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Team-Building Strategies: Building a Winning Team for Your Organization

Discover how to build a winning team and boost your business negotiation results in this free special report, Team Building Strategies for Your Organization, from Harvard Law School.
Top Ten Posts About Conflict Resolution
Effective negotiating skills and negotiation tactics for use in conflict resolution.
By PON Staff — on April 3rd, 2023 / Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s interests). There are a number of powerful strategies for conflict resolution , as you’ll see in our list below of ten popular posts about conflict resolution:
1. How to Overcome Cultural Barriers
Understanding cultural norms, while avoiding stereotyping, is a key negotiation skill needed by all international negotiators. Negotiation research reveals that dealmaking across cultures tends to result in worse negotiated agreements than those where negotiators share a common cultural background. Here are some negotiating skills and negotiation techniques you can use to help you avoid cognitive biases at the bargaining table and maximize your value creation opportunities with international counterparts. Read more.
2. These Examples Illustrate the Importance of Negotiation in Business
Here are some of the most newsworthy business and commercial disputes of 2013 – This was a year that saw many hardball tactics backfire, costly legal battles were waged, and many negotiated agreements were ripped to shreds. Apple versus Samsung. Robin Thicke versus Marvin Gaye. The end of the NHL lockout. 2013 was a year that was filled with negotiation case studies and here are the Program on Negotiation’s top 10 examples that illustrate the importance of negotiation in business. Read more.

Claim your FREE copy: The New Conflict Management
In our FREE special report from the Program on Negotiation at Harvard Law School - The New Conflict Management: Effective Conflict Resolution Strategies to Avoid Litigation – renowned negotiation experts uncover unconventional approaches to conflict management that can turn adversaries into partners.
3. MESO, Negotiation, and Dealing with Difficult People: Make Multiple Equivalent Simultaneous Offers to Create Value in Dealmaking
Learn how multiple equivalent simultaneous offers ( MESO s) in negotiation offer business negotiators and conflict management professionals multiple avenues for value creation and dispute resolution at the bargaining table. Not only are MESOs effective negotiation strategies, but they can also help resolve seemingly intractable disputes by helping one side or the other reach the zone of possible agreement (ZOPA). Read more.
4. Family Conflict Resolution Lessons from the Home
One of the most common forms of conflict many of us will face is the inevitable dispute with a family member or loved one. What negotiation techniques are best applied to disputes within the family? Drawing on Bruce Feiler’s Lessons in Domestic Diplomacy, this article offers negotiation skills tips for people seeking to resolve conflict inside the home. Read more.
5. Negotiating with Your Children
While the negotiation strategies you employ to resolve conflicts with your spouse, brother, or uncle may work wonders in those situations, are they also applicable to resolving conflicts with children? In this article drawn from negotiation research, Scott Brown’s book How to Negotiate with Kids…Even When You Think You Shouldn’t offers practical negotiation advice for parents dealing with difficult situations with children. Read more.
6. Dispute Resolution Through Joint Fact-Finding
Cooperation in joint fact-finding expeditions can help disputants reach agreement by forcing them to look outside one another’s own limited expertise or experience and rely on that of a neutral third party. Lawrence Susskind’s The Consensus Building Handbook describes joint fact-finding as a multi-step collaborative process designed to help disputants reach a negotiated agreement. Read more.
7. Negotiating the Good Friday Agreement
U.S. Senator George Mitchell’s role in the Good Friday Agreement was pivotal in helping each side reach a negotiated agreement in one of the world’s longest running conflicts. In his interview with Program on Negotiation Managing Director Susan Hackley, George Mitchell describes the negotiating skills and negotiation techniques he employed, namely the “Mitchell Principles,” commitments to open communication, non-violence, and democracy, to bring each side to a negotiated agreement. Read more.
8. Negotiation Games for Conflict Resolution
This article examines the risks disputants take in escalating their conflict to the legal system, – namely, that pure chance, rather than the merits of the case, could decide the outcome of the conflict. Engaging negotiation game resources are also available. Read more.
9. Maintaining Your Power in Conflict Resolution
Here are four negotiation tips for maintaining power and status in negotiation scenarios. While power and prestige may be important factors for the individual negotiator, they may not be important to the negotiation at hand; conversely, high levels of differing status among negotiators may make viable negotiated agreements difficult and value creating agreements impossible. Read more.
10. The Role of Urban Planners in Negotiations: Case Study of Israeli-Palestinian Negotiations
In an event held at the Harvard Law School campus, urban planner Karen Lee Bar-Sinai discussed the role of urban development in peace negotiations between Israelis and Palestinians. Bar-Sinai noted in her discussion that political boundaries and cultural boundaries between peoples often manifest themselves in the form of physical boundaries. Read more.
What did you takeaway from these examples of conflict resolution? Share your opinions in the comments.
Related Conflict Resolution Article: Integrative Negotiation Examples and Noncompete Agreements: Negotiating Skills and Negotiation Techniques for Conflict Resolution
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Preparing for negotiation.
Understanding how to arrange the meeting space is a key aspect of preparing for negotiation. In this video, Professor Guhan Subramanian discusses a real world example of how seating arrangements can influence a negotiator’s success. This discussion was held at the 3 day executive education workshop for senior executives at the Program on Negotiation at Harvard Law School.
Guhan Subramanian is the Professor of Law and Business at the Harvard Law School and Professor of Business Law at the Harvard Business School.
Articles & Insights

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- Managing Cultural Differences in Negotiation
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- How to Ask for a Salary Increase
- New Simulation: International Business Acquisition Negotiated Online
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- New Great Negotiator Case and Video: Christiana Figueres, former UNFCCC Executive Secretary
- Check Out the International Investor-State Arbitration Video Course
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PON Publications
- Negotiation Data Repository (NDR)
- Decision Leadership: Empowering Others to Make Better Choices
- 2022 PON Great Negotiator Award Honoring Christiana Figueres
- Getting to Yes in Challenging Times
- Managing the Negotiation Within: The Internal Family Systems Model
- Mediation: Negotiation by Other Moves with Alain Lempereur
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- Case study discussion
Case study discussion - Essay Example

- Subject: Education
- Type: Essay
- Level: Ph.D.
- Pages: 1 (250 words)
- Downloads: 3
- Author: connellyangelit
Extract of sample "Case study discussion"
Case Study on Brian The school district cannot expel Brian. The main reason for this point is that Brian has not been ed to an Individualized education Program (IEP). The character of Brian both at home and at school illustrates a student who is high tempered and thus has adequate levels of emotional instability. The continuous low academic performance is also a sign emotional instability, and thus the student requires a special learning environment. The act of writing threatening letters to teachers and students and also engaging in violent activities like starting fire at home, further illustrates high temper and emotional instability.
Thus, the school district must give Brian another opportunity of being in school, through the specialized and individualized education programs (Geary, 2008). The individualized and special education program for Brian must also involve counseling elements. It is clear that Brian had a difficult childhood; therefore, the counselor must aim at providing psychosocial support to the student. This support will enable Brian improve has attitudes towards education and related social life. To minimize frustration, the individualized and specialized program should aim at improving the academic competencies of Brian.
The special education teacher should provide appropriate learning environment and resources, so that Brian gets adequate motivation to improve academic grades. The violent and threatening actions of Brian are a direct result of emotional instability, frustration and a difficult childhood. Thus he does not qualify for suspension (Geary, 2008). The School district and the school administrators must work towards adopting a special and individualized program, for the benefit of disturbed or disabled students like Brian.
ReferencesSusan, Geary. (2008). Discipline of Students with Disabilities. Bricker & Eckler LLP. www.bricker.com
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5 Guest Blogging Examples And Case Studies
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We have already written several posts on how to pursue guest blogging – or how not to do it . But so far we have not given so much „proof“ of the value of guest blogging.
Here are 5 guest blogging examples and case studies for you to learn from. They show the variety of benefits you can get from guest posting – and there is much more to guest blogging than link building and search engine optimization. The examples will give you some tips and tactics on what to keep in mind to get some major benefits in return for all your invested time and effort – and it is not all about getting organic traffic.
1. Buffer – Take your Business From Zero to 100k Customers
When the social media scheduling app Buffer was new to the market, Leo Widrich the co-founder wrote approximately 150 guest posts. And managed to grow the customer base for Buffer from zero to 100k customers within 9 months. Leo went the classical way. He started posting on smaller blogs that did not drive a ton of traffic to their website.
Before you read on - we have various resources that show you exactly how to use social networks to gain massive traffic and leads. For instance, check out the following:
But with more experience and growing success, the blogs he posted on got bigger, and as his name got more famous, it got easier for him to get guest posts accepted.
Buffer focused more on signups for their app than on traffic. But nevertheless the traffic certainly also grew which was to a large part due to the guest blogging efforts and the inbound links they acquired with each post:

Image Source: Cognitive SEO
Leo Widrich gives some great tips on how to learn to write great posts and get more successful with guest blogging in this interview with Eric Siu .
2. Danny Iny – The Freddy Krueger Of Blogging
When Danny Iny started his marketing business „Firepole Marketing“ (he rebranded his company to Mirasee in 2016) he was not a famous blogger or marketer. Their traffic was nothing to get excited about at 30 visits per day. He was in debt from a former venture, and he simply had to make this work fast.
And he turned to posting on other blogs that already had an audience.
Danny was lucky, he landed his first guest post on Copyblogger .

Hey, before you read on - we have in various FREE in-depth guides on similar topics that you can download. For this post, check out:
Landing a first guest post on a huge blog like Copyblogger is not open for everyone – if you do not know someone at an authoritative blog to open the door for you, it is often easier to start guest blogging on smaller blogs and work your way up. Once you have some references, it gets easier to get your guest post published – even on larger blogs.
For Danny Iny, his post on Copyblogger was just the first step on a journey to fame. He wrote 80 guest posts in a couple of months. His traffic grew – but what is even more, he managed to grow his email list in a fairly short time – enabling him to build his own audience and community that is the foundation of his online business success up to this day.

Image Source: Mirasee Blog
3. Gregory Ciotti – Growing Email Subscribers for The HelpScout Blog
Gregory Ciotti is a marketing strategist for HelpScout , a startup that provides email support software for small businesses. He used guest blogging to grow the HelpScout email list to over 36k subscribers in only 14 months.

Image Source: Gregory Ciotti
He shares the key aspects he concentrates on that helped him turn his guest posting efforts into a huge success:

- Don’t just guest post: Pick the right topics for your copywriting
- Don’t give away all the best topics: Re-purpose topics that you successfully ran on your own blog
- Try to focus on creating evergreen content: Lifetime of a post decides on the impact
4. John Jantsch – Marketing A Book Via Guest Posting
The success of a new book often strongly depends on whether you are able to give your book sales an initial push. There are multiple ways to achieve this initial push.
Some authors use their own email list and a limited period of time where they offer the book for free in exchange for a review on Amazon to get their new book into the Amazon Bestseller lists.
This gets even more effective when you combine it with guest blogging as John Jantsch did when he released his book „ Duct Tape Selling — Think Like a Marketer, Sell Like a Superstar . “

Image Source: Copyblogger
John Jantsch wrote 7 guest posts – not an overly large amount of posts. Using his connections, he managed to get the book on some of the major marketing blogs like Copyblogger, Brian Solis, Convince and Convert and others. In most cases, he simply mentioned the book in his author bio. Getting your book (or product) mentioned on another person’s blog also helps to grow your credibility.

5. Silvio Porcellana – Guest Blogging for SEO
A while ago Google declared war on guest blogging for SEO. So, the interesting question is if guest blogging for SEO still works.
An answer gives this example of guest blogging. Silvio is founder and CEO of Mob.is.it . And he used guest blogging to boost traffic from search engines to his site by 20% due to improved search engine rankings.
He published 44 guest blog posts in 5 months. And here is what happened:
While the direct traffic from the guest posts strongly depended on the hosting blog and did not last, the search traffic increased by 20%.
Apart from the search traffic other numbers also improved that will most likely have more of a long-term impact:

- There is a steady increase in referring domains
- The Ahrefs rank shows a steady increase

Guest blogging is by far not dead for SEO – if you write quality guest posts on quality blogs this technique is still a white hat link building strategy that will tremendously improve your search engine results.
Note: Keep in mind to vary your anchor text for the links back to your website. Especially when you are using the same author bio multiple times, it is easy to use the same backlink multiple times. Keep in mind that you are looking for a natural link profile.
Learn from these guest blogging examples
Guest blogging is powerful, and guest blogging is open to everyone who is willing to invest the time and effort. But there is also a lot that can go wrong. The wrong topics on the wrong blog can be utterly wasted. Relevancy is key to making a guest post count.
Optimization of every post should be a must. Neglecting to optimize the posts and everything around it as for instance the author’s bio, the call to action – and the page you direct your readers – can result in total frustration.

Not every niche is the same when it comes to guest blogging.
In some areas, it is still fairly easy to land a guest posting opportunity. In some niches, it gets harder by the day to find blogs willing to cooperate with writers they do not know. This is mainly due to spammy SEO tactics from shady “SEO experts.”
Your best option to get your post published on a quality blog is to provide outstanding content about a topic that fits the blog but is still not covered multiple times before.
If you want to use guest blogging as a marketing strategy, spend some time on research and get everything right that you can influence. Your results will surely pay you back for the effort put into your guest blogging strategy and you will see many more benefits for your online marketing than increasing traffic from organic search.
We have used guest blogging to build two businesses.
We published guest posts on major marketing blogs like Social Media Examiner, Jeff Bullas’ Blog and Hubspot.
We have used guest blogging to multiply our social media followers, get more signups, grow our search traffic and build our brand reputation.
And we have created an ebook to pass on our knowledge.
If you want to get the best results from your guest blogging efforts, check out our ebook “ Write. Publish. Grow. The Ultimate Guide to Guest Blogging !”

Susanna Gebauer
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MBA Case Studies - Solved Examples

Need of MBA Case Studies
Case i: chemco case.
- ChemCo is a quality leader in the U.K. car batteries market.
- Customer battery purchases in the automobile market are highly seasonal.
- The fork-lift business was added to utilize idle capacity during periods of inactivity.
- This is a low-growth industry (1% annual growth over the last two years)
- Large customers are sophisticated and buy based on price and quality. Smaller customers buy solely on price.
- There is a Spanish competitor in the market who offers low priced batteries of inferior quality.

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- High quality product, but low end customers care more about price than quality
- Mismanaged product diversification in a price sensitive market
- Alternative 1: Establish an Off-Brand for the fork-lift business
- Alternative 2: Educate the customer market about product quality
- Alternative 3: Exit the fork-lift battery business
- Establishing the firm's quality image
- Increase in market share
- Increase in sales
- Cost of the product
- Protect firm's quality image in the automobile industry
- Redesigned product to reduce the cost of manufacture
- Low price to enable it to compete with Spanish producer
- Make use of the quality leadership in car batteries market
- Offer reliability testing, extended warranties etc. to promote quality image
- Set higher prices to extract surplus from these advantages
- A passive strategy, not proactive
- Recommendations: Alternative 1 is recommended in this case. Since the firm operates in an industry which has low growth, hence it can expand market share and sales only by taking the customers from other players. Hence, it needs to tackle the Spanish competitor head-on by aggressively pricing its product. At the same time, launching a low-priced product under the same brand name erodes the high quality image in the car batteries market. Hence, the best option is to go for an off-brand to target the fork-lift customers who are increasingly becoming price sensitive. This will enable the company to ward off the threat in short-term and build its position strongly in the long-term.


Case II: NAKAMURA LACQUER COMPANY
- The Nakamura Lacquer Company: The Nakamura Lacquer Company based in Kyoto, Japan was one of the many small handicraft shops making lacquerware for the daily table use of the Japanese people.
- Mr. Nakamura- the personality: In 1948, a young Mr. Nakamura took over his family business. He saw an opportunity to cater to a new market of America, i.e. GI's of the Occupation Army who had begun to buy lacquer ware as souvenirs. However, he realized that the traditional handicraft methods were inadequate. He was an innovator and introduced simple methods of processing and inspection using machines. Four years later, when the Occupation Army left in 1952, Nakamura employed several thousand men, and produced 500,000 pieces of lacquers tableware each year for the Japanese mass consumer market. The profit from operations was $250,000.
- The Brand: Nakamura named his brand “Chrysanthemum” after the national flower of Japan, which showed his patriotic fervor. The brand became Japan's best known and best selling brand, being synonymous with good quality, middle class and dependability.
- The Market: The market for lacquerware in Japan seems to have matured, with the production steady at 500,000 pieces a year. Nakamura did practically no business outside of Japan. However, early in 1960, when the American interest in Japanese products began to grow, Nakamura received two offers
- The Rose and Crown offer: The first offer was from Mr. Phil Rose, V.P Marketing at the National China Company. They were the largest manufacturer of good quality dinnerware in the U.S., with their “Rose and Crown” brand accounting for almost 30% of total sales. They were willing to give a firm order for three eyes for annual purchases of 400,000 sets of lacquer dinnerware, delivered in Japan and at 5% more than what the Japanese jobbers paid. However, Nakamura would have to forego the Chrysanthemum trademark to “Rose and Crown” and also undertaken to sell lacquer ware to anyone else the U.S. The offer promised returns of $720,000 over three years (with net returns of $83,000), but with little potential for the U.S. market on the Chrysanthemum brand beyond that period.
- The Semmelback offer: The second offer was from Mr. Walter Sammelback of Sammelback, Sammelback and Whittacker, Chicago, the largest supplier of hotel and restaurant supplies in the U.S. They perceived a U.S. market of 600,000 sets a year, expecting it to go up to 2 million in around 5 years. Since the Japanese government did not allow overseas investment, Sammelback was willing to budget $1.5 million. Although the offer implied negative returns of $467,000 over the first five years, the offer had the potential to give a $1 million profit if sales picked up as anticipated.
- Meeting the order: To meet the numbers requirement of the orders, Nakamura would either have to expand capacity or cut down on the domestic market. If he chose to expand capacity, the danger was of idle capacity in case the U.S. market did not respond. If he cut down on the domestic market, the danger was of losing out on a well-established market. Nakamura could also source part of the supply from other vendors. However, this option would not find favor with either of the American buyers since they had approached only Nakamura, realizing that he was the best person to meet the order.
- Decision problem: Whether to accept any of the two offers and if yes, which one of the two and under what terms of conditions?
- To expand into the U.S. market.
- To maintain and build upon their reputation of the “Chrysanthemum” brand
- To increase profit volumes by tapping the U.S. market and as a result, increasing scale of operations.
- To increase its share in the U.S. lacquerware market.
- Profit Maximization criterion: The most important criterion in the long run is profit maximization.
- Risk criterion: Since the demand in the U.S. market is not as much as in Japan.
- Brand identity criterion: Nakamura has painstakingly built up a brand name in Japan. It is desirable for him to compete in the U.S. market under the same brand name
- Flexibility criterion: The chosen option should offer Nakamura flexibility in maneuvering the terms and conditions to his advantage. Additionally, Nakamura should have bargaining power at the time of renewal of the contract.
- Short term returns: Nakamura should receive some returns on the investment he makes on the new offers. However, this criterion may be compromised in favor of profit maximization in the long run.?
- Reject both: React both the offers and concentrate on the domestic market
- Accept RC offer: Accept the Rose and Crown offer and supply the offer by cutting down on supplies to the domestic market or through capacity expansion or both
- Accept SSW: offer; accept the SSW offer and meet it through cutting down on supply to the domestic market or through capacity expansion or both. Negotiate term of supply.
- Reject both: This option would not meet the primary criterion of profit maximization. Further, the objective of growth would also not be met. Hence, this option is rejected.
- Accept RC offer: The RC offer would assure net returns of $283,000 over the next three yeas. It also assures regular returns of $240,000 per year. However, Nakamura would have no presence in the U.S. with its Chrysanthemum brand name The RC offer would entail capacity expansion, as it would not be possible to siphon of 275,000 pieces from the domestic market over three years without adversely affecting operations there. At the end of three years, Nakamura would have little bargaining power with RC as it would have an excess capacity of 275,000 pieces and excess labor which it would want to utilize. In this sense the offer is risky. Further, the offer is not flexible. Long-term profit maximization is uncertain in this case a condition that can be controlled in the SSW offer. Hence, this offer is rejected.
- Accept SSW offer: The SSW offer does not assure a firm order or any returns for the period of contract. Although, in its present form the offer is risky if the market in the U.S. does not pick up as expected, the offer is flexible. If Nakamura were to exhibit caution initially by supplying only 300,000 instead of the anticipated 600,000 pieces, it could siphon off the 175,000 required from the domestic market. If demand exists in the U.S., the capacity can be expanded. With this offer, risk is minimized. Further, it would be competing on its own brand name. Distribution would be taken care of and long-term profit maximization criterion would be satisfied as this option has the potential of $1 million in profits per year. At the time of renewal of the contract, Nakamura would have immense bargaining power.
- Negotiate terms of offer with SSW: The terms would be that NLC would supply 300,000 pieces in the first year. If market demand exists, NLC should expand capacity to provide the expected demand.
- Action Plan: In the first phase, NLC would supply SSW with 300,000 pieces. 125,000 of these would be obtained by utilizing excess capacity, while the remaining would be obtained from the domestic market. If the expected demand for lacquer ware exists in the U.S., NLC would expand capacity to meet the expected demand. The debt incurred would be paid off by the fifth year.
- Contingency Plan: In case the demand is not as expected in the first year, NLC should not service the U.S. market and instead concentrate on increasing penetration in the domestic market.
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Balanced Scorecard Case Studies and Examples
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4 thoughts on “Balanced Scorecard Case Studies and Examples”
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