To read this content please select one of the options below:

Please note you do not have access to teaching notes, a literature review on total quality management (models, frameworks, and tools and techniques) in higher education.

The TQM Journal

ISSN : 1754-2731

Article publication date: 7 September 2021

Issue publication date: 24 November 2022

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review


30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.

This review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.


This study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

Jasti, N.V.K. , Venkateswaran, V. , Kota, S. and Sangwan, K.S. (2022), "A literature review on total quality management (models, frameworks, and tools and techniques) in higher education", The TQM Journal , Vol. 34 No. 5, pp. 1298-1319.

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

Related articles

We’re listening — tell us what you think, something didn’t work….

Report bugs here

All feedback is valuable

Please share your general feedback

Join us on our journey

Platform update page.

Visit to discover the latest news and updates

Questions & More Information

Answers to the most commonly asked questions here

Short on time?

Essay Service Examples Business Total Quality Management

Total Quality Management: Review of Related Literature

According to British Standard BS 7850, TQM is defined as, “Management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization.”

Capezio & Morehouse (1993) defines TQM as follows: “TQM refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all its strategy and operations around customer needs and develops a culture with high employee participation. TQM companies are focused on the systematic management of data of all processes and practices to eliminate waste and pursue continuous improvement.”

Total Quality Management focuses in achieving excellence. TQM defines the continuous improvement of the organization. It applies qualitative methods and human resources to improve and surpass customer needs (Talukder and Ghosh, 2004). TQM has integration of organizational activities to achieve the goal in serving customers. It imposes standards, achieve efficiencies, define roles of individuals within processes and the organization, reduce errors and defects by applying statistical process control, and to employ teams to plan and execute processes more efficiently. TQM addresses the issues of customer satisfaction and guidance on implementing the marketing concept (Churchill and Paul, 1994). TQM promised superior performance. TQM also offers managers supporting tools and organizational prescription (Churchill and Paul, 1994). The ‘total quality’ concept is a general philosophy of management that goes well with the management customer-perceived quality by including all key requirements that contribute not only to customer-perceived quality, but also customer satisfaction (Buzzell and Gale, 1987; Garvin, 1988; Zeithaml et al., 1990; Price and Chen, 1993).

The research titled Total Quality Management in Library and Information Sectors done by Golnessa Galyani Moghaddam and Mostafa Moballeghi in 2008 investigated libraries and information sectors by focusing on TQM implementation and the experiences of libraries adopting this method are also reviewed. It is said that there must be leadership and dedication in any respect degrees to be powerful in an agency. All organizations of human beings within an organization need to be included inside the method. Implementation of TQM is therefore not a guarantee of the highest best however is a step inside the proper direction. TQM follows a philosophy of energetic leadership engagement, stronger departmental collaboration, and all-worker schooling.

Saroja, G. (1999) stated that there are four basic principles that explain the nature of Total Quality Management: 1) Concern of the customer — what are the needs and wants of your customer? 2) Knowing the quality standards of the product and knowing the facts at all levels for continuous improvement. 3) People-based management where people must understand what to do and how to do in order to develop or progress on their work. 4) Total Quality Management is aimed at Continuous Improvement.

According to Kujalo, J. (2002) stated that TQM is one of the most important management innovations of the 20th century. It has more influence on contemporary management practice than any other management movement. He also reported that the origin of Total Quality Management can be traced back to 1949, when the union of Japanese scientist and engineers formed a committee of scholars, engineers, and government officials devoted to improve Japanese productivity and quality of life.

A study done by Tannock, J., Krasachol, L., and Ruangpermpool, S. (2002) indicated that Total Quality Management has been applied widely in most of the organizations in developed countries while ISO 9000 series standards have been the focus of quality management development in developing countries. In this study, the authors examine the progress of four Thai SMEs attempting to implement Total Quality Management over a two-year period. The study has revealed the efforts, problems, barriers and progress of the companies.

Brophy, Peter (2007) stated that libraries are facing different circumstances, in terms of providing good services and content to delivered into the users’ workflows. In order to assess performance in this changing environment, much greater emphasis will be required to be placed on qualitative methods, including ethnographic approaches, externally-moderated, reflective self-evaluation and narrative-based practice. Libraries are changing and being challenged to reinvent themselves within the workflows. If these circumstances are to be met, then innovative and robust methods also need to be developed to assess performance in this new millennium.

Kiran K., Pauziaah M., and Sossamma G. (2006) explained in their study the steps in attaining the ISO 9001-2000 quality management system certification. This article includes description of the planning, implementation and maintenance of the quality management system by the library, along with continual improvements to provide quality service to the library users. This study emphasizes on library planning and implementation of quality management system to offer a good quality service and to increase customer satisfaction.

literature review on total quality management

A case study of changing management: how we radically evolved library process from information technology impact that was presented by Sharon Hu was conducted to investigate Information Technology being applied to academic libraries as it impacts and changes the library organization and management. This paper discussed how the emerging trend for academic library management changed from information technology based from the previous researches. They analyzed the management by using SWOT (Strengths, Weaknesses/Limitations, Opportunities and Threats) analysis to to explore the management environment regarding information technology. From the case study the authors summarized the emerging trends for library management and gave recommendations to change the management of academic library into mission and vision related of the academic institutes and match to the rapid development of information technology and academic world.

In a study titled Student Learning Through Ohio School Libraries, Part 1: How Effective School Libraries Help Students by Ross J. Todd and Carol C. Kuhlthau (2005), historically, libraries worldwide have contributed in different social relation, facilitating decision-making, societal well-being, the growth of democracy, and the development of a knowledgeable society (Kranich, 2001). Thirty-nine schools were selected across Ohio to participate in the study. The criteria for selection were drawn from a series of national and international guidelines for school libraries. A nine-member International Advisory Panel of school librarianship validated the criteria and their indicators. Schools were then invited to nominate (self or other) for selection in the research study, and each school provided substantive documentation addressing the criteria. Findings are almost all the student participants (99.44%, or 13,050 students) indicated that the school library and its services had helped them in their learnings in and out of school. Only 73 students out of 13,123 (0.56% of the total sample) indicated that none of the 48 statements applied to them. This would indicate that the school library plays an important role in helping most students with their learning.

Al Hijji, K.Z. and Cox, A.M. (2012) in their study investigated measurement methods that are used in various aspects of academic libraries in Oman. The research was built to explore steps of conceptualizing, collecting, analyzing data, and reporting results. Data gathered through in-depth interviews that represents different management levels. The analysis utilized content to shape the relationship between categories subjected to formulate knowledge. The result says that all libraries have used one method or more to evaluate the progress of their services and performance. These include surveys, reports, KPIs, statistics, and interviews, in addition to appraisal forms which are used for staff evaluation. Alongside with internal evaluation by librarians, an external evaluation by OAC and other international bodies took place in some libraries.

Pedramnia, S., Modiramani, P., and Ghanbarabadi, Ghavami. V. (2012) together did a research by using survey method for collecting data to measure the quality of services provided by the MUMS (Mashhad University of Medical Sciences) libraries. They also determined the member satisfaction and expectations of library services in the LibQUAL dimensions. The results of the study emphasize the importance of librarians’ specialized knowledge level in presenting appropriate service in circulation and reference sections as well as identifying strengths and weaknesses of MUMS schools and hospital libraries for improving decisions affecting the library services.

The paper written by Alasdair Paterson entitled Ahead of the game: Developing academic library staff for the 21st century focuses on the problems faced by the library personnel related in the British academic library. It talks about staff salaries, decrease and increase in funds and availability of e-formats, and the needs of increase in information technology skills and training. The discussion of this led to experiences of the university in assessing library staffs to qualify in government related awardees.They used anonymous questionnaires given to all staffs then conducted an interview in representative staffs. It has four principles of assessment, each breaking down into a number of indicators, and each of which will qualify with the award said. The overall result of the research showed level of anxiety and confusion that is expected in a kind of organization facing continuous changes. They concluded that British library like SCONUL are aware of lack of training on becoming a director.

This research presented by Sitthisomin, Junrat entitled the paper Soft Skills for University Library staff in thailand aims to evaluate and investigate the developing methods of soft skills for the university library staffs in khon kaen university. They used stratified random sampling in collecting data, and got 149 participants according to their work experience. Their Questionnaires was also made to survey the needs for developing soft skills in the current situation for library staffs of khon kaen university in seven aspects; Their communication skills, problem solving and analyzing skills, teamwork, learning capacity and information management, innovation development, ethics and professionalism, and skills in leadership. For the qualitative data they got from the interview with the library staffs it includes the sequence in developing and enhancing soft skills. The results came out to be that the behavioral level of soft skills were moderate and innovation level showed the least of behavioral level followed by communication skills, analyzing and problem solving skills and leadership skills.

In the study titled Studying the impact of total quality management in service industries by Faisal Talib and Zillur Rahman (2010), ‘Total Quality’ means that the services offered, have to be internally efficient and externally effective. It is in this context, that the question of ‘total quality’ becomes relevant in the management of manufacturing and services industries. Thus, total quality management (TQM) is the art of managing the whole to achieve excellence. The aim and philosophy of TQM is not the measurement of the quality performance but the continuing and continual improvement of quality through a process of cultural and organizational change. It is people driven and results are evident in terms of improved teamwork, company moral and organizational climate – resulting in improved productivity and profitability (Mohanty and Behera, 1996). The study begins with an in-depth literature review on the issues related to TQM, focusing on the impact of TQM implementation and its applicability in different service industries. The study also describes how TQM is being used as service tool in different sector and what are its effects and outcome. After reviewing the voluminous literature, it was classified into various categories depending on the importance, nature of literature available and future requirement for further improvement.

In a study conducted by Siregar, I., Nasution, A. A., and Sari, R.M. (2017) titled Effect of Total Quality Management (TQM) on the Quality and Productivity of Human Resources, stated that this study did a survey of instructors in public and private universities in North Sumatra to obtain the factors that affect quality of human resources and productivity of human resources. Human resources quality is viewed by the elements of TQM. Total Quality Management (TQM) is based on; all organization staff should collaborate with each other for purposes of producing high quality products and services in order to meet customers’ demands. Total Quality Management consists of several quality instruments and techniques, in addition to various values and beliefs that all staff within the same organization shares.

This research is a correlation descriptive research, a study investigating the presence or absence of a relationship between exogenous variables influences the endogenous variables. This study were look at the influence of each factor on the productivity of human resources were been formulated in associative hypothesis partially or simultaneously. The population is all instructors in the public education institutions and one private education institution in North Sumatra. The sample is based on probability sampling which is simple random sampling with the sample size of 43 peoples. This study used an enclosed questionnaire with the research scale using a Likert scale. The instrument (questionnaire) tested the validity and reliability by distributing questionnaires to 30 respondents that were chosen based on the rule of thumb. The findings suggest, organization staff should work together to produce high quality products and services in order to meet customers’ demands. Leadership and reward and recognition have a direct and indirect influence on the productivity of human resources. Communication, training and education, and measurement have an indirect influence on human resources productivity. In the education institutions there are no significant influence between the support structures on the quality of human resources.

Our writers will provide you with an essay sample written from scratch: any topic, any deadline, any instructions.

Cite this Page

Get your paper done in as fast as 3 hours, 24/7.

Related essay Topics

Popular Categories

Most Popular Essays

Quality Management (Total Quality Management) is the discipline for ensuring the process, output and benefits of a delivered project meet desired level of excellence of the stakeholder. This is not only limited to controlling of quality but also includes determining quality policies, quality planning as well as quality improvement. It works with four major components quality planning, quality as-surance, quality control ad continuous improvement. To achieve and ensure the output meets the customer requirements certain tools and techniques are used...

Introduction Food stalls in university been a trend nowadays, university not just put up a school canteen but also provide a variety of food to choose from which is the Food stalls or Food Court. All university in the Philippines you can see food court inside the campus. Students. Students enjoy to eat what they want and eat depends on their taste. They can choose from among the fifteen stalls in the food court. Students aren’t given many alternatives when...

Abstract One of the most dramatic and significant world trends over the past 2 decades has been the rise and sustained growth of international business. Internet has truly elevated the growth of international businesses allowing both goods and services to cross borders to wherever they are needed. Companies such as Coca-Cola and most notably, with regards to this paper Black Label, a popular international brand of beer have crossed the borders to be brewed and sold here. Its reported that...

Dr. W. Edwards Deming: Father of the quality evolution Dr. W Edwards Deming, born 14 October 1900 was an American engineer, statistician, author, lecturer, and consultant. He has made many academic contributions to the quality movement including his philosophical methods and his theory of profound knowledge has assisted in the development of Total Quality Management (TQM). The 1950s was the era that was considered the origin of TQM but interest in this management practice peaked in the early 1990s. Deming,...

I Introduction 1.1 Background of the study In Ethiopia, in particular, in Amahara Regional State, textile and garment industries are the most potential areas for further development and job opportunities. Because of the large agricultural land for the production of cotton as the raw material source, Amhara Regional State should take advantages for further processing their raw material to finished product. According to a McKinsey (2015) study apparel buyers are sourcing large-volume items from Ethiopia. Amahara Regional state is the...

In the past decade, numerous businesses have emerged pertaining to various sectors of industry. This has given rise to a highly competitive market wherein survival for each business has become crucial. Due to the continuous changes in business environment, it is of utmost importance that businesses undergo an enhancement in the quality of their goods or services in order to achieve an organizational competitive advantage. Improvement in the quality can be attained by the implementation of Total Quality Management (TQM)...

Selection of appropriate data analysis tools Everyone gathers and interprets a lot of it in numerical or measurable structures in everyday life. It is a typical practice that individuals get expansive amounts of data regularly through discussions, TVs, PCs, papers, radios, blurbs, directions, and notification. It is on the grounds that there is so much data accessible that individuals should probably assimilate, select and dismiss it Each question got a unique code after gathering the finalized survey. The questions that...

There are a number of management and leadership theories, applying them to practical situations can be challenging however certain scenarios lend themselves better to some styles/theories. One theory that can work in multiple situations is the Leadership Continuum Theory developed by Robert Tannenbaum and Warren Schmidt in 1958. These styles are the Tell, Sell, Consult, Join and Delegate. They recognise that management style is dependent on a number of factors including the experience and seniority of staff, levels of trust,...

Leadership literature has not remained the same as over the years it has been developed by various researchers and there has been a strong belief that leadership is something that is modifiable as there is a transformation constantly happening in the way people think over the years. The principal theories appeared throughout the 19th century such as the Great Man Theory, the Trait theory, the Behavioural theory amongst many others. Leadership theories are adjusted due to the changes happening in...

Fair Use Policy

EduBirdie considers academic integrity to be the essential part of the learning process and does not support any violation of the academic standards. Should you have any questions regarding our Fair Use Policy or become aware of any violations, please do not hesitate to contact us via [email protected]

Check it out!

We are here 24/7 to write your paper in as fast as 3 hours.

International Journal of Production Management and Engineering

A systematic literature review of Total Quality Management (TQM) implementation in the organization

In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.

Author Biographies

A. permana, mercu buana university, h.h. purba, mercu buana university, n.d. rizkiyah, mercu buana university.

Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1).

Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342.

Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180.

Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271.

Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9.

Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171.

Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227.

Busu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI.

Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002.

Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347.

Eltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165.

Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919.

Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488.

George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.

Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286.

Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245.

Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115.

Hasan, K., Islam, M.S., Shams, A.T., & Gupta, H. (2018). Total Quality Management (TQM): Implementation in Primary Education System of Bangladesh. International Journal of Research in Industrial Engineering, 7(3), 370-380.

Houston, D. (2007). TQM and higher education: A critical systems perspective on fitness for purpose. Quality in Higher Education, 13(1), 3-17.

Kaname, O. (2003). Handbook for TQM and QCC Vol 1. In Handbook (Vol. 1). Kantardjieva, M. (2015). The Relationship between Total Quality Management (TQM) and Strategic Management. Journal of Economics, Business and Management, 3(5), 537-541.

Kim, G.-S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514.

Kiruthiga, K. (2016). Major factors affecting the execution of total quality management in the construction industry in India. Journal of Chemical and Pharmaceutical Sciences, 9(2), E135-E140.

Kumar, S., & Shanmuganathan, J. (2019). A structural relationship between TQM practices and organizational performance with reference to selected auto component manufacturing companies. International Journal of Management, 10(5).

Kumar, U., Kumar, V., de Grosbois, D., & Choisne, F. (2009). Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence, 20(6), 603-616.

Kuo, C. (2016). Effects of Total Quality Management Implementation and Supply Chain Management Capability on Customer Capital. The Journal of Global Business Management, 12(2), 47-60.

Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254.

Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133.

Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22.

Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia. TEM Journal, 5(3), 339-346.

Morath, C., & Doluschitz, R. (2009). Total Quality Management in the food industry - Current situation and potential in Germany. Applied Studies In Agribusiness And Commerce, 3(3-4), 83-87.

Musenze, I.A., & Thomas, M.S. (2020). Development and validation of a total quality management model for Uganda's local governments. Cogent Business and Management, 7(1), 1-22.

Neyestani, B., & Juanzon, J.B.P. (2016). Developing an Appropriate Performance Measurement Framework for Total Quality Management (TQM) in Construction and Other Industries. IRA-International Journal of Technology & Engineering (ISSN 2455-4480), 5(2), 32.

Ngambi, M.T., & Nkemkiafu, A.G. (2015). The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.

Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113.

Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.

Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.

Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. MDPI Sustainability (Switzerland), 11(11).

Prajogo, D.I., & Brown, A. (2004). The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study. Quality Management Journal, 11(4), 31-42.

Ramlawati, & Putra, A.H.P.K. (2018). Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction. International Review of Management and Marketing, 8(5), 60-69.

Rogers, R.E. (2013). Implementation of Total Quality Management A Comprehensive Training Program. 1996 by The Haworth Press, Inc. All rights reserved.

Sabet, E., Adams, E., & Yazdani, B. (2014). Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma. Total Quality Management and Business Excellence, 27(1-2), 215-225.

Sader, S., Husti, I., & Daróczi, M. (2017). Suggested Indicators To Measure the Impact of Industry 4.0 on Total Quality Management. International Scientific Journal: Industry 4.0, 2(6), 298-301.

Sadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Laboratory Management Information Systems: Current Requirements and Future Perspectives, 2014, 996-1027.

Sainis, G., Haritos, G., Kriemadis, T., & Fowler, M. (2017). The quality journey for Greek SMEs and their financial performance. Production and Manufacturing Research, 5(1), 306-327.

Santos, A.C. de S.G. dos, Carvalho, L.M., Souza, C.F. de, Reis, A. da C., & Freitag, A.E.B. (2019). Total Quality Management: the case of an electricity distribution company. Brazilian Journal of Operations & Production Management, 16(1), 53-65.

Sari, & Firdaus, A. (2018). The Impact of Total Quality Management Implementation on Small and Medium Manufacturing Companies. Esensi: Jurnal Bisnis Dan Manajemen, 8(1), 67-78.

Sila, I., & Walczak, S. (2017). Universal versus contextual effects on TQM: a triangulation study using neural networks. Production Planning and Control, 28(5), 367-386.

Sivalai, T., & Rojniruttikul, N. (2018). Determinants of the state railway of Thailand's (SRT) total quality management process: SEM analysis. Journal of International Studies, 11(2).

Small, E.P., Ayyash, L., & Hamouri, K. Al. (2017). Benchmarking Performance of TQM Principals in Electrical Subcontracting in Dubai: A Case Study. Procedia Engineering, 196(June), 622-629.

Sousa-Mendes, G.H. de, Gomes-Salgado, E., & Moro-Ferrari, B.E. (2016). Prioritization of TQM practices in Brazilian medical device SMEs using Analytical Hierarchy Process (AHP) Glauco. DYNA (Colombia), 83(197), 195-203.

Steiber, A., & Alänge, S. (2013). Do TQM principles need to change? Learning from a comparison to Google Inc. Total Quality Management and Business Excellence, 24(1-2), 48-61.

Suarez-Barraza, M.F., & Ablanedo-Rosas, J.H. (2014). Total quality management principles: Implementation experience from Mexican organisations. Total Quality Management and Business Excellence, 25(5-6), 546-560.

Sukardi, R.A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. EJournal Administrasi Bisnis, 4(3), 758-772.

Sukdeo, N., Pretorius, J.H., & Vermeulen, A. (2017). The role of Total Quality Management (TQM) practices on improving organisational performance in manufacturing and service organisations. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2017(OCT), 1133-1152.

Sutrisno, T.F.C.W. (2019). Relationship between Total Quality Management element, operational performance and organizational performance in food production SMEs. Jurnal Aplikasi Manajemen, 17(2), 285-294.

Sweis, R., Ismaeil, A., Obeidat, B., & Kanaan, R.K. (2019). Reviewing the Literature on Total Quality Management and Organizational Performance. Journal of Business & Management (COES&RJ-JBM), 7(3), 192-215.

Talib, F., & Rahman, Z. (2015). Identification and prioritization of barriers to total quality management implementation in service industry: An analytic hierarchy process approach. TQM Journal, 27(5), 591-615.

Tervonen, P., Pahkala, N., & Haapasalo, H. (2009). Development of TQM in steel manufacturers' production. Ibima Business Review, 1-3, 52-59.

Tesfaye, G., & Kitaw, D. (2017). A TQM and JIT Integrated Continuous Improvement Model for Organizational Success: An Innovative Framework. Journal of Optimization in Industrial Engineering, 22, 15-23.

Vukomanovic, M., Radujkovic, M., & Nahod, M.M. (2014). EFQM excellence model as the TQM model of the construction industry of southeastern Europe. Journal of Civil Engineering and Management, 20(1), 70-81.

Yang, C.O., & Tsai, M.C. (2014). Improving operations performance through TQM in the post-financial crisis era: An exploratory case study of a multinational IM firm in the Greater China region. Total Quality Management and Business Excellence, 25(5-6), 561-581.

Yeng, S.K., Jusoh, M.S., & Ishak, N.A. (2018). The impact of Total Quality Management (TQM) On competitive advantage: A conceptual mixed method study in the Malaysia Luxury hotel industries. Academy of Strategic Management Journal, 17(2), 1-9.

Zairi, M. (1991). Total Quality Management for Engineers. In Ccc (Vol. 1). Woodhead Publishing Limited.

Žitkienė, R., & Deksnys, M. (2018). Organizational agility conceptual model. Montenegrin Journal of Economics, 14(2), 115-129.

literature review on total quality management

How to Cite

literature review on total quality management

This work as of Vol. 11 Iss. 2 (2023) is licensed under a  Creative Commons Attribution-NonCommercial-ShareAlike- 4.0 International License  


International Journal of Production Management and Engineering

JCI 2021: 0.25 CiteScore2021: 0.6 SJR 2021: 0.14

Make a Submission

literature review on total quality management

Current Issue

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike- 4.0 International License 

Universitat Politècnica de València

e-ISSN: 2340-4876     ISSN: 2340-5317

EMAS upv

Preparing your download

(Please check your downloads folder shortly for your download)

If you have a problem obtaining your download, click here to go back to the article page. Or contact our support team who will be happy to help.

Please supply the following details:

literature review on total quality management

A problem was encountered, with your browser, whilst preparing your download.

Click here to go back to the article page. Or contact our support team who will be happy to help.

literature review on total quality management

Your Browser is out of date.

Click here to view the supported browsers. Or contact our support team who will be happy to help.



    literature review on total quality management

  2. (PDF) Project Management and Quality in Healthcare: A Systematic Literature Review

    literature review on total quality management

  3. (PDF) A systematic literature review of Total Quality Management (TQM) implementation in the

    literature review on total quality management

  4. (PDF) Total Quality Management (TQM) Practices Applied in Education Institutions: A Systematic

    literature review on total quality management

  5. Download Sample

    literature review on total quality management

  6. Impact of Total Quality Management on Innovation in Service Organizations: Literature review and

    literature review on total quality management


  1. What is Literature Review?

  2. Total Quality Management

  3. MGT510 Quiz # 02 || MGT510 quiz no.2 solution


  5. 26 Quality Academic Research

  6. RORO JONGGRANG DAN JIN 1 part 1 #shorts


  1. A literature review on total quality management (models, frameworks

    The conceptual papers deal with basic concepts related to TQM, either new concepts or revised interpretation of existing concepts. Descriptive

  2. A systematic literature review of Total Quality Management (TQM

    The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services

  3. a 30-year review of TQM literature

    This paper reviews Total Quality Management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their linkage

  4. Total Quality Management: Review of Related Literature

    The study begins with an in-depth literature review on the issues related to TQM, focusing on the impact of TQM implementation and its applicability in

  5. A systematic literature review of Total Quality Management (TQM

    The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services


    Total quality management (TQM) is a revolutionary approach to effective management. The research in TQM has emerged from practical needs of organizations


    research in TQM has emerged from practical needs of organizations embracing ... published TQM literature review, Flynn ( 1992) does not provide a holistic

  8. TQM and knowledge management: Literature review and proposed

    This research study seeks to come up with a conceptual framework that investigates the different dimensions of total quality management (TQM) and its

  9. Reviewing the Literature on Total Quality Management and

    This paper aims to review the literature of Total Quality Management (TQM) and organizational performance. Indeed, in any organization

  10. Total Quality Management Practices' Effects on ...

    This paper begins with a literature review that examines the current state of TQM, the relationship among TQM, quality performance and innovation performance.