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Xfinity Outage
Xfinity customers, here’s what to do if you’re having internet or cable tv issues..
Share | Dec 7, 2022
Is Xfinity down or is it just me?
Xfinity cable TV or internet outages typically happen when Comcast’s network goes down, but equipment problems can sometimes look like network problems. If you’re stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service .
Xfinity equipment issues
Xfinity network outage issues, how to confirm an xfinity outage, what to do during an xfinity outage.
Your TV or home internet equipment might be causing service problems if they’re working at less-than-peak condition. If you’re experiencing any of these scenarios, you might be experiencing hardware problems instead of an Xfinity outage:
- Your Wi-Fi connection keeps dropping or has a weak signal
- You get a steady TV signal, but your picture looks off
- The lights on your modem, router, or TV box remain lit and aren’t flashing
In these situations, your TV or internet equipment just might need a tune-up. Check out our Xfinity troubleshooting guide for some TV and internet support tips.
If your TV or internet connection is completely out, the problem is likely on Comcast’s end. Along with losing your TV or internet service, these signs point towards an Xfinity outage:
- Modem, router, or TV box have flashing error lights
- Neighborhood has severe weather conditions like a power outage
If you’re encountering these problems, reach out to Xfinity customer support to confirm if there’s an outage in your area.
If you’re still experiencing service problems after checking all of your Xfinity equipment cables, use the following resources to confirm that Xfinity has a service outage in your area.
Xfinity outage map
Xfinity’s Outage Map lists local outages in your area and includes estimated repair times. You can access the map on Xfinity’s Status Center or with the Xfinity My Account mobile app (available on Google Play or the App Store ).
Call Xfinity customer service
Xfinity’s callback service lets you schedule a phone call with an Xfinity customer support agent and avoid having to stay on hold all day. Xfinity also has in-person chat support every day between 8:00 a.m. and 9:00 p.m. ET and a support account on Twitter.
Get Xfinity text notifications
Text OUT to 266278 for Xfinity outage notifications via text message. For text alerts, your phone number needs to be registered to your Xfinity account .
There’s not much you can do during an Xfinity outage except wait for Comcast technicians to finish restoring TV or internet service. But while you’re sitting by candlelight or working through the Sunday crossword, you can still use some Xfinity services.
Use your smartphone as a hotspot
Depending on your smartphone brand and plan, you might be able to use the phone as a mobile hotspot to connect computers or tablets to the internet.
Mobile data speeds won’t be as fast as your home internet service, but they’re a workable backup during a power outage. Make sure your smartphone plan covers hotspot usage to ensure you won’t get hit with overage fees.
Watch TV shows on the Xfinity Stream app
If your Xfinity TV service is out during a power outage, you can still use the Xfinity Stream app to watch on-demand movies or TV shows. Check out our full Xfinity Stream review to learn more about the app.
Connect to an Xfinity Wi-Fi hotspot
For fast Wi-Fi internet access, Comcast customers who aren’t on a prepaid plan can connect to a neighborhood Xfinity hotspot. Visit our Xfinity Wi-Fi hotspots guide to learn more about the service and find your nearest hotspot.
Once you’ve determined whether your Xfinity equipment is on the fritz or you’re part of a widespread outage, you can take steps to correct your network connection.
If you’ve got equipment troubles, our Xfinity troubleshooting guide can help. During an internet outage, you can use your smartphone as a hotspot. If it’s only a TV outage, this will be a great time to try out Xfinity Stream to watch your favorite shows online.
Xfinity outage FAQ
Is xfinity down in my area.
Xfinity may be down if Xfinity technicians are working in your area or if your neighborhood is experiencing severe weather conditions like a power outage. Visit the Xfinity website or text OUT to 266278 to confirm if Xfinity services are down.
Why is my Xfinity network not working?
Your equipment might be causing the network issue—follow our Xfinity troubleshooting guide for help. If that doesn’t fix it, you might have an Xfinity outage in your area.
How do I find out if internet is down in my area?
Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates.
How do I call Xfinity?
You can reach Xfinity customer service at +1-800-XFINITY. That’s +1-800-934-6489 if you don’t want to hunt around your keypad for the letters.
Related articles
- What Do the Lights on Your Modem/Router Mean?
- Why Does My Cable Internet Keep Dropping?
- 5 Best Xfinity Compatible Modems
See also: Xfinity Overview | Xfinity TV | Xfinity Voice | Xfinity Bundles | Xfinity Channel Lineup | Xfinity Customer Service | Xfinity Availability Map | Xfinity Deals | Xfinity Free Installation
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Status Center · Sign in to xfinity.com. · Once you're signed in, click the Account icon and then click Support. · Scroll down to Common Solutions and click View
Report outage information in your area.
View the Xfinity outage map and find out when an area will be back online. Check for outages
You can report an issue by going to the Xfinity Status Center. If two or more of your services are offline, you'll see a banner alerting you at the top of the
Most reported problems ; 61%. Landline Internet ; 26%. Total blackout ; 12%. TV Streaming
Xfinity by Comcast outage map with current reported problems and downtime. ... Xfinity is the trade name of Comcast Cable Communications, LLC, a subsidiary
Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. If your phone number is registered to your
Check for service outages in your area by visiting the Xfinity Status Center. You can view outage maps and get an estimated timeline for when you'll be
S. Restart ModemTo navigate the Comcast Outage Map, click an icon on the map to ... Full Outage Map Most Reported Problems: Internet Wi-fi TV Total Blackout
Service Help for Current Comcast Customers · Billing Questions · Bill Payment Help · 800-934-6489 · Bill Payment Reduction · 800-934-6489 · Service Outages/Issues