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Reviewing the Literature on Total Quality Management and Organizational Performance
Journal of Business & Management (COES&RJ-JBM)
Every day, the expectations of the customers are developing and elevating, and it has been an organization's dream to meet its customers' expectation in terms of the quality of the product/service that it presents. Not to mention the density of competitiveness that is taking place between producers and service providers which has helped in intensifying the concept of higher quality and better performance. From that point, organizations have begun looking for more efficient and sustainable systems to reach the level of higher quality in accordance with the better performance that appeared to be attached to the high quality in many ways. Along with the competitive and the ongoing trials to reach the level of good quality, and within the deep understanding that the good quality is somehow attached to the good performance of both the employees and the organization; the concept of quality has taken a spread reputation of being the healing tool to many of the organizational flaws. Loffler...
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FAISAL TALIB
management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma, Just-in-Time (JIT), and Supply Chain Management (SCM) approaches. There is a great enthusiasm among manufacturing and service industries in adopting and implementing this strategy in order to maintain their sustainable competitive advantage. The aim of this study is to develop and propose the conceptual framework and research model of TQM implementation in relation to company performance particularly in context with the Indian service companies. It examines the relationships between TQM and company’s performance by measuring the quality performance as performance indicator. A comprehensive review of literature on TQM and quality performance was carried out to accomplish the objectives of this study and a research model and hypotheses were generated. Two research questions and 34 hypotheses were proposed to re-validate the TQM practices. The adoption of such a theoretical model on TQM and company’s quality performance would help managers, decision makers, and practitioners of TQM in better understanding of the TQM practices and to focus on the identified practices while implementing TQM in their companies. Further, the scope for future study is to test and validate the theoretical model by collecting the primary data from the Indian service companies and using Structural Equation Modeling (SEM) approach for hypotheses testing.
Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and services to achieve and surpass customer’s expectations. To accomplish this objective, some key factors that contribute to the success of TQM efforts are to be identified. These key factors are often termed as critical success factors (CSFs). The purpose of the present study is to identify and propose a list of “vital few” TQM CSFs for the benefit of researchers and service industries practitioners. A quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the order of criticality. A few vital CSFs were identified and reported. The results of this study will help in successful implementation of TQM program in organizations. The managerial implications, research recommendations, and scope for future research work are presented in the end.
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A systematic literature review of Total Quality Management (TQM) implementation in the organization
- A. Permana Mercu Buana University
- H.H. Purba Mercu Buana University
- N.D. Rizkiyah Mercu Buana University
In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.
Author Biographies
A. permana, mercu buana university, h.h. purba, mercu buana university, n.d. rizkiyah, mercu buana university.
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Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342
Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170
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Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688
Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115. https://doi.org/10.1504/IJPQM.2013.050570
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Total Quality Management and Organizational Performance: A Literature Review
15 Pages Posted: 19 Oct 2022 Last revised: 24 Oct 2022
Samuel Antwi
Zhejiang Gongshang University
Bernard Darkwa
University of cape coast.
Date Written: February 1, 2021
The purpose of this study was to review past literatures on Total Quality Management (TQM) and organizational performance. Experts in the field keeps on modifying what total quality management should be with the sole purpose of improving on the existing or previous practices. This topic has generated much attention in recent times because consumers demand value for money whilst organization has the responsibility to maintain their reputation by offering quality products and/services to their customers. On top of this, every organization seeks to improve and they can do so by implementing some quality management practices. In this study, the researcher reviewed history and evolution of total quality management, concept of total quality management, concept of performance, quality management practices and the others.
Keywords: Total Quality Management; Organizational Performance
Suggested Citation: Suggested Citation
Samuel Antwi (Contact Author)
Zhejiang gongshang university ( email ), bernard darkwa fentim, do you have a job opening that you would like to promote on ssrn, paper statistics, related ejournals, operations management ejournal.
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The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services
This paper aims to review the literature of Total Quality Management (TQM) and ... Total Quality Management, Organizational Performance.
It examines the relationships between TQM and company's performance by measuring the quality performance as performance indicator. A comprehensive review of
This research study seeks to come up with a conceptual framework that investigates the different dimensions of total quality management (TQM) and its
Purpose. This paper reviews Total Quality Management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their
Motivation for the present research. Thiagarajan and Zairi (1997) in their study realized the need for a systematic literature review on TQM.
For example, several articles were solely devoted to leadership, organizational.
The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services
set of practices associated with QM validas a whole? (iii) How to implement QM in a real business setting? Keywords: Quality management; Literature review;
This paper begins with a literature review that examines the current state of TQM, the relationship among TQM, quality performance and innovation performance.
Total Quality Management and Organizational Performance: A Literature Review. 15 Pages Posted: 19 Oct 2022 Last revised: 24 Oct 2022.