training module on problem solving and decision making

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Problem solving and decision making.

Leadership is about taking control of situations that arise. They may be problems, threats or opportunities. Which is which?

Learn about the nature of problem-solving and patterns of thinking, assess your options, make rational choices and address potential threats.

Become a more decisive leader. With Guthrie-Jensen’s Problem Solving and Decision Making , you will:

• Face problems and make decisions with renewed confidence
• Reinforce your authority and credibility with proven problem solving and decision making techniques
• Analyze situations more comprehensively to arrive at the best solution
• Anticipate potential problems, assess risks, and weigh alternatives to come up with the best decisions
• Tackle problems more systematically and logically
• Harness support mechanisms that will give rise to better solutions and decisions
• Communicate decisions to team members to reinforce your power, authority and credibility
• Consistently implement and follow-through on decisions
• Overcome obstacles and resistance to “unpopular” decisions

Available as In-Person and Live Virtual Training

• Public Seminar  (check latest schedules now!)
• In-House/Customized Program for your organization (How does Guthrie-Jensen customize its programs?)

This program is for supervisors and managers who wish to improve their problem solving and decision making skills.

Testimonials

“I found this training very relevant and practical for the workplace and personal life. I highly recommend this training for others who wish for self development.” Chamroen Ouch – Asian Development Bank “If there is a definition of excellence it is this. Master trainers, outstanding management wizards and a learning experience that truly moves beyond learning to action. Truly enriching, and enlightening.” Sujatha Viswanathan – Sr. Social Officer, Asian Development Bank “Very useful and easy to relate methodologies for ‘Critical Thinking, Problem Solving and Decision Making’.” Francis Emmanuel – Sr. Financial Control Spec., Asian Development Bank “Of all seminars I’ve gone, this is the best seminar ever. The training was not just on theories but it is more on its application in real situations. I thank Guthrie-Jensen for such a great experience. I would surely put to practice what I’ve learned from you.” Don Ysmael Solijon – Process & Eng’g Services, Atlas Fertilizer Corporation “Spectacular approach. Very useful and practical lecture approach/methodology. Excellent facilitator.” Alex Carbilledo – Asst. Manager, Fujitsu Computer Products Corporation of the Philippines

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Problem Solving and Decision Making

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This section offers the user information on how to apply various decision-making techniques to reach the right choices for them and for their business.

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• The activity Identifying and Defining Problems is marked complete
• The activity Brainstorming and Solution Generation is marked complete
• The activity Data in Problem Solving is marked complete
• The activity Quantitative Research is marked complete
• The activity 8D Problem Solving is marked complete
• The activity Qualitative Research is marked complete
• The activity Data Collection is marked complete
• The activity Collaborative Problem Solving is marked complete
• The activity Plan-Do-Check-Act (PDCA) is marked complete
• The activity Decision Making Techniques is marked complete
• The activity Planning and Implementing Decisions is marked complete
• The activity Cost-Benefit Analyses is marked complete
• The activity Communicating Decisions to Stakeholders is marked complete
• The activity Monitoring and Reviewing Decisions is marked complete
• The activity Ethics in Decision Making is marked complete

Problem Solving & Decision Making

Make an enquiry.

• The two types of problem
• The problem-solving processes
• The importance of investigation, incubation and idea generation techniques
• Creative solutions
• Decision making

Participants will:

• Be able to identify types of problems
• Solve each type of problem
• Confidently make decisions

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“Ignite always go out of your way to understand your client’s needs and are adaptable with solutions in order to meet these needs. I trust your suggestions and value your expertise.”

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Decision Making and Problem Solving (MGMT8102)

Decision Making and Problem Solving

Description:.

This two-day course is designed for managers, supervisors, team leaders, members of any group, and individuals who engage in decision-making and problem solving processes. Learn how to make thorough, impactive decisions and resolve problems constructively using the strategies in this course.

This course is part of the  Master Certificate in Federal Financial Management .

Class Type:

This course is currently being offered in the following training modalities:

• Class Length:  This class is listed as a 2 day course.
• Contact our Business Development department for more information.

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• Advanced Diploma in Problem Solving Level 5

Problem Solving and Decision Making Course 

Looking for a flexible problem solving and decision making course you can take in your spare time?  Enrol online with Oxford Home Study Centre , for the chance to earn an accredited Level 5 Problem Solving Certificate .  This advanced problem solving and decision making training course is open to new and experienced candidates, with no prior knowledge or experience necessary.  Discover how creativity and innovation hold the key to effective problem-solving, along with how to approach even the most complex challenges with confidence.  Additional topics covered include individual and group techniques for creativity, techniques for developing critical thinking skills , how to make good decisions as a group and working with problem-solving tools.  All study aids and learning resources are included in the initial fee, along with on-demand support from your assigned tutor.  Sign up with Oxford Home Study Centre and start today, or call anytime for more information.

• Course Overview
• Course Syllabus
• Payment Options
• Endorsement
• Career Path

Why Study Problem Solving?

Contrary to popular belief, problem-solving is not about dealing with the consequences of an issue.  Instead, it is more about identifying, understanding and resolving issues before they become problematic.  In the business world, problem-solving and risk management go hand in hand.  They both call for creativity, innovation and critical thinking.  Likewise, they both follow a structured process and target similar objectives.  Individuals with adept problem solving skills hold enormous appeal in the eyes of employers.  Confident and capable decision-makers lie at the core of all successful businesses.  Becoming a skilled problem solver could make all the difference to your long-term outlook.  However ambitious your professional goals may be, this course could help you build the confidence you need to make them happen.

Oxford Home Study Centre specialises in flexible and affordable distance learning of the highest quality.  This popular Level 5 Problem Solving Certificate covers a series of essential topics over nine self-paced modules, as outlined below:

• Module 1 - Creative Problem Solving & Decision Making
• Module 2 - The Problem Solving Model
• Module 3 - Problem Solving Tools & Techniques
• Module 4 - Making Good Group Decisions
• Module 5 - Developing Critical Thinking Skills
• Module 6 - Understanding Creativity & Innovation
• Module 7 - Creativity & Innovation in Business
• Module 8 - Individual & Group Techniques for Creativity
• Module 9 - Encouraging Creativity in a Team

Paying in Instalments: £640(interest FREE Instalments)

Deposit: £160

No of Instalments: 12

Each Instalment: £40

Pay in Full: (£100 Discount) £540

Accredited by CPD Standard Office

Problem-solving skills are of universal value and relevance across a wide variety of professions.  The ability to come up with creative solutions to all types of challenges will support you at every stage throughout your career.  Examples of professions where problem-solving skills are essential include counsellor, teacher, care worker, social worker, police officer, accountant, HR manager, statistician, sales and marketing specialist, psychologist and many more besides. All with generous earnings potential and the assurance of long-term job security.

Who Should Take This Course?

Oxford Home Study Centre welcomes ambitious learners from all over the world, with an exclusive range of online courses for flexible distance learning .  Our accredited Level 5 Problem Solving Certificate could be the ideal course for the following applicants:

• Individuals with a relentless eye for detail and an inquisitive nature
• People with tenacious attitudes who thrive on being challenged
• Senior managers, executive decision-makers and business owners
• Anyone considering starting and running their own business
• Candidates who lack the confidence to make important decisions
• Jobseekers working on their CVs and employment prospects

This Level 5 Problem Solving Certificate is open for enrolment today, making now the perfect time to get started.  Sign up online, or contact our student support team anytime to learn more.

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Management refers predominantly to the delegation of duties and the control of things like business processes, projects, contracts, budgets and productivity.  Leadership is more about inspiring others to achieve their best and perform with greater efficiency, driving productivity through inspiration and by setting a positive example.

All businesses rely on talented management and leadership figures to enable them to achieve their goals.  By studying leadership and management, you will build a diverse and highly transferable set of skills that will enable you to achieve your career goals in almost any sector.  A career in leadership and management can also pave the way for business ownership.

Our Level 3 Certificate covers leadership and management at an intermediate level, whereas our Level 5 Diploma is a more advanced course for ambitious candidates. The higher the level of the course, the more extensively the topic is covered and the more weight the subsequent award carries on your CV.

Each module concludes with an online assessment, in order to assess candidates’ understanding of the course materials. You will be asked to provide answers for a series of questions, which you will submit to your assigned tutor for moderation. All assignments are subsequently returned with constructive feedback for the learner’s benefit.

Choosing the right level leadership and management course means considering your long-term objectives.  If you are looking to pursue a successful long-term career in management and leadership , we recommend a high-level diploma course. If simply looking to explore the basics of management and leadership , a lower-level certificate may be sufficient

If you would like to learn more about our leadership and management courses before enrolling, contact a member of our admissions team anytime.  You will also find full course descriptions for all of our online leadership and management programmes on our website.  Call or e-mail one of our representatives anytime to learn more.

Yes - our free courses are 100% free to enrol on and come complete with all materials needed to complete the course.  There are no additional costs incurred whatsoever and you will receive a digital certificate of completion by e-mail, upon successfully completing your course.

The enrolment process takes place online and can be completed within a matter of minutes.  Simply provide us with details of the course you wish to enrol on, your contact information and your preferred payment method.  You will then receive your unique login credentials to access our online learning platform and download the materials for your course.

You will be provided with a digital certificate of completion by e-mail free of charge, after completing your course.  If you wish to claim an endorsed certificate or diploma, you can do so at an additional cost.  However, claiming an endorsed certificate or diploma is purely optional - please contact our customer support team for current pricing information.

Our head office is located in United Kingdom , but our online courses are available worldwide.  All of our online training programs take place 100% remotely, with no classroom time or in-person meetings. We can be contacted anytime by telephone or email, and our full postal address can be found on the ‘Contact Us’ page on our website.

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The course was awesome and I enjoyed each and every aspect of the course. I would love to study here again.

someone told me about the quality of education and course material at Oxford Home Study College, and when i registered with OHSC this came true that these people are the best out there....

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Community participation in problem-solving and decision-making: training module.

The first module in this three-part trainer's guidelines sets out the basic framework for problem-solving and decision-making, including a number of short, reflective tasks for the user. The second module focuses on leadership, and introduces some role-plays to give practice in the techniques of facilitating group problem-solving activities. The third module concentrates on the conflicts that are bound to occur in coping with the problems of human settlements projects, and contains sustained and elaborate simulation exercises.

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Decision Making & Problem Solving Training

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

Phoenix TS’ Decision Making and Problem-Solving Training course helps participants make the best decisions within the federal workplace through the problem-solving process. Interactive lessons will teach participants to plan, frame, and research decisions. At the end of this course, participants will gain problem-solving skills that will enable them to make proper decisions and formulate the most effective strategies to combat the root issues. 

This training teaches students how to:

• Define decisions
• Apply appropriate decision frames
• Avoid overconfidence
• Deal with uncertainty
• Develop numerous high-quality options
• Evaluate and select a final option
• Review and learn from experience
• Identify optimal decision outcomes
• Identify and manage linked decisions
• Show only nights and weekends
• Show only online

10/25/23 - 10/25/23 (1 days)

8:30AM - 4:30PM

Not seeing a good fit?

Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.

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Course Objectives

• Applying problem solving steps and tools
• Analyze information to clearly describe problems
• Identify appropriated solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create a plan for implementing, evaluating, and following up on decisions
• Avoid common decision-making mistakes

Course Outline

Module 1: overview, module 2: definitions.

• Defining Problem Solving and Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

Module 3: Making Decisions

• What it Means
• Types of Decisions
• Facts vs. Information
• Decision-Making Traps

Module 4: Getting Real

Module 5: the problem-solving model.

• Model Overview
• Real Problems
• Phase Three

Module 6: Case Study

Module 7: the problem-solving toolkit.

• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming and Brainwriting

Module 8: Aspirinia

• Decision Information
• Individual Action Steps

Module 9: Swotting Up

• SWOT Analysis
• Individual Analysis

Module 10: Making Good Group Decisions

• Working Toward the Decision
• Avoiding Fatal Mistakes

Module 11: Analyzing and Selecting Solutions

• Selecting Criteria
• Creating a Cost-Benefit Analysis

Module 12: Planning and Organizing

• Introduction
• Follow-up Analysis
• Adapt, Close, and Celebrate

Module 13: Overview of Emotional Intelligence

Module 14: history of emotional intelligence, module 15: emotional intelligence defined.

• Definitions and Thoughts

Module 16: EI Blueprint

Module 17: optimism.

• What is Optimism?
• ABCs of Optimism
• Pessimism vs. Optimism
• Adversities

Module 18: Validating Emotions in Others

Module 19: understanding emotions.

• The Seven Human Emotions
• Positives and Negatives
• The Emotional Map

Module 20: Setting Your Personal Vision

• Defining Your Principles
• Understanding Your Values
• Considering Your Strengths and Talents
• What’s Standing in Your Way?
• Think in Terms of Relationships
• Creating Your Vision Statement

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Problem Solving and Decision Making Training Course

• Learning Outcomes
• Course Outline
• For your Team

In the workplace, you’ll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.

The PD Training Problems Solving and Decision Making Training Course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving.

This highly valuable and effective training course is now available Australia wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Parramatta, Canberra and Parramatta.

Please click on the Public Class tab below to view our Problems Solving and Decision Making Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

• Apply problem-solving steps and tools
• Analyse information to clearly describe problems
• Identify appropriate solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create plans for implementing, evaluating, and following up
• Avoid common decision-making mistakes
• Make correct and timely decisions
• Use problem-solving model and toolkit
• Use SWOT Analysis
• Make good group decisions

Problem Solving and Decision Making Training Reviews:

Derrick (trainer) was awesome, informative, witty, sharp and articulate. I would definitely attend another seminar that Derrick is presenting at.

Fantastic knowledge and enthusiasm. Had a really good day, was fun, informative and useful both for my professional and personal lives.

Download Course Outline (PDF)

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this Decision Making Training Course, participants receive training in applying problem solving techniques to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes and more.

Having a process to work through can take the anxiety out of problem-solving and make decision-making easier. By using best practice techniques you can learn to be more effective when problems arise and be more efficient when solving those issues.

Course Outline for Problem Solving and Decision Making Training

In-house training - we’ll focus on what matters most to you and tailor to your context, face-to-face, live online, or hybrid class tailored to your needs.

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% overall trainer rating, 88% delivery was adapted to me personally, 75% i would recommend this course to someone else, face to face options with everyone in the same room.

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Zoe Talent Solutions

Creative problem solving and decision making training.

Course Overview

• Course Outline

Book Classes Now

Are you struggling to take prompt decisions? Do you get bogged down whenever you face an issue at workplace or personal life? Do you get stressed or nervous attack?  Do you regret that some of your past decisions were wrong?

Do you find that your colleagues end up making mistakes at work which could have avoided? Do you struggle convincing your ideas / decisions to others?

Wait, What if we tell you that all these are just symptoms of a problem that can be easily solved? Well,  the problem is that you are yet to understand the best practices, theories and the scientific methods for “Creative problem solving and decision making”. By learning this course, you will realise your potentials in faster and effective decision making – both individual and organisational.

Also Explore Other Courses

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Supervisory Management Skills Training Course

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Through this Creative Problem Solving and Decision Making Training Course offered by Zoe Talent Solutions, you will learn how to develop new ways to solving problems.  This program will help you to create a renewed and an unconventional perception towards your day to day tasks and work.

You will learn scientific and proven methods which are being used by thousands of successful organisations and management practitioners/ leaders in becoming better decision makers. This course not just gives the methods but also helps you in practicing the same and evolve as a creative problem solver.

Course Object ives  

Upon completing this creative problem solving and decision making course, you will be able to:

• Learn and apply appropriate problem solving and decision making processes and methods
• Identify common challenges / biases to effective problem solving and decision making
• Assess conceptual blocks and significant situational challenges which lead to bad decisions
• Apply these learnings to enhance leadership development and organizational performance
• Learn different types of thinking – Critical thinking / Divergent thinking / Convergent thinking and use it for effective problem solving

Training Methodology  

We at Zoe Talent Solutions offer to customize our training course to suit the requirements based on your professional background. Our trainers will ensure that the training is in line with your organisational and work objectives. The course will be interactive and participation is highly encouraged.

You will have group discussions, group activities, case studies, and other methods of course facilitation. Participants across different organisations will share their best practices during the training program. Zoe Talent Solutions’ courses follow the Do–Review–Learn–Apply Model of training.

Organisat ion Benefit

Organisations employees taking up this Creative Problem Solving and Decision Making Training course will benefit in the following ways:

• Tap the employee potential in making better and faster decisions
• Eliminate unconscious biases that could hamper organisational values
• Obtain creative ideas  that help in organisational development
• Increased productivity due to faster problem solving
• Solving the core issues / root issues than superficial fixes
• Develop a mind-set of continuous learning and development and looking at problems as a chance for intellectual stimulation.
• Employees with creative problem solving skills look at problems as opportunities
• Better Team building and morale due to effective problem solving

Personal Benefits

Individuals attending the Creative problem solving program will have the below advantages:

• Knowledge of creative problem solving methods helps in better interpersonal relations
• Ability to handle workplace stresses / issues more creatively/ objectively
• Develop better analytical skills in problem-solving
• Have better leadership capabilities by tapping the potentials of team member
• Learn faster decision making which is a key for future success
• Grow up in career ladder with better decision making skills – an important skillset for leadership
• Creative Problem Solving differentiates a good boss / bad boss
• Learn how to apply these techniques in personal / organisational problems

Who Should At t end

Individuals at all levels looking to become more efficient, confident, and productive in the corporate world and in their personal lives must attend this program.

Business intellectuals, policymakers, trend-setters, organisers, top management, managers, supervisors, project managers and executives would require these practical sessions to improve their problem solving skills.  This program is a must attend for those aspiring for any leadership role.

Course Out line

This training program will cover the following modules which are essential in understanding the key skills of Creative Problem Solving and Decision Making:

Training Modules  

Module 1  – Why is Creative Problem Solving needed?

• Changing Business Contexts – The VUCA world
•  Creative Problem Solving + Faster Decisions = Better Profits
• Examples of Ideas that disrupted the world
• Is Creative problem solving a Skill?
• Role of a Manager / Leader in Problem Solving

Module 2 – What is a Problem ?  

• Defining “The Problem”
• Are all “problems” really a “problem”?
• Is the problem a cause or symptom ?
• Defining “Decision Making”
• Are all “Decisions” really a “decision?”
• Do we “ need “to solve problem?
• Is your decision congruent to the personal / organisational values / ethics?

Module 3 – Block Busting Problems (James Adams)  

• The Perceptual Block
• The Emotional Block
• Cultural & Environmental Blocks
• Intellectual and Expressive Blocks
• Stereotyping and Unconscious Biases
• Blockbusting solutions

Module 4 : Creative Problem solving and Decision Making – The Process  

• Kepner Tregoe Rational Process
• Situation Appraisal
• Problem Analysis
• Decision Analysis
• Potential Problem / Opportunity Analysis

Module 5: Critical Thinking  

• Thinking Fast and slow – Eliminating Unconscious Bias (Daniel Kanhemann’s Book review)
• The 8 Elements of The Critical Thinking Process (Reflection, Analysis, Acquisition of information, Creativity, Structuring arguments, Decision making, Commitment, Debate.
• 6 Stages of Development in Critical thinking (Linda Paul & Richard Elder Model)
• The Unreflective Thinker
• The Challenged Thinker
• The Beginning Thinker
• The Practicing Thinker
• The Advanced Thinker
• The Accomplished Thinker

Module 6 : Convergent & Divergent Thinking  

• Characteristics of  Convergent and Divergent thinking
• Steps in Convergent Thinking
• Steps in Divergent thinking
• Examples and practice sessions in Convergent and Divergent Thinking
• Using Convergent and Divergent thinking in conjunction

Module 7 : Techniques for Problem Solving  

• The Five Why Technique
• Fish Bone Diagram Method
• Brainstorming
• Quality Circles
• The Root Cause Analysis
• Pareto Technique
• Six Thinking Hats

Module 8 – Implementing the Decisions  

• Action Plan & Preparing the details
• Ethical & Social Concerns
• Ownership of decisions
• Personal Decision Making
• Organisational Decision Making
• Democratic Decision Making
• Challenges in Decision Making

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Problem Solving & Decision Making Training Course

To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques., 2-day workshop, problem solving & decision making training course.

This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.

This Problem Solving & Decision Making Training Course usually will be conducted in Kuala Lumpur, Malaysia

Terminal Objective

• To apply strategic thinking techniques in order to come up with new ideas and approaches in addressing problems and issues faced at work by senior managers
• To encourage creativity and innovation, and apply ideas by providing practical problem solving training by introducing creative thinking models and strategies to review existing perspective and considering alternative methods.

Key course outcomes

• Define the term problem solving and decision making
• Recognize the requirements for problem solving
• Identify key elements involved in “creative” thinking cycle
• List key mental blocks that inhibit problem solving
• Practice decision making through a series of exercises
• Develop basic skills in Decision Making
• Recognize importance of using Strategic thinking when resolving problems
• List key expectations associated with decision making  

PROBLEM SOLVING & DECISION MAKING COURSE SYLLABUS & OUTLINE

• Meaning of a “problem”
• Categorizing problems
• Problem solving
• Reactive and proactive approach to problem solving
• What is an affinity diagram
• When to use affinity diagrams
• Creating affinity diagrams
• Brainstorming
• Using histograms
• What is an interrelationship diagram
• When to use interrelationship diagrams
• Creating inter relationship diagrams
• Cause and effect diagrams
• Scatter diagrams 
• What is a tree diagram
• When to use tree diagrams
• How to use tree diagrams
• What is a prioritization matrix
• When to use prioritization matrix
• How to use prioritization matrix
• Criteria for prioritization chart
• Pareto charts
• What is a matrix diagram
• When to use matrix diagrams
• How to use matrix diagrams
• Matrix diagram symbols
• What is differential diagnostics
• When to use differential diagnostics
• Usefulness of differential diagnostics
• Example of problem solving using differential diagnostics
• Types of people based problems
• Profiling people elemental preference
• Mindset and attitudes
• Extending the circle of influence
• Stages in dealing with people problems

FAQ & FURTHER INFORMATION

Based on this model, we propose that this course be structured along similar lines. It is proposed that it is undertaken in stages. These stages will include awareness stage, appreciation stage and application stage

• Pre and Post test
• Interrelationship diagram
• Mental blocks template
• Strategic thinking techniques template
• Affinity diagram
• Tree Diagrams
• Matrix diagram
• Case study - problem solving

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Module Name: Creative Problem Solving & Decision Making

Module Duration: Three days or according to needs

“The significant problems we face cannot be solved at the same level of thinking we were at when we created them” – Albert Einstein

Module Purpose:

‘Problem solving’ is the art of finding ways to get to where you want to be. The ‘problem’, therefore, is the gap between the present situation and a more desirable one. Problem solving includes the exploiting of opportunities and the creation of opportunities, as well as the more everyday sense of dealing with an unsatisfactory situation.

This programme will equip delegates with the latest problem solving tools and techniques so that they can overcome the operational problems they face on a day to day basis.

This course is designed to help you tighten up in many areas of your own problem solving. The action steps in this course are simple and practical – yet the cumulative effect can be radical.

This course offers a unique interactive and hands-on learning experience that provides easy comprehension of problem solving and decision making issues for all staff and executives. It also promotes team spirit and reinvigorates participants’ individual contribution to your company.

Module Benefits:

A highly qualified facilitator ensures that all learning content is communicated by using proven methods. The training program will meet the learning needs because of the interaction and group participation that will be required from each participant. As we work in a relaxed and non-threatening manner, each participant can adjust and warm to the learning atmosphere in their own way. We will encourage natural learning methods where their work situations will be brought into the training wherever possible with role-plays, references to their own experiences, and of course the trainers experience.

Who should attend?

Employees of any discipline, whose organizational role requires them to problem solve on their own or with team members. Increasingly more is expected of us at work and solving problems is integral to our success. Decision Analysis is a technique to assist you, or a group, to determine the choice of an action to take, taking account of e.g. the objectives, what alternatives there are and what risks are involved

Through this course, you will develop a framework and understanding of tools and methods available, that are needed to achieve improved problem solving and decision making. You can apply these methods to your daily routines and schedules.

General Learning Objectives:

By the end of the module, you will:

• Be able to describe and analyze problems
• Distinguish between rational and intuitive approaches to problem solving and decision making
• Identify the cause or causes of problems
• Generate a range of possible solutions and select
• Implement your chosen solutions and evaluate effectiveness
• Adopt a systematic and thoughtful approach to making difficult decisions
• Understand what makes good and bad decisions
• Develop and evaluate decision options
• Implement decisions and evaluate outcomes

“It’s not that I’m so smart, it’s just that I stay with problems longer” – Albert Einstein

Content (according to needs):

• Six stages of problem solving – The Process
• Establishing Your Approach To Problems
• Applying Perception and Judgement To The Problem Solving Process
• Techniques in problem solving process
• Defining problems and causes
• Brainstorming
• Pareto Analysis
• Cause And Effect Analysis
• Force Field Analysis
• Finding a solution
• Solution Effect Analysis
• Cost Benefit Analysis
• Pre-empting and diagnosing problems
• Ideas’ generation
• Decision Analysis
• Alternative solutions and making a decision
• Considering the Consequences of Decision Alternatives
• Being More Decisive
• Overcoming Procrastination
• Increasing Your Willingness to Take Calculated Risks
• Implementing a solution
• The use of ‘Creativity & Innovation’
• Issues, objectives and constraints in making decisions
• Finding the right option
• Choosing Solutions That Work
• Reconsidering Decisions on the Basis of New Information

Successful leaders have the courage to take action while others hesitate

If you have any questions please contact us

Coles International Training & Development Consultancy Australia

Phone: Australia: +61 (0) 4341 52545 M and +61 7 317 25865 H Singapore: +65 9056 7218

E-mail: [email protected]

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Creative problem solving and decision making training in cairns.

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

When and where

Date and time.

June 15 · 9am - December 7 · 5pm AEST

For venue details reach us at: [email protected] + 61(0) 2 80155605 Cairns, QLD 4868 Australia

Refund Policy

About this event.

Certificate: Course Completion Certificate Language: English

Duration: 2 Days Credits: 16

Course Delivery: Classroom/ Virtual/On-site

Course Overview:

This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned, they will also apply the learning and their problem solving skills on an interesting case study that will take them back to the days of Ancient Egypt and building the great pyramids.

Target Audience:

Employees at all levels.

Learning Objectives:

After completing this course, delegates will be able to:

Apply a four step process to systematically solve problems and decide on appropriate solutions.

Use methods and tools (systematic process and fishbone diagramming) to discover the underlying cause of a problem.

Use brainstorming, and several other creative thinking techniques to generate possible solutions to the problem.

Identify the best choice from various options.

Use the following decision making techniques: Pro/Con, Force Field Analysis, Decision Matrix, Feasibility/Capability Analysis, and Cost/Benefit Analysis.

Create an Action Plan to implement the appropriate solution

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Module One: Define the problem:

Find out your problem solving style (Self-assessment).

Systematic Problem Definition (6 Basic Questions).

Systematic Problem Definition (Grid).

Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams.

Module Two: Find Creative Solutions using creativity tools:

Brainstorming.

Reverse Brainstorming.

Mind Mapping.

Module Three: Evaluate and Select solution:

Pro’s and Con’s.

Force field analysis.

Decision Matrix.

Cost/Benefit Analysis.

Feasibility/Capability Analysis.

Module Four: Implement solution and create an action plan:

Create an action plan.

Break solution into action steps.

Prioritize actions and assign roles.

Follow-up at milestones.

Certification:

Once after the training you receive course completion certificate from Academy for Pros

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at [email protected] for dates and details of Instructor Led Live Virtual Sessions.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at [email protected] for more details about on-site or corporate training.

Groups of 3 people 10% Discount

Groups of 5 people 15% Discount

Groups of 10 people 20% Discount

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