Quality Review

Introduced in Version 12

A Quality Review is a record of the performance against Quality Goal at regular intervals.

A Quality Review is an inspection with a specific structure, defined roles, and procedure designed to ensure a product's completeness and adherence to quality standards. The Quality Review is used to check if all Objectives of a Quality Goal have been achieved.

To access the Quality Review list, go to:

Home > Quality > Review and Action > Quality Review
  • 1. Prerequisites

Before creating and using a Quality Review it is advised to create the following first:

  • Quality Goal
  • 2. How to Create a Quality Review
  • Go to the Quality Review list, click on New.
  • Select a Quality Goal which is to be Reviewed.
  • In the Review section of the Reviews table, leave a review about a Quality Objective.
Note: If the Quality Procedure is linked to the Quality Goal, the Quality Procedure will be fetched in the Quality Review.

You can also add some notes in the 'Additional Information' section.

3. Features

if you have set the frequency of review in your Quality Goal, then the Quality Review will automatically be created and its status will be set to "Open". The quality manager can then check open reviews and complete the inspection.

After you have completed a Quality Review, you can create a Quality Action against it if you want to record any corrective or preventive actions

On this page

Quality review definition

Examples of quality review in a sentence.

The School District hereby determines that the acquisition of one (1) school bus is a Type II action that will not have a significant effect on the environment, and, therefore, no other determination or procedure under the State Environmental Quality Review Act (“SEQR”) is required.

For analysis purposes, all residential units are assumed to be affordable.C. PROBABLE IMPACTS OF THE PROPOSED ACTIONSubsequent to the publication of the DEIS, the City released a revised City Environmental Quality Review (CEQR) Technical Manual (May 17, 2010) which updates the methodologies and criteria set forth in the 2001 CEQR Technical Manual that was the basis for the analyses contained in this FEIS.

To begin this work, SchoolWorks conducted a School Quality Review at each school and facilitated an on-site action-planning session to help the schools develop actionable improvement plans with measurable outcomes.

The Department’s 2016 and 2017 External Quality Review reports indicated several areas in which corrective action was recommended: • Encounter Data - The EQR found that 4 of 7 (57%) LME-MCOs needed corrective actions to resolve issues with incomplete, inaccurate, and noncompliant encounter data.• Provider Claims Audits - The EQR found that one LME-MCO only conducted audits of denied claims that were overridden.

The Supplier will permit performance based reviews of the systems and facilities of the Supplier by Tatura to periodically check the Supplier’s ongoing compliance with the Quality Standards or where the Supplier has failed to comply with a relevant Quality Standard ( Quality Review ).

More Definitions of Quality review

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what is a quality review

What is a Quality Management Review and Why Do You Need Them?

What is a Quality Management Review and why do you need it?

This is the first installment of a two-part series focusing on the importance of a quality management review for companies in regulated industries.

What is a quality management review (QMR)?

A QMR is a formal process for assessing the performance of a company’s quality management system (QMS). The aim of the review is to assess the quality management system for: adequacy or sufficiency, suitability to purpose, and effectiveness. In addition, a quality management review allows organizations to decide what next steps are required to develop and improve the current approach to quality.

According to ISO standards, “The management review process requires Top Management to periodically review the Quality Management System to ensure its continuing suitability, adequacy, and effectiveness while addressing the possible need for changes to quality policy, objectives, targets and other elements of the QMS.”

Generally, QMR meetings are held annually, although some companies elect to use a more continual review process. Still others build their review agenda into existing board meetings, management briefings, or other meetings to divide the agenda into more manageable sections. Further, the frequency of a QMR may change during times of transformation, or in response to critical issues. In addition, some companies make a review mandatory for all divisions, while others require only the departments involved in running the QMS.

Why do you need a Quality Management Review?

There are several reasons that QMRs are necessary. Primarily, QMRs are performed because they are required for regulatory compliance. Life science companies including pharma, biotech, medical device and diagnostics manufacturers must show proof that quality management reviews have been executed. In addition, companies that follow ISO Standards are required to conduct them. Here are a few examples:

  A quality management review has significant benefits beyond satisfying external audit requirements. Most importantly, QMRs enable management to review inputs and data and make informed improvements that align with quality objectives.

Quality Audit vs. Quality Management Review

If you’re wondering whether a periodic quality audit is sufficient, the answer is no. Audit results are just a piece of what you need in a QMR. In fact, a quality management review might result from unexpected audit findings. The review is an important process that helps identify continuous improvement initiatives which are at the core of the ISO 9001 standard.

The key inputs necessary for an effective quality management review include:

The Quality Management Review Team

Depending on a company’s process, a quality management review may be performed by different people. In some cases, the quality team leads the review. In others, a senior executive may spearhead the review with support from the quality, regulatory affairs, and other relevant teams.

Ultimately, it makes the most sense to include representatives from all functional areas in the quality management review. In the end, each group shares some ownership in the goal of improving product quality and ensuring customer satisfaction. For example, senior management is responsible for allocating the right budget and resources. In addition, customer service/care holds valuable data and insights.

QMR is about reviewing all available data to confirm that the best decisions are being made to improve products, drive customer satisfaction and improve quality processes. Each review should culminate in possibilities for improvement and changes to quality policies and objectives.

It only makes sense that your people, processes and technology are always working optimally.

what is a quality review

The quality management review is a process within itself. It serves to assess performance, review key inputs/evidence and productivity, while driving improvements within the quality system. An automated QMS significantly improves data integrity and evidence quality, and can efficiently automate task management associated with the review.

How to Leverage a Quality Management Review

Regulated companies often see a QMR strictly as an obligation to fulfill. In a sense, QMRs are like annual wellness physical checkups. Just as patients benefit from early discovery of illness through proactive screening, so does the organization through periodic assessments.

When quality health is taken seriously, better decisions are made and put into practice.

Quality Effectiveness: Determine if your products pass quality assurance and quality control the first time. From the start, define the most relevant KPIs most relevant to your organization and the effectiveness of your QMS.

For example, examine the incidents of downtime in the last year, find the causes and initiate corrective action if needed. What issues cause downtime? Is it due to equipment maintenance? Are supplier delays a significant cause? What are other causes?

Quality Improvement: Instead of viewing a QMR as an exercise of compliance, use it as a jumping point for making quality improvements. As a best practice, define the most important key performance indicators (KPI) for your QMR and use them to pinpoint areas for improvement.

Customer Satisfaction: Customer satisfaction is one of the most crucial KPIs to monitor and improve. You can conduct customer surveys to gather concrete feedback. The number of customer complaints can show you customer dissatisfaction. Alternatively, customer referrals demonstrate satisfaction and loyalty.

It’s counterintuitive to change KPIs with every review. Alternatively, take the time to track and monitor results before deciding if certain KPIs are not generating the information you need. With the right KPIs, you will be able to analyze and evaluate the health of your QMS better. ISO 9001 standards specify some of the documented deliverables you need to generate from a quality management review, including:

Don’t dismiss a quality management review as just another compliance requirement and a protracted meeting. Significant quality enhancements can come from structured QMRs with clear KPIs and improve all areas of the quality chain. QMRs are opportunities to adopt a culture of continuous quality improvement. Furthermore, it’s a process within itself that stabilizes and improves quality management and helps unite an organization toward a common goal of business excellence.

About the Author

Kevin Tom is Director of Product Management for the Life Science and Manufacturing industries at AssurX . Kevin is responsible for driving customer value and product growth through innovation and strategic product vision. He brings over 10 years of information technology experience in several functions, including ERP consulting, system implementations, and QA/project management for web-based configuration platforms.  Additionally, he has 10 years of progressive product management experience in both the chemical and nylon plastic industries, and 10 years of supply chain leadership experience in both the generic drug and medical device markets.

Related Reading: Have You Transitioned to Quality 4.0?

what is a quality review



© Copyright 1993 - 2023, AssurX, Inc. All Rights Reserved.

What Is a Quality Review and How Do You Get More


By now you should have thousands of reviews, right?

Some people make getting reviews sound easy, while the rest of us know it’s one of the hardest things to do. Getting quality reviews is even harder. They’re like finding gold when you’re just looking for silver. If there was only a way we could cultivate better reviews from our customers, then we would have enough proof to keep the phones ringing with new leads and eager prospects.

Key takeaways:

What is a quality review?

All reviews are great to have. Even bad reviews benefit your company by giving you a look at the customer experience. However, not all reviews are created equally. Some reviews may only be a couple of words, while others may be a sprawling essay on something that doesn’t really relate to your product or service. How do you know a quality review when you see one?

Quality reviews get to the point, but they also give enough details that future customers won’t be left guessing about the customer experience. We want to make sure it’s professional, so that means it offers criticism and advice that’s not attacking the company, and it’s as free of errors as possible.

The review shouldn’t ramble. A bit of backstory about why the customer sought you out is OK, but we aren’t looking for a life story either. A sentence or two about why they needed your services will suffice.

It’s also timely, which means we know when their interaction with your company happened.

How to gain quality reviews

So, what’s the secret formula to getting more of these kinds of reviews ? All you have to do is ask. Of course, that doesn’t mean everyone you ask is going to leave the review you want or any review at all. But asking is part of the equation. You have a little more work to do:

Great customer experience should go without saying, but if you want a quality review, then you have to ensure every step of the process is impeccable. Don’t ask for the review too soon, because that will make it look like you’re only hunting for a review. Instead, take some time to build a rapport with the customer before asking for a review.

Knowing the kind of review you want and making the process simple for them can go hand in hand. Some companies create a template review for each customer, so all their busy clients have to do is fill in the blanks and post it. Another way you can do it is by providing key information with your request. Make sure they know your name (if you’re building rapport, they will already know this), make sure you repeat the issue they had, how you solved it, and how long it took.

All these aspects are important, but the most important part of getting great reviews is making the process simple. A lengthy, more difficult process will lead to fewer reviews for your company, no matter how great you treat your customers.

At CrewHu, we love seeing businesses flourish and doing more with the resources they have available to them, like their employees and their customers. Our blog offers great tips on keeping great employees and our customers as happy as they can be. Stop by our blog and check out the advice that could change your company !

Topics: Customer Service , customer feedback , customer satisfaction , measurement , Establishing value , Customer experience , customer focus , Net Promoter Score

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what is a quality review

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The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.

School Quality Evaluation and Professional Learning

School quality rubric.

The School Quality Rubric is a research-based tool designed to support school improvement efforts in New York City schools. The Rubric was originally released in 2009 as the Quality Review Rubric and has been enhanced based on current research and stakeholder input to align with the expectations of the New York State Next Generation Learning Standards and the Culturally Responsive-Sustaining Education (CRSE) Framework and reflects NYC Schools’ commitment to improving learning results for all students by creating well developed, culturally responsive-sustaining, equitable systems of support for achieving dramatic gains in student outcomes.

The Rubric drives school improvement by helping schools and districts develop a common language, reflect on and assess shared practices, and plan for the future.

The Rubric is comprised of 10 Quality Indicators and 30 sub-indicators. The 10 Quality Indicators fall within three categories: the Instructional Core (1.1 Curriculum, 1.2 Pedagogy, 2.2 Assessment), School Culture (1.4 Positive Learning Environment, 3.4 High Expectations), and Systems for Improvement (1.3 Leveraging Resources, 3.1 Goals and Action Plans, 4.1 Teacher Support and Supervision, 4.2 Teacher Teams and Leadership Development, 5.1 Monitoring and Revising Systems).

School Quality Rubric Professional Learning

School leaders and the staff who support them are being offered multiple opportunities to engage in professional learning sessions designed to deepen their understanding of the 2022-23 School Quality Rubric. The sessions will center on collaboratively unpacking the Rubric enhancements, with a spotlight on the integration of the Culturally Responsive-Sustaining Education Framework, making connections between rubric indicators, and identifying trends, patterns, and high-leverage shifts to support school improvement.

The Quality Review (QR) is a process rooted in the 2022-23 School Quality Rubric to evaluate how well schools are organized to support student learning and teacher practice. It was developed to assist NYC Schools in raising student achievement by looking behind a school’s performance statistics to ensure that the school is engaged in effective methods of accelerating student learning.

Experienced educators conduct a two-day school visit observing classrooms and speaking with school leaders, teachers, students, and parents/caregivers to inform feedback and ratings across all 30 sub-indicators of the School Quality Rubric. The process culminates with verbal and written feedback that reflects a rubric-based assessment of experiences and evidence gathered during the school visit for the school community to use as a tool to support school improvement.

For the 2022-2023 school year, Superintendents have the opportunity to select schools to receive a QR in collaboration with school leaders. In school year 2022-23 the QR Report will not be published, and the ratings will not be in the 2022-23 School Quality Reports. There are limits to how many QRs will be conducted, so superintendents should select schools as soon as possible.

General Resources

Resources for Schools

Resources for Reviewers

School Quality

Quality Review

The information on this page is for home services. This includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

National Aboriginal and Torres Strait Islander Flexible Aged Care Program will have a quality review in accordance with the National Aboriginal and Torres Strait Islander Flexible Aged Care Program Guidelines .

Commission Act and Rules

From 1 January 2020, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) have changed. For information about key changes for providers, please see our  Commission Act and Rules page.

What is a quality review?

A quality review is conducted at least once every three years. It is the process of reviewing the quality of services delivered against the Quality Standards. The process includes an onsite quality audit, a quality audit report and a performance report.

Notification of quality review

A quality review includes a quality audit to the premises of the home service provider of the service. The Aged Care Quality and Safety Commissioner (Commissioner) will generally give the service written notification of the date or dates of the quality audit to the premises of the home service provider. This will include a form of words for telling consumers and their nominated representatives about the quality audit.

If the Commissioner considers, on reasonable grounds, that the home service provider of the service is not complying with the Quality Standards, prior notification of the site visit is not required.

Informing consumers and nominated representatives

If the home service provider has been advised of the dates of the quality audit, the home service provider must take all reasonable steps to use the form of words in the written notice, to tell each consumer and their nominated representative about the quality audit.


Ongoing self-assessment helps home services to ensure they maintain and improve the quality of care and services they deliver to their consumers. Home service providers will be requested during quality reviews to provide self-assessment information that demonstrates their performance against the Quality Standards. Providers may use their own self-assessment tools and methods or they may choose to use our template .

For more information, please visit our self-assessment page.

Quality audit

Upon arrival at the service, quality assessors request consent to enter and exercise search powers for regulatory purposes. The quality assessors show their credentials and give the person of the service who is in charge at the service a letter confirming the visit.

The quality assessors interview the person in charge of the service. This will include asking a set of risk-based questions developed by the Commission. These questions change based on identified industry risks and trends. See the most up to date list of questions .

Quality assessors assess the quality of care and services provided through the home service against the Quality Standards. Quality assessors use a standardised assessment methodology, using interview, observation and document review, to gather and corroborate information.

As part of the quality review, quality assessors may conduct a site visit to premises on which the service is provided. This may include the site of a contractor (for example, for offsite meal preparation) or the home of a consumer receiving home services. Quality assessors request consent to enter these premises.

Interviews with aged care consumers or their nominated representatives

Prior to the quality review, consumers or their nominated representatives may contact the Commission to provide feedback about the care and services they receive.

If a consumer or their nominated representative asks to meet with a quality assessors during the quality audit, the home service provider must take all reasonable steps to assist the quality assessor to meet privately with the consumer or their nominated representative.

Quality audit report

The quality assessors will provide a quality audit report with their assessment of the provider’s performance in relation to the service against the Quality Standards to the Commission within 7 days after the quality audit was completed.

Responding to the quality audit report

The Commission will give the quality audit report to the provider of the home service so that they have the opportunity to:

The home service provider has 14 days to provide a written response to the report.

The response should present factual information about how the service meets the Quality Standards. It should include actions have been taken or are planned to meet the Quality Standards to ensure adequate and sustainable services for consumers.

Home service providers should consider all information provided in the report when preparing their response or when planning continuous improvement to the care and services to consumers.

Performance report

Within 28 days after the Commission is given a copy of the quality audit report, a delegate of the Commissioner prepares a performance report. In developing the performance report, the delegate takes into account the quality audit report, any response from the provider and other relevant information or matters.

The performance report:

The provider will be given a copy of the performance report.

Please read our page on Non-compliance with the Aged Care Quality Standards for more information.

More information

what is a quality review


The Social Security Administration (SSA) Quality Review Process

There are multiple levels of quality review at both the SSA and DDS. It is important to understand how those quality review procedures have the potential to affect the applicants with whom you are working.

SSA Quality Review

Disability quality branches (dqb), dqb and soar applications, other details, explore related resources.


Academic Quality Services

Assuring Quality – Driving Innovation

Quality Review Process

A key part of Academic Quality Services’  integrated  Quality Review Process is  the Quality Review itself, which consist of self-analysis and a  discussion  meeting between the Subject Area and a Review Team.    

There  is an  optimised and graded approach  to   Quality  Reviews  depending on how the process is triggered.   Quality Reviews   and  Enhanced  Quality Reviews .   

Within the Quality Review process, Academic Quality Services will facilitate a Quality Review of each active Subject Area/Programme within the University every 5 years where programme performance metrics indicate there has been no significant risk in the interim period.

A Quality Review is designed to explore a subject area holistically across all levels, identify areas of good practice, stimulate dialogue around enhancement and direction within the subject area, and to ensure independent experts, who may bring a different view that could further enhance the programme, can externally review subject areas effectively. Student representatives linked to the Faculty/School and/or members of the Student Review Community will be involved in Quality Review.

An Enhanced Quality Review is an approach by which the University can intervene when a subject area or programme performs below the levels expected in order to enhance provision and secure the quality of the student experience. They can take place at any time and can be triggered by a range of issues, and can also be held at the request of the Faculty/School or subject area to provide additional support for enhancement.

Academic Quality Services will monitor key performance indicators for each Faculty/School throughout the year, liaising with Directors of Learning and Teaching and the Chair of the Learning, Teaching and Quality Committee when performance falls below the standards expected:

Should issues within a programme, subject area, Department, or Faculty/School be identified, Academic Quality Services will discuss this with the Faculty/School Director of Learning and Teaching. The final decision on whether to conduct an Enhanced Quality Review will rest with Learning, Teaching and Quality Committee.

Any Quality Review can be challenging, but the more engaged Programme Directors are the more positive benefit they can bring. Quality Reviews have been established to be a collegiate, collaborative and constructive approach to working together to solve problems and enhance the student experience. Provided all staff are committed to achieving a positive outcome, the Quality Reviews are an excellent opportunity to make meaningful change.

In particular the Review will:

Once it is confirmed that a Quality Review is taking place, a member of Academic Quality Services will meet with the Programme Director and subject area team to explain the process in detail and answer any questions they may have. The Programme Director will also be issued with the Quality Review Handbook for reference throughout the process.

The Programme Director and the subject area team are required to complete a Self-Evaluation Document, and submit this along with a range of supporting documentation. This must be submitted at least one month prior to the Quality Review date in order to allow the Review Team a sufficient period of time to read and discuss the document and to assess the risk and level of review required. Two weeks prior to the Quality Review date, the Review Team will meet to confirm key themes for discussion during the Review itself.

In addition to the complete Self-Evaluation Document, the following supporting documentation is also consider by the Review Team:

T he Self-Evaluation Document is the  key piece of documentation for the  Quality  Review, and requires the Programme Director, supported by the  Subject Team and Director of Learning and Teaching , to provide a  holistic reflective analysis on the performance of their Subject Area/Programme across  the following  areas:  

The majority of the above sections are  supported by key metrics to inform reflection.  

The  Quality  Review Team is recruited by Academic Quality Services, and comprises of the following  individuals:    

The Chair – a Senior Academic external to the Faculty/School in which the subject area or programme sits. They are responsible for leading the discussions and feeding the Commendations, Recommendations and Requirements back to the Teaching Team at the end of the Review.  

The Internal Review Team Members – two Academics external to the Faculty/School in which the subject area or programme sits. They are responsible for contributing to discussions during the Review.  

The External Subject Specialist  – a Senior Academic from the same discipline as the subject area or programme. They are recruited from the top-performing institutions for the discipline, and are required to  attend the Quality Review, lead discussions and  provide a written  report .  The External Subject Specialist is selected by the Learning, Teaching and Quality Committee in consultation with the Subject Area.  

The Student Review Team Member – a Student Representative from either the programme, the subject area, or the Faculty /School . They are required to contribute to discussion s and provide context from the s tudents’ Perspective. They will also work with the Secretary in gathering views from the wider student body . Student reviewers may be members of the Student Review Community .  

The Secretary  – an Academic Quality Officer from Academic Quality Services. They are required to  provide support and advice to  the Teaching Team,  the Review Team and the student representative(s) ,  ensure the review and discussion covers the key areas,  prepare the  Quality Review R eport, and monitor the Action Plan .  

The Programme Director must be in attendance , and it is sensible to engage staff which contributed to the writing of the Self-Evaluation Document. In addition, Programme Directors are  encouraged to invite  a wider base of academic staff at all levels who contribute to the  delivery of the programme. The attendance of administrative  support  staff  will also be required at certain points during the  Quality  Review.    

Final  Commendations, Recommendations and Requirements will be circulated by the Secretary within 24 hours of the  Quality  Review,  following confirmation of draft outcomes at the end of the Quality Review meeting.  The Secretary will complete the draft  Quality Review R eport within five working days of the  Quality  Review,  which  will then be circulated to the  Quality  Review Team to confirm accuracy. Once confirmed, it will then be circulated to the Programme Director, Director of Learning and Teaching, and Executive Dean or nominee   to check any factual inaccuracy, following which it will be made available to wider staff and students.  

The Programme Director, Subject Area Team and Student Representatives should then respond to recommendations and requirements in the form of discrete actions added to the Subject Area Action Plan, which should be submitted to the  Quality  Review Secretary within 10 working days of the receipt of the Quality Review Report.    

  < Annual Programme Review (APR) | Division of Responsibilities for Development of a Collaborative Partnership/Programme >



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  1. Quality Review

    A Quality Review is an inspection with a specific structure, defined roles, and procedure designed to ensure a product's completeness and adherence to quality

  2. Quality review Definition

    Quality review means a study, appraisal, or review of one or more aspects of the professional work of a person or firm in the practice of public accountancy by

  3. Quality Review

    The Quality Review is a process that looks at how well schools are organized to support student learning and teacher practice. The New York City Department

  4. What is a Quality Management Review and Why Do You Need Them?

    The aim of the review is to assess the quality management system for: adequacy or sufficiency, suitability to purpose, and effectiveness. In addition, a quality

  5. What Is a Quality Review and How Do You Get More

    Quality reviews get to the point, but they also give enough details that future customers won't be left guessing about the customer experience.

  6. Quality Review

    The formal inspection of a product in development. Quality review seeks to find flaws in design or implementation as early as possible to minimize costs (and

  7. Quality Review

    The Quality Review (QR) is a process rooted in the 2022-23 School Quality Rubric to evaluate how well schools are organized to support student learning and

  8. Quality Review

    A quality review is conducted at least once every three years. It is the process of reviewing the quality of services delivered against the Quality Standards.

  9. The Social Security Administration (SSA) Quality Review Process

    There are multiple levels of quality review at both the SSA and DDS. It is important to understand how those quality review procedures have the potential to

  10. Quality Review Process

    A key part of Academic Quality Services' integrated Quality Review Process is the Quality Review itself, which consist of self-analysis and a discussion