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Technical Writing Course
- Duration: 4 days
- Language: English
- 23 NASBA CPE Credits (live, in-class training only)
- 23 PMI PDUs
- Level: Foundation
Technical Writing Course, you will learn how to plan, write and edit technical documents by:
- Identifying your target audience
- Selecting appropriate document formats
- Using valuable visuals and graphics
- Successfully conveying complicated content to readers
Technical Writing Training Delivery Methods
Technical writing training course benefits.
Write effective technical documents, manuals, and white papers
Assess your audience and develop documents to meet their needs
Explain information clearly and accurately
Use diagrams, tables, charts, and other graphical tools effectively
Create informative content that your readers will understand and use
Test your knowledge in the included end-of-course exam
Leverage continued support with after-course one-on-one instructor coaching and computing sandbox
Technical Writing Course Outline
Module 1: introduction to technical writing.
In this module, you will learn how to:
- Effectively communicate technical information
- Manage common writing problems
Module 2: The Writing Process
In this module, you will learn how to:
- Eliminate misconceptions that stall technical writing, such as writer’s block
- Drive your document design with scenarios
- Align your goals with the readers’ goals
- Identify implied knowledge
Module 3: Ensuring Clarity and Readability
- Differentiate between the three levels of information: operational, tactical, and strategic
- Determine information needs with the Observe, Orient, Decide, Act ( OODA ) loop
- Create sentences with clarity and build clarity through sentence focus
- Solve common grammar problems in technical writing
- Evaluate readability using the Given/New technique
- Ensure consistency with a style guide
Module 4: The Mechanics of Writing
- Select the appropriate words to connect with your audience and convey your message
- Edit for conciseness, accuracy, and quality
Module 5: Structuring Information for Better Understanding
- Organize data to support readers' scenarios
- Determine when to use a list to highlight points
- Use tables for highly structured data
- Build cohesive documents with the Given/New approach
- Apply useful headings to support skimming
Module 6: Designing Your Document
- Relate document structure to the audience with audience-driven document design
- Develop reference manuals and white papers
- Differentiate between post-positive and pragmatic documents and implement the appropriate document format
- Structure introductions, conclusions, and other document sections
Module 7: Developing the Look of Your Document
- Design the appearance of your page, including fonts, alignment, and white space
- Convey information with graphics, photos, and drawings
- Live Instructor
- 4-day instructor-led training course
After-course coaching available
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Technical Writing Course FAQs
Can i learn the introduction to technical writing training online.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
Can I earn Professional Development Units for the Introduction to Technical Writing Training course?
Yes, you can receive PDUs from the Technical Writing Training course.
To find out how many PDUs you can receive, check out the PMI Q&A List ›
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Overview of technical writing courses
The following table summarizes the technical writing courses:
The pre-class components introduce topics; the in-class components help students integrate and practice those topics. That said, the pre-class work, by itself, provides significant educational value.
Google provides all the materials needed to run the in-class sessions at your own organization. If you'd like to facilitate the in-class sessions for your organization, please see Facilitating Technical Writing Courses .
We've aimed Technical Writing One and Technical Writing Two at the following audiences:
- software engineers
- software engineering or computer science students
Additionally, many people in engineering-adjacent roles (such as product managers) have also benefited from these courses.
We've aimed Tech Writing for Accessibility at anyone who writes technical documents or creates technical websites, including:
- engineering managers
- product managers
- technical writers
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2022-12-22 UTC.
ENGL210: Technical Writing
Course introduction.
- Time: 86 hours
- Free Certificate
Because the goal of this course is to improve your ability to write clear, comprehensible examples of technical writing, most subunits include short writing activities that will give you hands-on experience in many different writing tasks. Each unit also includes a series of writing self-assessments that will allow you to evaluate your own writing based on specific criteria and provide examples and commentary on how to write successfully. This practical focus on specific writing skills will help you learn the writing skills you will need in the workplace. By the end of the course, you will feel comfortable tackling a wide variety of workplace communications.
First, read the course syllabus. Then, enroll in the course by clicking "Enroll me in this course". Click Unit 1 to read its introduction and learning outcomes. You will then see the learning materials and instructions on how to use them.
Unit 1: Audience Analysis
Imagine needing to make a phone call but not knowing what number to dial. Beginning a communications project without first establishing your audience is a lot like that phone call without a phone number. If you don't first know who you are communicating with, you can't determine what information they need and in what format. In this unit, we walk through the steps of audience analysis to determine who we are writing to, what they know, what they need to know, and the best ways to reach them.
When we first take on a writing project, we must first consider who we are communicating with. We should ask ourselves who they are, what they know, and what they need to know to take action.
After we conduct this audience analysis, the next steps in the process apply this analysis to writing choices. Different audiences require different approaches to word choice, tone, and formatting. We also use our audience analysis to anticipate issues and any concerns or questions the audience might have after accessing the communication we have created.
Completing this unit should take you approximately 7 hours.
Unit 2: Internal Communication: Writing Memos and Emails
Two of the most common forms of technical writing that you will encounter are the memo and the email. After completing an audience analysis, you must determine which form would be best for sending the message; memos and emails often rely on smaller amounts of information or requests for more information. In this unit, we cover the best practices for creating effective memos and emails.
Once the dominant form of communication in the workplace, memos typically serve as internal communication within an organization. Memos can update policies and procedures, announce meetings or organizational changes, or inform the internal audience as needed. Memos must typically be brief, concise, organized for readability, and addressed to targeted audiences with specific subject lines.
Emails, which often replace memos for internal communication, can be sent internally or externally. While this form of business communication must take into account the time constraints most readers face as a result of high email volume, people use emails to communicate issues both large and small. Emails must make use of strong subject lines, clear formatting, and concise writing. Email also presents some ethical challenges as the forwarding and BCC function enables you to easily share communications with larger audiences quickly and in a way that is documented for the longer term.
Completing this unit should take you approximately 9 hours.
Unit 3: External Communication: Formal Letters
While memos are used for internal communication and emails for both internal and external communication, formal letters are mainly used as an external means of communication. Understanding when a communications context requires the more formal delivery of a physical letter falls under the initial considerations of the audience analysis and design/formatting stages of the writing process.
Letters can range from friendly introductions to more formal announcements with accompanying legal documents. In their more serious capacity, letters seek to create a formal and documented chain of communication.
Two main formats exist for letters: the block format and the indented format. Both require the recipient’s and sender’s full names and addresses. They begin with a formal salutation and end with a complimentary closing. Their formal structure helps to convey authority and credibility.
Completing this unit should take you approximately 6 hours.
Unit 4: Using Visuals to Convey Information
Words are not the only way to present and share information with an audience. Technical writing often utilizes visuals to accompany written information and further deliver information to the audience. This unit leads you through the types of visuals available and the best practices for using them.
Visuals take many forms; they can be as simple as a photograph of a plant specimen or pie chart breaking down enrollment data or as complex as an embedded video or multi-page, hyperlinked, organizational chart. Visuals must be carefully selected to support the audience's understanding of the topic.
However strong they are on their own, visuals must be integrated into the text of the document. The written word supports the visuals, and the visuals further exemplify the meaning of the text. The two work in tandem to support the main idea of the document.
This unit will also cover the important tools needed to properly label, title, and document visuals used in a given communication context.
Completing this unit should take you approximately 11 hours.
Unit 5: Process Documentation
One of the most common formats of technical writing is the process document. The process document explains either how to do something or how something was accomplished. This can be used to teach people or to document a process for the record. These documents vary in level of formality based on audience, but they all share elements of formatting to keep the communication organized and effective. This unit takes you through the ways to create process documents.
Formatting is probably the first design concern for a process document. The writer must distinguish whether or not the audience will have the directions with them as they accomplish the task or if they must commit the task to memory. Beginning nursing students, for example, are taught the proper way to wash hands in a roughly 1,500-word document. This document details not just the steps of handwashing, but also explains why each aspect of the process is critical to overall handwashing success. This extra detail helps to embed the proper procedure into new nurses' minds; they will, after all, be washing their hands countless times during the day without the instructions handy. Recipes, on the other side of the spectrum, anticipate that the audience will have them close by as they prepare the food; as a result, these feature lots of white space and step by step formatting.
Process documents must also pay special attention to anticipating potential trouble spots or questions from the audience. Anticipating these moments enables the writer to save time overall and increases the chances that the audience can complete the process without difficulty. Note that in this unit we will work through the writing process to develop complete process documents. We'll start with planning before moving to initial drafting, then revising.
Unit 6: Writing Proposals
Proposals are another common form of technical writing. These reports can either be formal or informal depending on the context. Some examples of proposals can be simple estimates for home improvement projects to more complex and formal business plans. This unit covers how to craft proposals.
Like process documents, proposals also rely on formatting to help them convey professionalism and appeal to the audience. Appealing to the audience is key given the persuasive nature of proposal writing. Proposals seek to persuade the audience to take action on a requested item or task.
Like other forms of technical writing, a proposal begins with audience analysis and moves through the steps of planning, writing, and revision.
Completing this unit should take you approximately 4 hours.
Unit 7: Communicating on the Internet
As the Internet rapidly expands, so does the opportunity for businesses to share information and reach audiences online. Technical Writers are increasingly called upon to craft communications to reach a broad online audience. The unit explores how the Internet is used to communicate and how to apply the foundations of technical writing effectively to reach online audiences.
Reading and writing for the Internet presents certain challenges that the printed word doesn't. The largest concern is the shortened attention span of Internet-based readers and reduced reading comprehension. Given the scrolling feature and the ease of clicking away, savvy writers for the Internet tailor their communications with headings, short paragraphs, clear and engaging visuals, and links for further development.
Additional points to consider when writing for the Internet are how to use social media as a tool for both communications and marketing. Given how easy it is to share communication online, the technical writer should be well versed in the social media tools and the common practices for writing on each of the interfaces. For example, what works on a blog post would not work in a tweet. The technical writer must learn how to translate the same idea for several different types of social media and in a way that reaches the intended audience.
Completing this unit should take you approximately 12 hours.
Study Guide
This study guide will help you get ready for the final exam. It discusses the key topics in each unit, walks through the learning outcomes, and lists important vocabulary terms. It is not meant to replace the course materials!
Course Feedback Survey
Please take a few minutes to give us feedback about this course. We appreciate your feedback, whether you completed the whole course or even just a few resources. Your feedback will help us make our courses better, and we use your feedback each time we make updates to our courses.
If you come across any urgent problems, email [email protected] or post in our discussion forum .
Certificate Final Exam
Take this exam if you want to earn a free Course Completion Certificate.
To receive a free Course Completion Certificate, you will need to earn a grade of 70% or higher on this final exam. Your grade for the exam will be calculated as soon as you complete it. If you do not pass the exam on your first try, you can take it again as many times as you want, with a 7-day waiting period between each attempt.
Once you pass this final exam, you will be awarded a free Course Completion Certificate .
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Technical Writing
Course description.
Technical Writing (English 3305) involves the study of principles and practices of technical writing. Its emphasis is on the style, organization and conventions of technical and research reports, proposals, memoranda, professional correspondence and instructions. Technical Writing is designed to improve the communication skills and career prospects of three groups:
- science and engineering majors preparing for technology-focused careers,
- humanities majors interested in exploring career options in technical communication, and
- students of any major who want to enhance their marketability by learning about workplace writing.
The projects for English 3305 are not like the projects of most university courses. You will produce documents for real clients and real situations. As your professor, I will evaluate your work, but any evaluation will be based on how well your documents meet the needs of your internal and external clients.
Assignment Infographic
3305 Assignment Infographic [pdf]
Course Information
What is technical communication.
Technical communication is the relaying of complex information from one party to another. Technical communicators create documents that explain ideas and present arguments for both specialist and non-specialist readers.
Technical communication encompasses a variety of written genres including memos, letters, manuals, proposals, policies, procedures, documentation, and work logs. Technical communication also includes spoken forms of communication: speeches, briefings, consultations, knowledge-transfer sessions, etc.
The scope of technical communication as a field continues to widen as technology changes the way we communicate. Email, online help systems, websites, documentation databases, object-oriented documentation, and other technology-driven genres have provided and continue to provide resources and challenges for technical communicators.
You do not need an extensive background in science, technology, or writing to do well in this course. But you do need to be willing to read, think, and write about technical information.
What will you write?
This semester, you will produce technical documents in response to real-world technical writing situations. These documents will demonstrate your technical, rhetorical, and critical-thinking skills. They will also provide you with an opportunity to compose documents that meet a wide range of readers’ needs. Along the way, you’ll need to consider ethical approaches to document design and communicating technically.
Working individually, in small groups, and as a class, you will produce documents that demonstrate your credentials (such as résumés) and documents that demonstrate your technical and rhetorical proficiencies (such as reports and instructions). Throughout the semester, you will produce a variety of other documents, including training materials and user experience testing.
All course preparation materials are hosted in OneDrive. If you’re unable to access our OneDrive folder but would like access, please email Christa Teston at [email protected] .
- If you have a disability and experience difficulty accessing this site, please contact us for assistance via email at [email protected] .
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11 Free Technical Writing Training Courses
We’ve handpicked 11 technical writing training courses that’ll upgrade your team’s writing skills to help them produce quality and reader-friendly documents. Topics include the 5C’s of writing, types of technical documentation, and writing and editing technical manuals. Write better with these courses today!
Free Technical Writing Training Courses #1 - The 5 C's of Writing News for Mobile Audiences
Delivering technical information via mobile devices is tricky. EdApp developed a technical training course on The 5 C's of Writing News for Mobile Audiences to help writers produce articles and documents that are conversational and concise. The topics covered in this course include building a conversational tone, selecting considerate sets of words, keeping headlines concise and chunky, and incorporating a contextual perspective.
These rhetoric techniques will help your technical writers convey detailed, high-level information in simpler language that will resonate well with mobile readers. This course is also perfect for anyone looking to improve their business and email writing skills.
Through a microlearning design model, this course is structured with 10 digestible lessons that can be completed in as little as five minutes. It’s a combination of informative modules and gamified exercises, guaranteeing higher retention and engagement rate. And while it’s ready to deliver, the course is editable through EdApp’s drag-and-drop authoring tool. You can add your own materials or even company branding to make it your own.
- Cost : Free
- Scope : How to be conversational, tips to be considerate and concise, adding contextual perspective, why and how to chunk text
Created By EdApp
Free Technical Writing Training Courses #2 - Technical Writing
In this course by Coursera, technical writers will learn how to sort relevant and irrelevant information, and accurate and unreliable subjective data points. This way, they can produce documents and reports that are guaranteed to be factual, unbiased, comprehensive, and up to date. It will also provide them with general guidelines for organizing and documenting a large amount of information using visual strategies and visual tools, allowing them to deliver reliable information as quickly and efficiently as possible.
This course is 100% online and can be taken asynchronously. A certificate will also be issued upon course completion, which learners can share online or add to their CVs or resumes.
- Scope : Techniques to sort relevant and irrelevant information and acquire factual data, organizing and documenting a large amount of information, types of technical documentation
Created by Coursera
Free Technical Writing Training Courses #3 - Introduction To Technical Writing Training
Learning Tree’s technical writing training course is primarily focused on helping technical writers create technical manuals and white papers that their readers will find easy to follow and understand. This course will walk them through the complete process of planning and writing sentence structure and sections, and editing technical documents to guarantee their clarity and avoid grammar errors and typos. They will also learn how to leverage diagrams, tables, and more graphical elements to express their ideas more effectively. This course is delivered in an instructor-led format, with the benefit of one-on-one instructor coaching after completion. Unfortunately, this instructional course is not meant for self-paced learning and can be fairly costly.
- Cost : 2990 USD
- Scope : The planning, writing, and copy editing process, structuring information for clarity and readability, designing documents with graphical elements
Created by Learning Tree
Free Technical Writing Training Courses #4 - Technical Writing: The Writing Process
SkillShare’s Technical Writing: The Writing Process course is the perfect technical writing training course for writers who want to improve their technical writing and communication skills . This hour-long video learning course will tap on essential topics like planning your technical writing, collecting and organizing your information, and effective writing and editing of content. The key points will be presented in simple scenarios that will allow learners to easily follow and understand the “what”, “how”, and “why” of technical writing. At the end of this course, there will be a writing task that will allow learners to put the technical writing and written communication skills they've learned into practice.
- Cost : Free (only within a 7-day trial period)
- Scope : The proper planning and writing process, collecting and organizing information, editing content, best practice examples for technical writing
Created by SkillShare
Free Technical Writing Training Courses #5 - Effective Technical Writing
Learn the keys to writing good quality technical documents with this technical writing training course prepared by Phoenix One Knowledge Solutions. In this course, technical writers will have the opportunity to attend a 2-day training, where they will gain expertise on how to plan a technical document and how to write effectively and appropriately for their target audience. Here, they will receive some pointers for creating documents that are clear, concise, and user-friendly. This course will also guide them on how to test and proofread a technical document, ensuring that they finish with a high-quality piece of technical writing that accomplishes their goal.
- Cost : Available upon request
- Scope : How to plan a technical document, write appropriately and clearly for the audience, testing and editing a technical document
Created by Phoenix One
Explore our library including technical writing training courses
Free Technical Writing Training Courses #6 - Technical Writing One and Two
Google Developers has put together these two technical writing training courses for software engineers and engineering-adjacent roles, aiming to equip them with training writing skills and help them write clear software documentation and establish an effective help system. The Technical Writing One course goes over the fundamentals of technical writing, like recognizing pesky pronouns, converting passive voice sentences to active voice, understanding the difference between bulleted lists and number lists, and more. Their Technical Writing Two, on the other hand, is a follow-up course for those who have completed their first technical writing training. It digs deeper into the advanced elements of technical writing, like writing drafts, organizing large documents, and writing clear figure captions, among others.
These two courses require at least a little writing proficiency in English to ensure a smooth learning experience. They are optimized for laptop or desktop use, although learners can also take them via tablet or phone.
- Cost : Free
- Scope : Introduction to technical writing, converting passive voice sentences to active voice, utilizing bulleted lists and number lists, organizing large documents, writing drafts
Created by Google Developers
Free Technical Writing Training Courses #7 - Technical Editing and Report Writing
Another technical writing training course that is worth checking out is the Technical Editing and Report Writing course, which is hosted by Oregon State University. It focuses on building knowledge and skills to help writers craft clear, correct, and concise technical documents, ones that will resonate well with their readers. It will also teach them how to edit finished outputs and incorporate feedback and notes into the revision process. At the end of this course, learners will be required to work on a sample technical writing document and publish their articles via the WordPress site. A completion certificate can be issued, but with an additional expense.
- Cost : 425 USD
- Scope : Introduction to technical writing, steps to writing clearly, correctly, and concisely, editing and revision process
Created by Oregon State University
Free Technical Writing Training Courses #8 - Technical Author/Technical Writing Course
The Technical Author/Technical Writing Course by Cherryleaf comprises a series of modules that will equip writers with the key skills of technical writing and effective IT and software user documentation. This course will take the learners through the entire process of documentation, from planning and writing to editing, indexing, and production. It will also guide your team on creating content that follows the best practices, so they can work and write as efficiently and effectively as possible. The content of this course will be delivered in short video presentations, which can be accessed anytime and anywhere. There will also be writing exercises that anyone can complete for around two days.
- Cost : 185 EU
- Scope : The purpose and value of technical documentation, entire documentation process, the best practices for working more efficiently and effectively
Created by Cherryleaf
Free Technical Writing Training Courses #9 - Structured Writing for Technical Documentation
This technical writing training course by TechWriter-Certification covers a range of informative topics vital for structuring technical documentation, which will be published in different formats and accessed on different devices. Here, learners will know how to segment data to create a documentation set and put all the points together using the XMetal authoring tool. They'll also learn about the DITA (Darwin Information Type Architecture) standard and other current technical writing trends.
The content of this course is delivered through modules, lectures, and discussions combined with written assignments and quizzes to effectively assess your learner’s progress and understanding of the lessons. They are also encouraged to contact their instructors during the study for any questions, assistance, and feedback.
- Cost : 349.00 USD
- Scope : Segmenting data, defining and creating documentation set using XMetal, DITA (Darwin Information Type Architecture)
Created by TechWriter-Certification
Free Technical Writing Training Courses #10 - Technical Report Writing for Engineers
Find out how to communicate your complex ideas and transform them into reader-friendly engineering reports with the help of this technical writing training course by FutureLearn. This self-paced training will run for about 6 weeks, covering key topics like the anatomy of good technical reports and the skills needed to write and deliver them. It will also go over why citations are so important, as well as how figures, diagrams, and labeling can help writers improve their writing habits. By the end of this course, learners should be able to develop their own technical engineering report and effectively communicate information to their audience.
- Cost : Free for 8 weeks; 64 USD for unlimited access
Created by FutureLearn
Free Technical Writing Training Courses #11 - Technical Writing Essentials
This free technical writing training course by Alison aims to improve the technical communication competencies of employees. Technical writing is about communicating clearly and effectively, so this course approaches writing through a holistic lens. This just means it'll go beyond just writing. The course will cover the basics of technical communication, professional style, technical document design, oral presentation, research methods, document types, and more.
- Scope : Basics of technical communication, professional style, document design, research methods, common document types
Created by Alison
Master the art of clear communication with technical writing training
Technical writing involves the process of simplifying complex data points and communicating them to those who need them the most. Most businesses use it to explain and present how their services, products, and procedures work in the most basic terms possible. But all too often, even the best industry proficient writers struggle to record a technical document that will perfectly speak to their expert and non-expert readers. The secret key to producing good technical documents is through excellent writing and communication. And while it’s not exactly rocket science, these skills can be learned and developed through a series of training and activities. Enrolling your team in technical writing training courses and workshops will equip them with the right knowledge and techniques and develop valuable documents that are easily read, understood, and followed.
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Fundamentals of Technical Writing
If you have a knack for explaining complex subjects in a way that makes them easy to understand, you should consider entering the well-paying field of technical writing. This course will teach you the fundamental techniques that all successful technical writers use.
Requirements
Do you have a knack for explaining complex subjects in a way that makes them easy to understand? If so, you should consider entering the well-paying field of technical writing. This course will teach you the fundamental techniques that all successful technical writers use. You will learn how to translate complex information into easily understood language, and how to become a wizard at marrying the art of publishing with the science of technology.
You will also learn the secrets of successful technical writers, including technical writing conventions, interviewing skills, desktop publishing and formatting techniques, key tips for developing graphics and templates, documentation management, and how to publish documents both on paper and electronically.
Enrollment Options:
Lesson 1 - technical writing overview, lesson 2 - preparing to write, lesson 3 - gathering information, lesson 4 - writing skills, lesson 5 - tech writing conventions, lesson 6 - graphics, lesson 7 - document formatting, lesson 8 - microsoft word's paragraph styles, lesson 9 - document templates, lesson 10 - creating indexes, lesson 11 - editing and proofreading, lesson 12 - publishing your document.
Prerequisites:
There are no prerequisites to take this course.
Requirements:
Hardware Requirements:
- This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
- PC: Windows 8 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
- Any type of word processor can be used in the initial manuscript setup, however Word for Windows is used as the example (not included in enrollment).
- Adobe Acrobat Reader .
- Software must be installed and fully operational before the course begins.
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Lynn Atkinson
Lynn Atkinson earned a B.A. in English from the University of Texas at Arlington (UTA) in 1993 and an M.A. in English with an emphasis in rhetoric in 1996. A published writer and editor, including contributions to college textbooks, she considers her greatest accomplishment educating thousands of students at UTA, DeVry, Tarrant County College, Southeast Career Institute, and Everest College. She has also been nominated for and awarded "Outstanding Teacher" at several of these institutions. Lynn has developed or co-developed several writing curriculums, won writing contests, and conducted over 10,000 hours of tutoring.
Instructor Interaction : The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.
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Technical Writing Course Outline · Module 1: Introduction to Technical Writing · Module 2: The Writing Process · Module 3: Ensuring Clarity and Readability · Module
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Course Description. Technical Writing (English 3305) involves the study of principles and practices of technical writing. Its emphasis is on the style
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In this course by Coursera, technical writers will learn how to sort relevant and irrelevant information, and accurate and unreliable subjective data points.
This course will teach you the fundamental techniques that all successful technical writers use. You will learn how to translate complex information into easily