Introduced in Version 12
A Quality Review is a record of the performance against Quality Goal at regular intervals.
A Quality Review is an inspection with a specific structure, defined roles, and procedure designed to ensure a product's completeness and adherence to quality standards. The Quality Review is used to check if all Objectives of a Quality Goal have been achieved.
To access the Quality Review list, go to:
Home > Quality > Review and Action > Quality Review
- 1. Prerequisites
Before creating and using a Quality Review it is advised to create the following first:
- Quality Goal
- 2. How to Create a Quality Review
- Go to the Quality Review list, click on New.
- Select a Quality Goal which is to be Reviewed.
- In the Review section of the Reviews table, leave a review about a Quality Objective.
Note: If the Quality Procedure is linked to the Quality Goal, the Quality Procedure will be fetched in the Quality Review.
You can also add some notes in the 'Additional Information' section.
- Periodic Auto Creation
if you have set the frequency of review in your Quality Goal, then the Quality Review will automatically be created and its status will be set to "Open". The quality manager can then check open reviews and complete the inspection.
- 4. Next Steps
After you have completed a Quality Review, you can create a Quality Action against it if you want to record any corrective or preventive actions
- 5. Related Topics
- Quality Procedure
- Quality Action
- 2 Revisions
- Edit Page
- Delete Page
- New Page
On this page
Quality review definition
Examples of quality review in a sentence.
The School District hereby determines that the acquisition of one (1) school bus is a Type II action that will not have a significant effect on the environment, and, therefore, no other determination or procedure under the State Environmental Quality Review Act (“SEQR”) is required.
For analysis purposes, all residential units are assumed to be affordable.C. PROBABLE IMPACTS OF THE PROPOSED ACTIONSubsequent to the publication of the DEIS, the City released a revised City Environmental Quality Review (CEQR) Technical Manual (May 17, 2010) which updates the methodologies and criteria set forth in the 2001 CEQR Technical Manual that was the basis for the analyses contained in this FEIS.
To begin this work, SchoolWorks conducted a School Quality Review at each school and facilitated an on-site action-planning session to help the schools develop actionable improvement plans with measurable outcomes.
The Department’s 2016 and 2017 External Quality Review reports indicated several areas in which corrective action was recommended: • Encounter Data - The EQR found that 4 of 7 (57%) LME-MCOs needed corrective actions to resolve issues with incomplete, inaccurate, and noncompliant encounter data.• Provider Claims Audits - The EQR found that one LME-MCO only conducted audits of denied claims that were overridden.
The Supplier will permit performance based reviews of the systems and facilities of the Supplier by Tatura to periodically check the Supplier’s ongoing compliance with the Quality Standards or where the Supplier has failed to comply with a relevant Quality Standard ( Quality Review ).
More Definitions of Quality review
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What is a Quality Management Review and Why Do You Need Them?
This is the first installment of a two-part series focusing on the importance of a quality management review for companies in regulated industries.
What is a quality management review (QMR)?
A QMR is a formal process for assessing the performance of a company’s quality management system (QMS). The aim of the review is to assess the quality management system for: adequacy or sufficiency, suitability to purpose, and effectiveness. In addition, a quality management review allows organizations to decide what next steps are required to develop and improve the current approach to quality.
According to ISO standards, “The management review process requires Top Management to periodically review the Quality Management System to ensure its continuing suitability, adequacy, and effectiveness while addressing the possible need for changes to quality policy, objectives, targets and other elements of the QMS.”
Generally, QMR meetings are held annually, although some companies elect to use a more continual review process. Still others build their review agenda into existing board meetings, management briefings, or other meetings to divide the agenda into more manageable sections. Further, the frequency of a QMR may change during times of transformation, or in response to critical issues. In addition, some companies make a review mandatory for all divisions, while others require only the departments involved in running the QMS.
Why do you need a Quality Management Review?
There are several reasons that QMRs are necessary. Primarily, QMRs are performed because they are required for regulatory compliance. Life science companies including pharma, biotech, medical device and diagnostics manufacturers must show proof that quality management reviews have been executed. In addition, companies that follow ISO Standards are required to conduct them. Here are a few examples:
- The FDA’s 21 CFR Part 820 requires medical device firms to conduct a review periodically and document the results. QMR is deemed essential to maintaining medical device quality.
- Under the International Conference on Harmonisation (ICH) Q10 guidance for pharmaceutical companies, a review is an inherent part of management responsibility and commitment to quality.
- ISO 13485 provides a list of management responsibilities for medical device firms, including conducting QMRs to demonstrate commitment to medical device quality.
- ISO 9001 requires a management review to determine if a company’s QMS meets ISO requirements.
A quality management review has significant benefits beyond satisfying external audit requirements. Most importantly, QMRs enable management to review inputs and data and make informed improvements that align with quality objectives.
Quality Audit vs. Quality Management Review
If you’re wondering whether a periodic quality audit is sufficient, the answer is no. Audit results are just a piece of what you need in a QMR. In fact, a quality management review might result from unexpected audit findings. The review is an important process that helps identify continuous improvement initiatives which are at the core of the ISO 9001 standard.
The key inputs necessary for an effective quality management review include:
- QMS documentation (for assessment of system performance)
- Any significant changes to the QMS
- Audit reports (internal and external audits)
- Customer feedback
- Corrective action and preventive action (CAPA) reports
- Results of the previous QMR (i.e., any follow-up actions)
- Any new or revised regulations that impact QMS requirements
- Training needs
- Personnel issues (staffing changes that affect the QMS)
- Other company events or developments that impact quality management
The Quality Management Review Team
Depending on a company’s process, a quality management review may be performed by different people. In some cases, the quality team leads the review. In others, a senior executive may spearhead the review with support from the quality, regulatory affairs, and other relevant teams.
Ultimately, it makes the most sense to include representatives from all functional areas in the quality management review. In the end, each group shares some ownership in the goal of improving product quality and ensuring customer satisfaction. For example, senior management is responsible for allocating the right budget and resources. In addition, customer service/care holds valuable data and insights.
QMR is about reviewing all available data to confirm that the best decisions are being made to improve products, drive customer satisfaction and improve quality processes. Each review should culminate in possibilities for improvement and changes to quality policies and objectives.
It only makes sense that your people, processes and technology are always working optimally.
The quality management review is a process within itself. It serves to assess performance, review key inputs/evidence and productivity, while driving improvements within the quality system. An automated QMS significantly improves data integrity and evidence quality, and can efficiently automate task management associated with the review.
How to Leverage a Quality Management Review
Regulated companies often see a QMR strictly as an obligation to fulfill. In a sense, QMRs are like annual wellness physical checkups. Just as patients benefit from early discovery of illness through proactive screening, so does the organization through periodic assessments.
When quality health is taken seriously, better decisions are made and put into practice.
Quality Effectiveness: Determine if your products pass quality assurance and quality control the first time. From the start, define the most relevant KPIs most relevant to your organization and the effectiveness of your QMS.
For example, examine the incidents of downtime in the last year, find the causes and initiate corrective action if needed. What issues cause downtime? Is it due to equipment maintenance? Are supplier delays a significant cause? What are other causes?
Quality Improvement: Instead of viewing a QMR as an exercise of compliance, use it as a jumping point for making quality improvements. As a best practice, define the most important key performance indicators (KPI) for your QMR and use them to pinpoint areas for improvement.
Customer Satisfaction: Customer satisfaction is one of the most crucial KPIs to monitor and improve. You can conduct customer surveys to gather concrete feedback. The number of customer complaints can show you customer dissatisfaction. Alternatively, customer referrals demonstrate satisfaction and loyalty.
It’s counterintuitive to change KPIs with every review. Alternatively, take the time to track and monitor results before deciding if certain KPIs are not generating the information you need. With the right KPIs, you will be able to analyze and evaluate the health of your QMS better. ISO 9001 standards specify some of the documented deliverables you need to generate from a quality management review, including:
- Opportunities to improve the QMS
- Any changes needed to improve the QMS
- Resources needed for those changes
Don’t dismiss a quality management review as just another compliance requirement and a protracted meeting. Significant quality enhancements can come from structured QMRs with clear KPIs and improve all areas of the quality chain. QMRs are opportunities to adopt a culture of continuous quality improvement. Furthermore, it’s a process within itself that stabilizes and improves quality management and helps unite an organization toward a common goal of business excellence.
About the Author
Kevin Tom is Director of Product Management for the Life Science and Manufacturing industries at AssurX . Kevin is responsible for driving customer value and product growth through innovation and strategic product vision. He brings over 10 years of information technology experience in several functions, including ERP consulting, system implementations, and QA/project management for web-based configuration platforms. Additionally, he has 10 years of progressive product management experience in both the chemical and nylon plastic industries, and 10 years of supply chain leadership experience in both the generic drug and medical device markets.
Related Reading: Have You Transitioned to Quality 4.0?
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What Is a Quality Review and How Do You Get More
By now you should have thousands of reviews, right?
Some people make getting reviews sound easy, while the rest of us know it’s one of the hardest things to do. Getting quality reviews is even harder. They’re like finding gold when you’re just looking for silver. If there was only a way we could cultivate better reviews from our customers, then we would have enough proof to keep the phones ringing with new leads and eager prospects.
- What a quality review is
- How a quality review is different from other reviews
- How to tell a quality review when you see it
- How to capture more of them
What is a quality review?
All reviews are great to have. Even bad reviews benefit your company by giving you a look at the customer experience. However, not all reviews are created equally. Some reviews may only be a couple of words, while others may be a sprawling essay on something that doesn’t really relate to your product or service. How do you know a quality review when you see one?
Quality reviews get to the point, but they also give enough details that future customers won’t be left guessing about the customer experience. We want to make sure it’s professional, so that means it offers criticism and advice that’s not attacking the company, and it’s as free of errors as possible.
The review shouldn’t ramble. A bit of backstory about why the customer sought you out is OK, but we aren’t looking for a life story either. A sentence or two about why they needed your services will suffice.
It’s also timely, which means we know when their interaction with your company happened.
- Not a quality review: “These guys rok…”
- Quality review: “My internet went down last week, and no one at the office could figure out what was going wrong. I called My Favorite IT Company Ever and had the pleasure of speaking to Mike. Mike was professional, personable, and instantly put me at ease. From the moment he picked up the phone, I felt that he had the knowledge to handle my issue. He was able to tell me what the issue was, and that he would send a technician out within the hour. Bret arrived quicker than I expected, and within 20 minutes, he fixed the issue fixed and had the office back online. My Favorite IT Company Ever has just earned my future IT business.”
How to gain quality reviews
So, what’s the secret formula to getting more of these kinds of reviews ? All you have to do is ask. Of course, that doesn’t mean everyone you ask is going to leave the review you want or any review at all. But asking is part of the equation. You have a little more work to do:
- Ensure you’re giving the best customer experience possible
- Know the kind of review you’re looking for, and guide the customer through the steps without being obvious
- Know when and how to ask
- Make the process simple for the customer
Great customer experience should go without saying, but if you want a quality review, then you have to ensure every step of the process is impeccable. Don’t ask for the review too soon, because that will make it look like you’re only hunting for a review. Instead, take some time to build a rapport with the customer before asking for a review.
Knowing the kind of review you want and making the process simple for them can go hand in hand. Some companies create a template review for each customer, so all their busy clients have to do is fill in the blanks and post it. Another way you can do it is by providing key information with your request. Make sure they know your name (if you’re building rapport, they will already know this), make sure you repeat the issue they had, how you solved it, and how long it took.
All these aspects are important, but the most important part of getting great reviews is making the process simple. A lengthy, more difficult process will lead to fewer reviews for your company, no matter how great you treat your customers.
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School Quality Evaluation and Professional Learning
School quality rubric.
The School Quality Rubric is a research-based tool designed to support school improvement efforts in New York City schools. The Rubric was originally released in 2009 as the Quality Review Rubric and has been enhanced based on current research and stakeholder input to align with the expectations of the New York State Next Generation Learning Standards and the Culturally Responsive-Sustaining Education (CRSE) Framework and reflects NYC Schools’ commitment to improving learning results for all students by creating well developed, culturally responsive-sustaining, equitable systems of support for achieving dramatic gains in student outcomes.
The Rubric drives school improvement by helping schools and districts develop a common language, reflect on and assess shared practices, and plan for the future.
The Rubric is comprised of 10 Quality Indicators and 30 sub-indicators. The 10 Quality Indicators fall within three categories: the Instructional Core (1.1 Curriculum, 1.2 Pedagogy, 2.2 Assessment), School Culture (1.4 Positive Learning Environment, 3.4 High Expectations), and Systems for Improvement (1.3 Leveraging Resources, 3.1 Goals and Action Plans, 4.1 Teacher Support and Supervision, 4.2 Teacher Teams and Leadership Development, 5.1 Monitoring and Revising Systems).
School Quality Rubric Professional Learning
School leaders and the staff who support them are being offered multiple opportunities to engage in professional learning sessions designed to deepen their understanding of the 2022-23 School Quality Rubric. The sessions will center on collaboratively unpacking the Rubric enhancements, with a spotlight on the integration of the Culturally Responsive-Sustaining Education Framework, making connections between rubric indicators, and identifying trends, patterns, and high-leverage shifts to support school improvement.
- To learn more and sign-up, visit the School Quality Rubric Professional Learning registration page
- Quality Review
The Quality Review (QR) is a process rooted in the 2022-23 School Quality Rubric to evaluate how well schools are organized to support student learning and teacher practice. It was developed to assist NYC Schools in raising student achievement by looking behind a school’s performance statistics to ensure that the school is engaged in effective methods of accelerating student learning.
Experienced educators conduct a two-day school visit observing classrooms and speaking with school leaders, teachers, students, and parents/caregivers to inform feedback and ratings across all 30 sub-indicators of the School Quality Rubric. The process culminates with verbal and written feedback that reflects a rubric-based assessment of experiences and evidence gathered during the school visit for the school community to use as a tool to support school improvement.
For the 2022-2023 school year, Superintendents have the opportunity to select schools to receive a QR in collaboration with school leaders. In school year 2022-23 the QR Report will not be published, and the ratings will not be in the 2022-23 School Quality Reports. There are limits to how many QRs will be conducted, so superintendents should select schools as soon as possible.
- Superintendents submit selected schools to receive a 2022-23 Quality Review using this form .
- School Quality Rubric : The 2022-2023 School Quality Rubric has been enhanced with input from a variety of stakeholders to surface culturally responsive and sustaining educational practices and their impact on teaching and learning.
- School Quality Rubric Big Ideas : This document captures the essential components for each indicator and sub-indicator of the 2022-2023 School Quality Rubric.
- School Quality Expectations : This document outlines a set of expectations for Well Developed practices found within the 10 indicators from the School Quality Rubric.
- Find a School’s Most Recent Quality Review Report : Use this search tool to find a school's most recent Quality Review Report. Reports are also available on each school's website. Access a school’s website by using the “Find a School” search page .
- All Quality Review Ratings from 2005-2020 : This spreadsheet lists Quality Review ratings from 2005 to the most recent school year Quality Reviews were completed.
Resources for Schools
- 2022-2023 Quality Review Guide for School Leaders The guide for school leaders serves as an overview of the Quality Review process and outlines the stages of the process in detail: pre-review work, school visit, the Quality Review Report, Culminating Conversation, and post-review work.
- Self-Evaluation Form An editable Word version of the 2022-23 Self-Evaluation Form that school leaders submit prior to the QR school visit. This document serves to capture the principal and school community’s evaluation of school practices and the impact of those practices. It is an entry point to understanding key practices, decisions, goals, and impacts that are not captured elsewhere.
- Report Verification Form An editable Word version of the 2022-2023 Quality Review Report Verification Form. Prior to the publication of the final Quality Review Report, the school leader will have the opportunity to confirm the factual accuracy of a draft report using the report verification process.
- Report Template This template is used for the Quality Review Report.
- Appeal Request Form An editable Word version of the revised 2022-2023 Quality Review Appeal Request Form. If school leaders wish to appeal any sub-indicator rating, they must submit a completed appeal form within 10 school days after the Culminating Conversation.
Resources for Reviewers
- Record Book The 2022-2023 Record Book is an evidence-gathering tool for reviewers that includes guiding questions for each sub-indicator of the School Quality Rubric.
- Classroom Visitation Tool This tool is used by reviewers to document findings and evidence during classroom visits.
- Information and Data Overview
- School Quality Reports and Resources
- Charter School Renewal Reports
- State and Federal Evaluation
- Student Perception Survey
- NYC School Survey
The information on this page is for home services. This includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.
National Aboriginal and Torres Strait Islander Flexible Aged Care Program will have a quality review in accordance with the National Aboriginal and Torres Strait Islander Flexible Aged Care Program Guidelines .
Commission Act and Rules
From 1 January 2020, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) have changed. For information about key changes for providers, please see our Commission Act and Rules page.
What is a quality review?
A quality review is conducted at least once every three years. It is the process of reviewing the quality of services delivered against the Quality Standards. The process includes an onsite quality audit, a quality audit report and a performance report.
Notification of quality review
A quality review includes a quality audit to the premises of the home service provider of the service. The Aged Care Quality and Safety Commissioner (Commissioner) will generally give the service written notification of the date or dates of the quality audit to the premises of the home service provider. This will include a form of words for telling consumers and their nominated representatives about the quality audit.
If the Commissioner considers, on reasonable grounds, that the home service provider of the service is not complying with the Quality Standards, prior notification of the site visit is not required.
Informing consumers and nominated representatives
If the home service provider has been advised of the dates of the quality audit, the home service provider must take all reasonable steps to use the form of words in the written notice, to tell each consumer and their nominated representative about the quality audit.
Ongoing self-assessment helps home services to ensure they maintain and improve the quality of care and services they deliver to their consumers. Home service providers will be requested during quality reviews to provide self-assessment information that demonstrates their performance against the Quality Standards. Providers may use their own self-assessment tools and methods or they may choose to use our template .
For more information, please visit our self-assessment page.
Upon arrival at the service, quality assessors request consent to enter and exercise search powers for regulatory purposes. The quality assessors show their credentials and give the person of the service who is in charge at the service a letter confirming the visit.
The quality assessors interview the person in charge of the service. This will include asking a set of risk-based questions developed by the Commission. These questions change based on identified industry risks and trends. See the most up to date list of questions .
Quality assessors assess the quality of care and services provided through the home service against the Quality Standards. Quality assessors use a standardised assessment methodology, using interview, observation and document review, to gather and corroborate information.
As part of the quality review, quality assessors may conduct a site visit to premises on which the service is provided. This may include the site of a contractor (for example, for offsite meal preparation) or the home of a consumer receiving home services. Quality assessors request consent to enter these premises.
Interviews with aged care consumers or their nominated representatives
Prior to the quality review, consumers or their nominated representatives may contact the Commission to provide feedback about the care and services they receive.
If a consumer or their nominated representative asks to meet with a quality assessors during the quality audit, the home service provider must take all reasonable steps to assist the quality assessor to meet privately with the consumer or their nominated representative.
Quality audit report
The quality assessors will provide a quality audit report with their assessment of the provider’s performance in relation to the service against the Quality Standards to the Commission within 7 days after the quality audit was completed.
Responding to the quality audit report
The Commission will give the quality audit report to the provider of the home service so that they have the opportunity to:
- understand the reasons, evidence and facts that the delegate is to rely on in identifying areas for improvement and in making a compliance decision
- provide a response to matters identified in the quality audit report that may be relied on by the delegate.
The home service provider has 14 days to provide a written response to the report.
The response should present factual information about how the service meets the Quality Standards. It should include actions have been taken or are planned to meet the Quality Standards to ensure adequate and sustainable services for consumers.
Home service providers should consider all information provided in the report when preparing their response or when planning continuous improvement to the care and services to consumers.
Within 28 days after the Commission is given a copy of the quality audit report, a delegate of the Commissioner prepares a performance report. In developing the performance report, the delegate takes into account the quality audit report, any response from the provider and other relevant information or matters.
The performance report:
- includes an assessment of the home service provider’s performance, in relation to a home service, against the Quality Standards (compliant/non-compliant decision for each assessed Standard and requirement level where applicable)
- may specify any areas in which improvements must be made to ensure the Quality Standards are complied with
- may include any other relevant matters.
The provider will be given a copy of the performance report.
Please read our page on Non-compliance with the Aged Care Quality Standards for more information.
- See Information for providers – Initial documents requested during performance assessments in residential services
- See Risk-based questions that will be asked on commencement of a performance assessment.
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The Social Security Administration (SSA) Quality Review Process
There are multiple levels of quality review at both the SSA and DDS. It is important to understand how those quality review procedures have the potential to affect the applicants with whom you are working.
SSA Quality Review
Disability quality branches (dqb), dqb and soar applications, other details, explore related resources.
- Social Security Administration (SSA) Forms and Resources
- SSA’s “All” Evidence Rule: What does this mean for the SOAR Practitioner?
- SSA Annual Updates
- Notices from the Social Security Administration during the SSI/SSDI Application Process
- SSA: What is Disability?
Academic Quality Services
Assuring Quality – Driving Innovation
Quality Review Process
A key part of Academic Quality Services’ integrated Quality Review Process is the Quality Review itself, which consist of self-analysis and a discussion meeting between the Subject Area and a Review Team.
There is an optimised and graded approach to Quality Reviews depending on how the process is triggered. Quality Reviews and Enhanced Quality Reviews .
Within the Quality Review process, Academic Quality Services will facilitate a Quality Review of each active Subject Area/Programme within the University every 5 years where programme performance metrics indicate there has been no significant risk in the interim period.
A Quality Review is designed to explore a subject area holistically across all levels, identify areas of good practice, stimulate dialogue around enhancement and direction within the subject area, and to ensure independent experts, who may bring a different view that could further enhance the programme, can externally review subject areas effectively. Student representatives linked to the Faculty/School and/or members of the Student Review Community will be involved in Quality Review.
An Enhanced Quality Review is an approach by which the University can intervene when a subject area or programme performs below the levels expected in order to enhance provision and secure the quality of the student experience. They can take place at any time and can be triggered by a range of issues, and can also be held at the request of the Faculty/School or subject area to provide additional support for enhancement.
Academic Quality Services will monitor key performance indicators for each Faculty/School throughout the year, liaising with Directors of Learning and Teaching and the Chair of the Learning, Teaching and Quality Committee when performance falls below the standards expected:
- Annual Programme Review forms
- Annual Module Review forms
- External Examiner reports
- Faculty/School Learning and Teaching minutes
- Student experience survey data, including the NSS, SES, PTES, and PRES
- Module feedback reports
- Progression and completion data
- Degree outcomes
Should issues within a programme, subject area, Department, or Faculty/School be identified, Academic Quality Services will discuss this with the Faculty/School Director of Learning and Teaching. The final decision on whether to conduct an Enhanced Quality Review will rest with Learning, Teaching and Quality Committee.
Any Quality Review can be challenging, but the more engaged Programme Directors are the more positive benefit they can bring. Quality Reviews have been established to be a collegiate, collaborative and constructive approach to working together to solve problems and enhance the student experience. Provided all staff are committed to achieving a positive outcome, the Quality Reviews are an excellent opportunity to make meaningful change.
In particular the Review will:
- Identify areas of concern and establish how Academic Quality Services can provide further advice and support.
- Identify areas of good practice that can be shared with the wider University.
- Engage External Subject Specialists to provide different perspectives and ideas for change to enhance the curriculum.
Once it is confirmed that a Quality Review is taking place, a member of Academic Quality Services will meet with the Programme Director and subject area team to explain the process in detail and answer any questions they may have. The Programme Director will also be issued with the Quality Review Handbook for reference throughout the process.
The Programme Director and the subject area team are required to complete a Self-Evaluation Document, and submit this along with a range of supporting documentation. This must be submitted at least one month prior to the Quality Review date in order to allow the Review Team a sufficient period of time to read and discuss the document and to assess the risk and level of review required. Two weeks prior to the Quality Review date, the Review Team will meet to confirm key themes for discussion during the Review itself.
In addition to the complete Self-Evaluation Document, the following supporting documentation is also consider by the Review Team:
- Completed Annual Programme Reviews
- Records of previous Programme approvals or amendments
- External Examiner Reports and Responses (last 3 years)
- Programme Specification(s) and Module descriptors
- Reports from Student/Staff Committees relating to the programme (last 3 years)
- Student Handbooks (most recent only)
- Boards of Studies Minutes (last 3 years)
- Module Feedback Overview Reports (last 3 years)
- National Student Survey and/or Postgraduate Taught Experience Survey Results, Student Experience Survey
- Curriculum Map
- QAA Subject Benchmark Statement
T he Self-Evaluation Document is the key piece of documentation for the Quality Review, and requires the Programme Director, supported by the Subject Team and Director of Learning and Teaching , to provide a holistic reflective analysis on the performance of their Subject Area/Programme across the following areas:
- University and Faculty/School Strategy
- Subject Area Context, Culture and Values
- Student Experience
- Teaching Quality
- Learning Environment
- Student Outcomes and Learning Gain
- Research and Postgraduate Research Students
- Horizon Scanning: Issues, Trends and Future Development
The majority of the above sections are supported by key metrics to inform reflection.
The Quality Review Team is recruited by Academic Quality Services, and comprises of the following individuals:
The Chair – a Senior Academic external to the Faculty/School in which the subject area or programme sits. They are responsible for leading the discussions and feeding the Commendations, Recommendations and Requirements back to the Teaching Team at the end of the Review.
The Internal Review Team Members – two Academics external to the Faculty/School in which the subject area or programme sits. They are responsible for contributing to discussions during the Review.
The External Subject Specialist – a Senior Academic from the same discipline as the subject area or programme. They are recruited from the top-performing institutions for the discipline, and are required to attend the Quality Review, lead discussions and provide a written report . The External Subject Specialist is selected by the Learning, Teaching and Quality Committee in consultation with the Subject Area.
The Student Review Team Member – a Student Representative from either the programme, the subject area, or the Faculty /School . They are required to contribute to discussion s and provide context from the s tudents’ Perspective. They will also work with the Secretary in gathering views from the wider student body . Student reviewers may be members of the Student Review Community .
The Secretary – an Academic Quality Officer from Academic Quality Services. They are required to provide support and advice to the Teaching Team, the Review Team and the student representative(s) , ensure the review and discussion covers the key areas, prepare the Quality Review R eport, and monitor the Action Plan .
The Programme Director must be in attendance , and it is sensible to engage staff which contributed to the writing of the Self-Evaluation Document. In addition, Programme Directors are encouraged to invite a wider base of academic staff at all levels who contribute to the delivery of the programme. The attendance of administrative support staff will also be required at certain points during the Quality Review.
Final Commendations, Recommendations and Requirements will be circulated by the Secretary within 24 hours of the Quality Review, following confirmation of draft outcomes at the end of the Quality Review meeting. The Secretary will complete the draft Quality Review R eport within five working days of the Quality Review, which will then be circulated to the Quality Review Team to confirm accuracy. Once confirmed, it will then be circulated to the Programme Director, Director of Learning and Teaching, and Executive Dean or nominee to check any factual inaccuracy, following which it will be made available to wider staff and students.
The Programme Director, Subject Area Team and Student Representatives should then respond to recommendations and requirements in the form of discrete actions added to the Subject Area Action Plan, which should be submitted to the Quality Review Secretary within 10 working days of the receipt of the Quality Review Report.
< Annual Programme Review (APR) | Division of Responsibilities for Development of a Collaborative Partnership/Programme >
A Quality Review is an inspection with a specific structure, defined roles, and procedure designed to ensure a product's completeness and adherence to quality
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The aim of the review is to assess the quality management system for: adequacy or sufficiency, suitability to purpose, and effectiveness. In addition, a quality
Quality reviews get to the point, but they also give enough details that future customers won't be left guessing about the customer experience.
The formal inspection of a product in development. Quality review seeks to find flaws in design or implementation as early as possible to minimize costs (and
The Quality Review (QR) is a process rooted in the 2022-23 School Quality Rubric to evaluate how well schools are organized to support student learning and
A quality review is conducted at least once every three years. It is the process of reviewing the quality of services delivered against the Quality Standards.
There are multiple levels of quality review at both the SSA and DDS. It is important to understand how those quality review procedures have the potential to
A key part of Academic Quality Services' integrated Quality Review Process is the Quality Review itself, which consist of self-analysis and a discussion