how to make knowledge article public salesforce

Enter Knowledge Settings in the Quick Find box and select Knowledge Settings. Ensure Activate Validation Status Field is enabled. (It should already be selected.) Create a Validation Status Notice there are two different validation statuses already in the system—Validated and Not Validated.

Create Public Groups for Knowledge Help Home Products Contact Support My Cases Home Contact Support My Cases MFA Auto-Enablement for Salesforce Orgs Begins with the Spring '23 Release Read More Service Cloud Content Service Cloud What's Service? Service Setup Case Management

Create a Public Knowledge Base A comprehensive guide to creating a public knowledge base Format: Individual Session (Exclusive to Premier and Signature Success Plan customers) Time Commitment: 3-4 hours, spread over 3 weeks Get started with Public Knowledge Bases.

How to make Knowledge Articles Visible to Customers Service / Knowledge 1) Click the Setup Gear in the top right. Press Setup. Search for Object Manager in the quick find box. image 2) Search for the Knowledge object and click into it image 3) Go to Page Layouts and choose the Knowledge Author layout image

A Knowledge Base is simply a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers to solve their own queries, which leads to case deflection (and as a result, hiring less service agents, and increasing customer satisfaction).

1. Go to Setup> Develop > Sites 2. Clieck on the Site Label and then, naviagate to 'Public Access Settings' page 3. Then in the profile screen, navigate to the appropriate knowledge article type and enable 'Read' access 4. Also, allow read access for the custom fields (if you have added any and want to show to public users) 5. Save and Test.

Click Object Manager and select Knowledge. Click Page Layouts. Click Procedure - Reader. Scroll down to the Properties section. Hover over the Visible in Internal App field. Click the button. Click Save. Maria repeats this process for the Procedure - Author, FAQ - Reader, and FAQ - Author page layouts.

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Call Search.suggest (searchText, objectType, options) to return a list of Salesforce Knowledge articles whose titles match a user's search query string. To return suggestions, enable Salesforce Knowledge. See Salesforce Knowledge Implementation Guide for more information on setting up Salesforce Knowledge. This Visualforce page has an input ...

To Publish the knowledge article:- Click the *Knowledge tab [1] at the top and change the list view to Draft Articles [2]. Check the box next to all three article titles and then click Publish. Ensure Publish Now is selected. Click Publish. Log In to reply. Top Salesforce Analytics Cloud Consultants SALESFORCE INDUSTRY EXPERTISE

I have searched web and one way seems to be to setup a Community and then share articles by check marking which channel the article is shared (Internal, Partner, Customer, public knowledge). Looking for detailed steps on how this, or other options, are done; so any info would be much appreciated.

Step 1: Review your data before building a knowledge base Ensure you're focused on the right customer questions and pain points. Make sure to represent a diverse range of vantage points in your initial research, planning, and design process. Consult your customer service agents to understand the questions and issues they encounter the most.