service skills and experience required for the role. To find out which qualifications are most important, analyze the job listing, paying close attention to the keywords in the description.

What you read may surprise you. Contrary to popular belief, not every customer-facing role requires extreme extroversion. Empathy, tact, and communication skills may be more important for success. Knowledge of specific products and software packages may also be useful.

A good cover letter will hook the hiring manager's attention and demonstrate the value you'd bring to the role.

Here's information on what to include in a cover letter for a customer service role, how to format the letter, a template to download, and examples of cover letters to review.

What to Include in a Customer Service Cover Letter

How to Format a Cover Letter

A cover letter for a customer service job should also have all the usual elements of a good cover letter, including:

This is a customer service cover letter example. Download the customer service cover letter template (compatible with Google Docs and Word Online) or see below for more examples.

Customer Service Cover Letter Sample (Text Version)

The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.

Tammy Applicant 123 Main Street Anytown, CA 12345 555-555-5555 tammy.applicant@email.com

February 16, 2022

Ophelia Lee Human Resources Acme Windows 123 Business Rd. Business City, NY 54321

Dear Ms. Lee,

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.

It would be a pleasure to interview with you, and I look forward to hearing from you soon.

Very sincerely,

Signature (hard copy letter)

Your Typed Name

Customer Service Email Cover Letter Sample

Subject Line: Anna Smith – Sales Associate

Dear Ms. Parker,

I was excited to see your LinkedIn advertisement for a sales associate at Parker Gifts, Inc. I consider it a privilege to help customers select the perfect gift. In my current job at The Little Gift Shop, I provide gift recommendations, help coordinate deliveries and fulfill online orders, and manage all aspects of the customer experience from greeting to follow up.

In my seven years as a sales associate, I’ve acquired extensive knowledge of point-of-sale systems including Shopify and Intuit Quickbooks. I’m known for my calm and cheerful demeanor, and excel at defusing tense situations with customers. I truly believe that the best sales associate is one who listens.

I’d love to hear more about the role and what you’re looking for in a sales associate. You can reach me via phone at 555-123-4567 or email at anna.smith@email.com.

Thank you again for your time and consideration.

Phone: 555-123-4567 Email: anna.smith@email.com

Review sample cover letters for a variety of circumstances, including a follow-up letter, inquiry letters, job/industry specific sample cover letters, all-purpose cover letters, cold contact, and referral letter samples.

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Customer service cover letter example

If you want to land a top customer service job, you need to ensure that your CV gets noticed by employers.

So, how do you do this?

By writing a strong cover letter to introduce and accompany your CV.

A well-written cover letter will create an instant connection with recruiters, and encourage them to open your CV.

This guide, including a customer service cover letter example , will show you how to write your own compelling cover letter and land plenty of job interviews

Guide contents

Customer service CV cover letter example

The above is a good example of a winning cover letter which has been used to apply for customer service roles and help the candidate in question land interviews.

It gives you some idea of the content to include in your cover letter , the writing style to use, and how to structure it.

How to write a customer service cover letter

Now I will walk you through how to write an impressive customer service cover letter of your own.

Breakdown of a good cover letter

This annotated cover letter example breaks down the cover letter into the 7 essential elements you need to include.

Write the cover letter in the body of your email/message

The first point to note when writing your cover letter, is that the content should be written in the body of the email you are sending, or in the message box if you are sending it via a job website.

Never attach your cover letter as a separate document, because it probably won’t get read.

The purpose of your cover letter, is to introduce yourself, and quickly persuade recruiters to open your customer service CV .

Most recruiters receive hundreds of applications every day, so your cover letter needs to grab their attention as soon as they open your message – and it won’t do that if you attach it separately.

Quick tip: Always try to find the recruiter or hiring manager’s email address and send them a direct email to ensure the message goes straight into their inbox. Don’t worry if you can’t though – it won’t always be possible.

Write a compelling subject line

If you are able to send your application via email, you should always include a subject line that will make you stand out from the crowd.

Your subject line needs to give recruiters a reason to open your email, by showing them that you are a suitable candidate for the job.

The best approach, is to write a professional summary of yourself which reflects the candidate requirements of the jobs you are applying for.

For customer service roles, your cover letter subject line should look something like….

These are exactly the sorts of terms that your target employers are desperate to see, so if they see them starting at them from their inbox, they are almost guaranteed to open your email.

Address the recruiter/employer by name

Whether you are applying to a recruiter, or directly to the hiring manager, you need to start building rapport with them straight away.

Addressing the person by name is a good way to kick things off and start connecting with the recipient of your message.

Starting with a phrase like “dear sir/madam” or “to whom it may concern” will seem dated and impersonal, so try to avoid them at all costs

But, how do you find the contact’s name?

Nowadays, the recruiter’s name will usually be on the job advert, but if it is not – try the following places.

Write in a friendly but professional tone

Your cover letter needs to convey a professional yet approachable persona

If you write your cover letter too formally, you may come across a little too formal and uncaring.

But on the other hand, if you write too casually, you will risk sounding unprofessional and over-familiar.

This can sometimes be a tough balancing act, but it’s worth taking the time to perfect.

Quick tip: Stating with the phrase “Hope you’re well” is a nice and easy effective opener.

Don’t forget to check spelling and grammar before sending your application, as mistakes at this stage can really discourage recruiters from taking you seriously.

Check out our CV examples.

Highlight your most relevant skills

If you want recruiters to open your CV, then your cover letter must give them some good reasons to do so.

The best way to excite recruiters and encourage them to delve into your CV, is by giving them some strong hints that you are highly suitable for the job you are applying to.

Determine the top 5 most important candidate requirements from the job advert by studying it carefully, like below.

Then try to work as many of those terms into your cover letter as possible by matching them to your skills and experience.

Doing this will quickly show recruiters that you have the attributes they are looking for, and ensure that your CV gets opened

Keep it brief

Recruiters and hiring managers are very busy people, often reviewing hundreds of CVs every week – so you need to get your message across to them quickly.

If your cover letter is too long, you will find that a lot of readers will lose interest, and this could mean that they move onto the next application in their inbox, without opening your CV… Bad news for your application!

It’s best to keep your cover letter at around 4-8 sentences long, and break the text up into small bite-size pieces to make it easy to read – with a similar amount of content to your CV profile .

Sign off professionally

To keep up the professional appearance, and allow recruiters to contact you with ease, add a professional signature to the bottom of your CV.

Include your name, telephone number and email address – and add some formatting to make it look smart.

It’s a simple but effective way to round your cover letter off and show that you have good business-email etiquette.

What to include in your customer service cover letter

Every cover letter will be unique, depending on your situation, but try to include some of the following points in yours…

Who you’ve worked for – Have you worked at large retail shops? small independent coffee shops? Or supermarkets?

Types of customers you’ve dealt with – Are you comfortable dealing with energy supply customers over the phone? Or do you work face-to-face with luxury clothes shoppers?

Product/service knowledge – Are you an expert in food and drink? Or perhaps you know everything about cars and motorbikes?

Level of experience – Have you been working with customers for years, or have you just started out?

Customer service skills – Highlight your most important skills, like complaint handling, transaction processing, meet and greet, or relationship management

How you can benefit a new employer – Can you drive new sales? Or decrease customer waiting time?

Your customer service cover letter for your CV

When writing your customer service cover letter, remember to keep it brief and give recruiters some good reasons to open your CV.

Write in a professional yet friendly manor, and address the recruiter directly to build rapport and hold people’s attention.

Good luck with your job search!

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FREE 28+ Sample Customer Service Cover Letter Templates in MS Word
Customer Service Rep Cover Letter Examples
basic cover letter for customer service
Customer Service Job Resume Cover Letter Govt JobCover Letter Samples For Jobs Application
Customer Service Cover Letter Sample
Customer Service Cover Letter Example and Tips

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COMMENTS

Customer Service Representative Cover Letter Examples and ...
Dear Hiring Manager, I'm very excited to be considered for the role of Customer Service Representative at Crane & Jenkins. As someone who can learn quickly and improve the process, I strive to be a vital component of every team I join. By staying on top of deadlines, I allow ample time to fix issues that may arise last-minute during projects.
9 Great Customer Service Cover Letter Examples for 2023
Here's an example from a persuasive cover letter ending: Your job ad said you're looking for an "individual with a passion for helping others understand new social media technology." Considering the skills and achievements outlined above, I'm confident I'm the perfect match for this particular role.
Customer service cover letter examples and tips
Customer service: I have experience answering high-volume inbound calls promptly and accurately using a pre-approved script, triaging incoming requests, assigning them to the correct department, and composing thoughtful follow-ups.
Customer Service Specialist Cover Letter Examples and ...
I would like to thank you for your consideration and your time regarding this position. I anticipate meeting you to discuss my qualifications and to learn more about the duties of a Customer Service Specialist at your firm. I enjoy meeting the demands of advertisers, and I am ready to advance my career by serving others. Sincerely,
Customer Service Cover Letter Examples & Ready Templates
Sample Covering Letter for Customer Service Alex Murphy Phone: +1-299-321-7878 Email: [email protected]m LinkedIn: linkedin.com/in/alex-murphy Twitter: twitter.com/murphy-rbcp Anytown, 15 July 2019 John Employer Head of Customer Experience ContiMax Inc. 144 Rodeo Drive Anytown, 60623 IL Dear John,
How To Write a Customer Service Call Center Cover Letter
Here's an example of a cover letter for a customer service call center role: Evan Brown 382-394-2981 | [email protected] | Evanston, IL 60201 May 16, 2022 Midori Co. Dear hiring manager, It is with great excitement that I'm applying for the position of full-time Customer Service Representative at Midori Co.
Customer Service Representative Cover Letter Samples (17 Examples)
#7 Customer Service Representative Cover Letter Sample Dear Hiring Manager, My name is [name] and I am seeking a position in customer service. I have had a passion for working with people since I was young, and I have always found myself drawn to jobs that allow me to interact with others.
3 Customer Service Cover Letter Examples for 2023
Customer Service Cover Letter Example USE THIS TEMPLATE Microsoft Word Google Docs Block Format Why this cover letter works Not all big companies require years of experience; believe it or not, The New York Times' job description only requires one year of customer service experience.
Customer Service Cover Letter Examples For 2023 (20+ Skills & Templates)
Customer Service Cover Letter Example #1: A Traditional Background Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like: Customer Service Cover Letter Example #2: A Non-Traditional Background
Customer Service Cover Letter Examples
Please see MyPerfectResume's customer service cover letter examples to get started on your own effective cover letter for a customer service position. Here's A Few Of Our Cover Letter, Resume & CV Examples Cover Letter Customer Care Representative Customer Service Advisor Customer Service Agent Customer Service Coordinator Customer Service Manager
Customer Service Representative Cover Letter Samples
Here are some good customer service cover letter example greetings: Dear Alice, Dear Ms. Smith, Dear Mrs. Ford, Dear Customer Service Hiring Team, Pro Tip: Don't use "Miss" or "Mrs." unless you're sure the hiring manager likes that. "Ms." works well regardless of marital status. That keeps your cover letter for customer service jobs faux-pas free.
How to write a great cover letter for customer service jobs
How to customize your cover letter: 1. Verify the hiring manager's name and address the letter to a specific person. 2. Make your letter stand out by highlighting relevant customer service skills without restating information from your resume. 3. Make a statement about the company to show you are familiar with the work it does. 4.
Client Service Associate Cover Letter Example: 4 Templates
XYZ Company. 354 F 63 rd Street. New York. NY 10022. United States. Subject- client service associate cover letter. Dear. I am very delighted to apply for the role of (Mention the job post)agent with (Mention the company name). I have a pleasant approach, an outstanding phone voice, and like connecting with customers as a client relations ...
Customer Service Cover Letter Sample
Please call me on (555) 555-5555 or email [email protected] to arrange a meeting. I look forward to speaking with you. Sincerely, First Last Name. Once your cover letter for a customer service job has helped you land a role, you need to know what you can expect to earn.
Customer Service Representative Cover Letter Example
Customer Service Representative Cover Letter Example Use this Customer Service Representative cover letter example to finish your application and get hired fast - no frustration, no guesswork. This cover letter example is specifically designed for Customer Service Representative positions in 2023.
How To Write a Customer Service Cover Letter (With Examples)
Here are some example customer service cover letters: Example 1 Dear Ms Jones, My name is John Scott, and I am writing to you because I wish to apply for the position of customer service representative at McAlpine Boutique, having come across the vacancy on the Indeed UK website.
How To Write a Customer Service Cover Letter
Related: Cover Letter Samples and Templates. Example cover letters. Consider the following examples when writing your customer service cover letter: Example A: Jane Doe 123 Blue Street, Tampa, FL 55555 [email protected] 123-456-7891. January 5, 2021. Joan Smith Clark Boutique 456 Red Street, Tampa, FL 55555. Dear Mrs. Smith,
Customer Service Manager Cover Letter Examples and Templates
Writing a great Customer Service Manager cover letter is an important step in your job search journey. When writing a cover letter, be sure to reference the requirements listed in the job description. In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role.
Sample Cover Letter With No Experience in Field (And How to Write Yours)
1. The Main Purpose of Your Cover Letter with No Experience. The purpose of a cover letter is to complement your resume and convince more employers to interview you. You may refer to your resume when writing a cover letter for a job application, but you must expand upon points made in the resume when writing the cover letter.
Insurance Customer Service Representative Cover Letter Examples
Use this sample as a guide as you write your own cover letter, or use this simple cover letter builder to get help quickly with all the steps involved in creating a resume. Be sure to look at our Insurance Customer Service Representative Resume Example in addition to the Insurance Customer Service Representative Cover Letter Example.
Customer Service Rep Cover Letter Examples
4. Be completely honest. When looking for jobs as a Customer Service Representative, it may be tempting to embellish your background a bit, but doing so could be detrimental. You should assume everything you put on your cover letter will be verified. 5. Proofread your document carefully.
Customer Service Cover Letter Samples and Writing Tips
Customer Service Email Cover Letter Sample Subject Line: Anna Smith - Sales Associate Dear Ms. Parker, I was excited to see your LinkedIn advertisement for a sales associate at Parker Gifts, Inc. I consider it a privilege to help customers select the perfect gift.
Customer service cover letter example [Get your CV noticed]
Customer service cover letter example. If you want to land a top customer service job, you need to ensure that your CV gets noticed by employers. By writing a strong cover letter to introduce and accompany your CV. A well-written cover letter will create an instant connection with recruiters, and encourage them to open your CV.