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Booked a stay that advertised a free…
Booked a stay that advertised a free taxi transfer service on behalf of Booking.con No way to actually book the taxi after completing the hotel booking. Called customer services (despite any and all manner of customer service contact details being well hidden for the support page). Spent 40 minutes on the phone (30 on hold), was told the agent was utterly powerless to help. She directed me to a hidden taxi support live chat, dictating the Url to me. I mentioned how bizarre it was that a chat agent was directing me to another chat agent. The live chat said I would have to wait for an e-mail from someone. That e-mail never came. I have deleted the app.
Date of experience : May 26, 2023
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Unlicensed, uninsured driver.
We reserved a taxi through Booking.com to take us from our Manhattan hotel to JFK. The journey was OK but when we got out of the cab at the airport we were stopped and questioned by a plain clothes enforcement officer of the New York City Taxi and Limousine Commission. He advised us that the taxi driver was unlicensed and uninsured and that he would be receiving a summons. We were horrified by this situation and contacted Booking.com taxi service as soon as I got home. While the Booking.com agent has been responsive, I have now been told that the New York taxi company have not responded to the issues raised and that Booking.com cannot verify the details of my complaint. I have now given them the name, shield number and contact details of the enforcement officer. Booking.com have offered me a 10% discount on my next taxi booking which I will not be using.
Date of experience : May 09, 2023
ref 2934389127 left a review which was not his experience which was told to him by someone else not staying with us he also put this review on another site & they have removed it! Guests can only review if it is their OWN experience!
Date of experience : May 01, 2023
Worst service ever
Worst service ever, cancelled my transfer in italy last minute and weren't able to offer any support with a replacement journey on a bank holiday weekend! No management available to discuss the issue with me either. Never use this company.
Never again !
Never again ! Booked a taxi with booking at Montpellier near Sabine bus station, exactly at Halles Plaza to go to Hôtel Best Western Plus Comédie Saint-Roch, and paid by credit card EURO 33.00, the taxi driver never showed and juste after get paid they canceled the reservation... it was 4.30 am in the morning and we had to find a other taxi by ourself. After sending few e-mails ofcours no answer from Booking I'm still trying to reach them. Very bad experience .
Date of experience : May 18, 2023
This service is a joke
This service is a joke. A waste of money as well. Booked taxi in Casablanca, Morocco ( mostly for safety reasons) to be picked up from train station. The driver wasn't there or if he was, it was impossible to know which one exactly, since there were tens of taxis waiting and jostling for customers. A nightmare. These services are set up in an unrealistic way and grossly overpriced. You are better off just getting a taxi on your own. I had to take another taxi to escape harassment from the other drivers. Booking.com never refunded my money. Never again.
Date of experience : May 16, 2023
Booked a taxi with booking from Newark to Manhattan for 130 $. Long story short the taxi driver never showed and we had to find a taxi by ourself. We waited for 35 minutes before taking another taxi. Booking refuses to give a refund, stating the taxi driver was there. He was not. Worst experience ever.
Date of experience : May 12, 2023
Taxi didnt arrive
Taxi didnt arrive. We confirmed and waited for the taxi 20 minutes beforehand, standing outside the Hotel. The taxi was supposed to take us to the airport. We waited in total 45 min, and then we had to rush order to separate taxis so we wouldn’t miss our flight. The hotel can confirm that the pick up didn’t go as planned. But when we contact booking.com they refuse to give us the money back, saying that the driver was there .
Date of experience : May 07, 2023
DO NOT USE - UNPROFESSIONAL
I checked the confirmation and it was only 6 people with 6 cases as opposed to the 8. I called the call centre who said that they could accommodate it, however refused to send me a confirmation. I was then told their policy was medium size cases, I asked what that meant, he didn’t know and just kept repeating medium size cases, this is the bread and butter of what they do and not know the dimensions and not to advertise this. Useless!!! I could go on but am sure you get it.
Date of experience : May 13, 2023
Prepaid for a service that never arrived
Prepaid transfer never arrived after landing at 23:05 at night, and after 4 days still no refund or even an email from customer services. After paying for a local taxi instead (and as well as) I realised that the local fee was actually 33% cheaper than the transfer booking which Booking.com had recommended with 7transfers. Wouldn’t recommend.
Date of experience : May 05, 2023
I have booked a taxi via booking.com to…
I have booked a taxi via booking.com to get us in Lisbon airport at 1115 am arrival April 28. Before we left Toronto on April 27, I have contacted booking.com at 1 pm April 27 that our flight will be delayed as per airline notice and arrival will be at 3pm April 28. Booking.com refused to changed our pick up time to 3 pm and told me that I’m giving them less than 24 hrs notice . I have informed booking.com that delayed flights changes is beyond my control . Booking.com refused the changes . When we arrived in Lisbon, no taxi to pick us up and completely lost our booking and money that we paid for and no service has been rendered to us .
Date of experience : April 28, 2023
Avoid Booking.com taxi service
Used booking.com taxi service to book a trip from Barcelona Airport to the city. Despite assurance that taxi was "on the way", driver didn't show up until 30mins after receiving first message (journey from airport to city is about 20mins maximum). Driver then spent 5 minutes checking sat nav to work out where to go. Useless service.
Date of experience : April 19, 2023
What a horrendous service
What a horrendous service! Birthday trip to Rome, arrive on time and no taxi. Called booking office numerous times to then go outside in the rain looking for various fictitious taxi's and drivers. Finally got a taxi 1 1/2hrs after arrival. Cancelled the return and booked a local firm turned up 15 minutes early and got us back to the airport no problem. Don't be fooled by the booking.com reputation as for taxi it's shocking...
Date of experience : April 15, 2023
Taxi cancelation one day before the flight
I booked airport transfer well in advance in Rome and both journeys were canceled by the provider and I had to pay nearly double to find alternatives. The booking.com only offered £12 for compensation which I did not accept and was disgraceful.
Date of experience : April 09, 2023
Excellent customer service
This five star rating is only for a particular customer service agent who responded promptly to my emails, was very helpful, sorted things out, and made sure refunds were promptly processed. He was great and we were obviously lucky to get him. The taxi booking process and the taxi service would have received one star.
Booking was on wrong day
Booking was on wrong day, due to overnight flight. Changing the day was a nightmare.
Date of experience : May 24, 2023
Please avoid this service, it's a scam
My advice to everyone thinking of booking a taxi through booking.com is forget it! The taxi we booked didn't show up and we were charged because they disputed the fact they didn't arrive and marked the booking as completed. This is literally a SCAM!
Date of experience : April 25, 2023
Not even worth the one star.
Booking .com taxi asked us for feedback on our recent pick up from Port Louis airport in Mauritius. When we mentioned that the driver turned up late and the seven seater MPV we paid for was actually an old clapped out saloon car, we were told we were lying. Also because we lied on the feedback form we were not entitled to any reimbursement, even though we didn’t ask for any ! Would have been easier, and cheaper, just to get a cab from the taxi rank outside the airport.
Date of experience : March 17, 2023
Unreliable, DO NOT book
I booked for 2-way taxis to go from Singapore to Johor Bahru - the booking process was smooth and was surprised to see that the prices were affordable (about SGD $60+ only)! However, much to my horror, one day before my travel, I received an email from them that stated "there has been an unexpected problem with your reservation" which they then cancelled my reservation. This was really last minute, and I was panicking. I looked for a way to contact them - when I tried to call the number on the website (which was difficult to find), I couldn't even get through to them. With that, I cancelled the 2nd trip (to go back home) seeing that they could cancel on me just a day before a trip. I don't recommend anyone to engage with them at all. Very unreliable.
Date of experience : April 14, 2023
I don't advice anyone to book the taxi on Booking taxi
Hello. I'm Ella. I ordered taxi (and payed money) from Vienna airport to the hotel Marriott to the date 5.04.2023, time 18.05. In the evening 4.04.23 when I was yet at home in Jerusalem, I got the message that somebody already used my taxi. When we arrived to Vienna we didn't recieve our taxi and took another taxi to get the hotel. How can I recieve my money back?
Date of experience : April 05, 2023
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Protecting you during COVID-19
Your safety matters. From July 2020, we’re asking all customers to wear a face covering when travelling with us. If you don’t wear a face covering, your driver may not be able to start your journey. Where Coronavirus may affect your plans, here’s what you need to know about booking with us at this time.
Book your airport taxi
Easy airport transfers to and from your accommodation.
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- Flight tracking Your driver tracks your flight and waits for you if it's delayed
- One clear price Your price is confirmed upfront – no extra costs, no cash required
- Tried and trusted We work with professional drivers and have 24/7 customer care
Airport transfers made easy
Booking your airport taxi.
Confirmation is immediate. If your plans change, you can cancel for free up to 24 hours before your scheduled pick-up time
Meeting your driver
You'll be met on arrival and taken to your vehicle. Your driver will track your flight, so they'll wait for you even if it's delayed
Arriving at your destination
Get to your destination quickly and safely – no waiting in line for a taxi, no figuring out public transport
Airport taxis for any kind of trip
- 1 – 3 passengers
- 4 – 7 passengers
- 3 passengers
- 2 standard bags
- Meet & Greet included
- Free cancellation
Find out more about our airport taxi service
Save time, save money.
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Airport Transfer through Booking.com Rideways - SCAM - Sweden Forum
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They charged me upfront, have not arranged pick-up and refused to refund.
Did anyone else had a similar experience with them?
This company is FRAUDULENT!
They have not arranged the pick-up. And have not sent me any notification that the driver was assigned.
Furthermore, they have FAKED the tracking of my trip and submitted the fake tracking information during the PayPal dispute.
PM me if you want any additional information or to view screenshots.
Seems strange, since booking.com for accommodation works well.
Did you book "meet and greet" or economy?
Did you receive the emergency text and email after landing?
The service I ordered was "Standard with Meet & Greet included". I've not received any text other than the booking confirmation, where they wrote that they will "text with more information nearer the time". But they did not.
If you didn't try to contact them at the airport I'm afraid the Swedish laws won't help you.
But you could still try to complain to them about the fact that you didn't receive the text and email after landing. Seems like that is where it failed. The drivers are assigned by the taxi company and not by Rideways, so they might not have made an error there.
Terrible service. Would never use them again.
I’m 77, diabetic, partly disabled, with a heart condition. I had a 20kg case to carry. Had to queue for 20 minutes in below freezing temperatures outside the terminal building in a very long queue for an airport taxi. Eventually gave up and took a Flybussen airport bus to Cititerminallen station. And walked from there to the Radisson.
Avoid http://Booking.com/ Rideawy’s so called ‘taxi
service’ at all costs - it is appalling
Dan O’Connor, Norfolk, UK
Avoid http://Booking.com/ Rideways so called ‘taxi
During my recent trip in Germany 2 weeks ago, I made three taxi bookings with Booking.com Rides, in the two of which I made double payments without the taxi company notifying me, which costed me a lot of loss.
(2) Booking Ref. 58913135 from Coffee Fellow Hotel Dortmund to Hotel Sion Cologne on Dec 20, 2019 with taxi company Q-Cab Fahrdienstleistungen and driver KORAY BOYNUINCE -- there is no information in the email that the payment is being charged
(3) Booking Ref. 55497556 from Hotel Sion Cologne to Mercure Hotel Tilburg with taxi company on Dec 23, 2019 with taxi company Sixt MyDriver
In the booking (1) and (2), I made a payment directly with cash to the driver and the driver did not say anything about payments being charged to credit card. Only after booking (3) that I was aware because the taxi driver notified me about not receiving cash payment. When my credit card bill arrived, I realized that I have been charged.
I am very upset with booking.com's service since I have always relied on booking.com in managing my trips, which I do frequently. The booking emails are unclear and I couldn't find any information about the payment methods for taxi bookings. Further, in the email there was only a sentence saying "The estimated fare is based on standard-size taxis taken in the past three months to the nearest city centre. The final price may be different." which indicated even a stronger possibility that the fare would be up to the driver during the trip. Since this is my first time booking a taxi through booking.com, I was not well informed about the payment. I have made bookings for hotels previously and there were always options whether to pay by credit card or cash. Since there is no clear information on the payment method in the email and a sentence indicating that the price is only estimation, I made sure about the final fare to the driver and made the payment by cash without the driver of the local taxi companies saying anything while receiving the cash payment.
Also made me wonder how booking.com could partner with such dishonest and untrusted entities. I never doubted the reliability of booking.com's services before but the double payment incidents came to me as huge disappointment.
This topic has been closed to new posts due to inactivity.
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Booking.com now has its own taxi service: Why hoteliers should pay attention
It’s no secret that booking.com has been offering many more services to the public than simply accommodation. Their mother company Priceline Group also includes brands such as Kayak for Flights, CarRentas.com for transport and OpenTable for restaurant reservations. Along with these brands, Booking also worked with external companies to fulfil some of their customer’s needs, like using Rideways to offer pre-booked airport pickups and dropoffs.
However, in 2019, Booking.com took over Rideways.com and re-named them Booking.com Taxi, allowing them to use their trusted travel brand to showcase these hotel transfers. The newly appointed Booking.com Taxi offers its services in two ways;
- Directly to customers who are searching for city airport taxis on Google using direct advertisements.
- By offering the opportunity to book and arrange their airport pickup directly on Booking.com after booking their accommodation through them.
Why is Booking expanding on Airport Taxis?
Reason 1 – More revenue per trip
When a traveller is arranging a hotel or homestay, the next question on their mind is “OK, and how will we get from the Airport to this hotel?”. From a transactional perspective, it makes complete sense for Booking to offer this service on their platform as it increases their revenue per person booking.
However, this means that you as a hotelier will be losing out on an opportunity to upsell yourselves to your guest. According to eHotelier’s last published survey , summarizing the results of hotel upselling for 2019, Airport Taxis are one of the top upsell revenue streams for hotels, coming second to Room Upgrades. Since Booking.com is already offering room upgrades natively on their platform, it makes sense that they tap into the next biggest revenue opportunity; Airport Pickups.
Reason 2 – Competitive advantage against other OTAs
Booking.com, although very famous, is operating on an extremely competitive landscape with Expedia, Airbnb and other well-known brands that are continuously updating their portfolio with more services and direct to traveller offerings. If Booking was not offering this service, chances are that a customer would search for it online and find it on a different OTA, meaning Booking.com would also lose out on the accommodation booking for this traveller.
Reason 3 – Direct booking incentive response at the age of rate parity
In the age of Rate Parity, OTAs and hoteliers such as yourself, are constantly competing to get the guest to book the exact same room and dates on their website. Thanks to savvy guests and comparison websites, prices can’t differ by much. So, a common practice was to add on a ‘gift’ if you book your stay directly on the hotel’s site. Gifts are usually discounted or free services offered by you, such as breakfast, spa treatments, a welcome dinner, etc.
One of the most successful direct booking incentives is a free or discounted Airport Pickup service, since it resonates with the traveller’s ‘mandatory’ expenses, compared to something like a free spa treatment which isn’t an express need. As a response, Booking.com is gradually testing the offering of discounted taxi services or even free hotel transfers if you book the room on their website. You can learn more about the terms and conditions of Booking’s free Airport taxi transfer promotion and exactly where it will be operating here .
Why you as hoteliers and vacation rental owners should care
The whole accommodation industry is constantly evolving and catching up with customer habits and technology. As you are working in the industry, you should definitely pay attention to what the bigger travel companies are doing. Companies like Booking, Expedia and Airbnb have the capacity to experiment with new ideas and offerings, and if the experiment works, they scale it to all regions and all customers before the smaller hotels and companies can catch up.
The obvious takeaway from this is that the experiment that Booking.com did with Rideways to sell Airport Pickups to customers who booked accommodation with them worked!
As a result, you can now find this service in the main Menu of Booking.com on both Web and Mobile Apps, and it’s available in almost every travel destination.
As a hotelier or Vacation Rental owner, you should also consider offering Airport pickups to your customers, just as you offer room upgrades for ancillary revenue. You can use your own resources to offer these hotel transfers to your guests, or you can partner with companies such as Welcome Pickups for Hotels and Vacation Rentals to boost your upsell revenue.
Moreover, if you note that a lot of your current guests are arriving at your hotel or vacation rental by taxi, why not consider creating a campaign with your Marketing Team to boost direct bookings by offering discounted or free taxi services when they book direct with you.
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- What to know about our free taxi promotion
We’re running a promotion where we provide a free taxi ride for guests who book accommodations on our platform. Just ask your guests to contact us if they have any questions about this promotion – but this article contains more useful info about it.
In this article
Key info about the free taxi promotion
Cities where this promotion is available, what to do if guests have questions.
Here are some of the most important details about our free taxi promotion:
- The promotion is only available in select cities and includes a one-way direct trip from the airport to your property, in a standard-size taxi with a trusted local driver.
- If their booking qualifies, we provide a free taxi ride for your guests. No action is needed from your end, and if your guests reserve a taxi this way, you won’t be charged any additional commission on their accommodation booking.
- The taxi driver will wait for your guest in the airport’s arrivals hall, in the designated taxi area or nearby. If your guest’s flight is delayed, either the driver will wait for them or we’ll cover the cost of a different taxi.
- The promotion is only available for groups of six people or fewer, provided they book at least one room at your property and meet the minimum spending threshold.
- If your guest cancels or changes their accommodation booking, we’ll automatically cancel their free taxi ride.
This promotion is only available in the following cities:
A Coruña, Aberdeen, Abu Dhabi, Adeje, Agadir, Aix en Provence, Albufeira, Alghero, Alicante, Almeria, Amsterdam, Annecy, Arrecife, Athens, Baku, Bangalore, Barcelona, Bari, Bath, Batumi, Beijing, Belfast, Belo Horizonte, Benalmadena, Benidorm, Belgrade, Berlin, Biarritz, Bibione, Bilbao, Birmingham, Bled, Bologna, Bonn, Bordeaux, Bournemouth, Bratislava, Bremen, Brindisi, Brisbane, Bristol, Bronx, Brooklyn, Bruges, Brussels, Bucharest, Budapest, Buenos Aires, Cagliari, Cairo, Calheta, Cancun, Canggu, Canico, Cannes, Caorle, Cape Town, Cardiff, Casablanca, Catania, Cebu City, Chania Town, Chengdu, Chennai, Chester, Christchurch, Clermont Ferrand, Cluj-Napoca, Cologne, Constanta, Copenhagen, Costa Teguise, Costinesti, Cusco, Dalat, Dalyan, Da Nang, Denpasar, Doha, Dortmund, Dresden, Dubai, Dublin, Durban, Dusseldorf, Eforie Nord, Essen, Faliraki, Faro, Florence, Frankfurt, Fuengirola, Fukuoka, Gdynia, Geneva, Genoa, Girona, Glasgow, Golden Sands, Gothenburg, Graz, Hale, Hamburg, Hannover, Hanoi, Helsinki, Hillingdon, Ho Chi Minh City, Horley, Houston, Hurghada, Iasi, Ibiza Town, Innsbruck, Izmir, Jakarta, Johannesburg, Karlsruhe, Katowice, Kiotari, Kolimbia, Kota Kinabalu, Krakow, Kuala Lumpur, Kuta, Larnaka, Lecce, Leeds, Leipzig, Lido di Jesolo, Lille, Lima, Lindos, Lisbon, Liverpool, Ljubljana, Lloret de Mar, London, Lourdes, Lubeck, Luton, Luxembourg, Lyon, Maastricht, Madrid, Malaga, Mamaia, Mamaia Nord, Manchester, Manila, Marbella, Medellin, Melbourne, Merida, Mexico City, Milan, Mombasa, Montpellier, Mumbai, Munich, Nagoya, Naha, Nantes, Naples, New Delhi, New York, Newcastle upon Tyne, Nuremberg, Oakland, Olbia, Oostende, Opatija, Osaka, Oviedo, Paderborn, Palanga, Palermo, Palma de Mallorca, Pamplona, Panama City, Paphos City, Paris, Peschiera del Garda, Phnom Penh, Platja d'Aro, Playa Blanca, Playa del Ingles, Playa Honda, Plovdiv, Podgorica, Ponta Delgada, Porec, Porto, Porto Alegre, Portsmouth, Poznan, Puerto del Carmen, Pula, Queens, Recife, Reykjavik, Rhodes Town, Riccione, Rimini, Rio de Janeiro, Rome, Roquetas de Mar, Rotterdam, Rovinj, Saint Helier Jersey, Saint Julian's, Salamanca, Salou, Salzburg, San Antonio, San Sebastian, Santana, Santander, Santiago de Compostela, Sapporo, Sarajevo, Scheveningen, Seminyak, Seville, Shanghai, Sharm El Sheikh, Sibiu, Siem Reap, Sirmione, Skopje, Sopot, Southampton, Sozopol, Split, Stansted Mountfitchet, Staten Island, Strasbourg, Stuttgart, Sunny Beach, Sydney, Szczecin, Taormina, Tarifa, Tbilisi City, The Hague, Timișoara, Tirana, Tivat, Toronto, Torremolinos, Torun, Tossa de Mar, Toulouse, Treviso, Trieste, Tunis, Turin, Ubud, Utrecht, Valencia, Valletta, Varna City, Verona, Vienna, Vigo, Vilnius, Wellington, Wladyslawowo, Wroclaw, Yokohama, York, Zagreb
Your guests can redeem their taxi by following the link in the Manage booking section of their Booking.com app, on the web and in their booking confirmation email. This link will take them to a free taxi booking flow, either on a web browser or in the app. If your guests have questions or need more info about our free taxi promotion, tell them to contact our Customer Service team .
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- Can I ask the guest for their arrival time?
- Setting up templates, automatic replies, and message notifications
- Contacting guests
- Translating guest messages
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A Leading Vacation Rental Site Catches Up With the Times—But How Does It Stack Up?
There’s no shortage of competition in the vacation rental market: sites like airbnb and vrbo are gaining popularity for their unique stays. booking.com, a relic from the ’90s, is playing catch-up—but surprisingly comes through with great deals and packages not to be dismissed..
By Meghan Wentland | Updated Dec 2, 2022 2:27 PM
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Gone are the days when travel involved an appointment with a travel agent, a professional travel booker who held the keys to the mystery of airline reservations, hotels, car reservations, package deals, and attractions. The internet has changed travel planning in many ways. First, travel is more common, more frequent, and the internet allows travelers to make last-minute decisions in just a few clicks. It also gives travelers the option of doing their own research, looking at photos of destination properties and services, reading user reviews, and changing or adjusting their schedules as necessary. This is convenient, but for many years this style of travel planning shifted a lot of weight onto the travelers to read between the lines on hotel sites, cross their fingers that the car rental company they picked was reputable, and navigate sometimes-complex rules and conditions of airline reservation services. The advent of travel planning sites, where many of these features are combined on one website that connects all of the pieces of travel planning, research, and booking together, has simplified the process of planning a business trip or a getaway.
Booking.com is one of the most comprehensive travel booking sites in the market. Its offerings are vast, and the interface makes it simple for both inexperienced travelers and seasoned jetsetters to make their travel arrangements without the hassle of navigating multiple sites and coordinating payments across multiple platforms. I approached this Booking.com review through the lens of a customer and evaluated the customer’s journey in using the site.
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At a Glance
Our Verdict: Booking.com claims to offer a complete suite of travel research and service reservations, and with a few minor exceptions, this proved to be the case. “Bookers,” as the site refers to its customers, can feel confident that the resources they need can be easily found and that Booking.com will genuinely offer the one-stop-shopping experience it promises.
- Types of rentals: Entire home, hotel room
- Number of listings: Not specified
- Mobile app: iOS, Android
- Cancellation policy: Determined by host
- Customer support: Phone, live chat
- Guests can book flights, cars, airport transportation, and vacation rentals at the same time
- Guests can book experiences through the site
- Travel Sustainable badge awarded to eco-friendly rentals
- No background check performed on hosts
- Many rentals require guest to pay host directly
- Fewer reviews available than on other sites
Booking.com Review: Claims
Booking.com began as a small start-up in Amsterdam in 1996. Since then, it has expanded to include more than 28 million accommodation listings, transportation, and travel experiences. The company’s stated mission is to “make it easier for everyone to experience the world.”
Branding itself as a source of savings and discounts, connections with travelers who have similar interests, package deals, and inspirations, Booking.com promises quite a lot. The home page also provides myriad ways to enter the site, with a stripe of category offerings, a quick-start option to jump right in by specifying the destination and basic travel deals, searches by region and property type, and links to lists of can’t-miss destinations for travelers who know they want a vacation, but don’t know where.
Photo: booking.com / Meghan Wentland
What You Can Book on Booking.com
Booking.com offers access to almost everything except the kitchen sink—and travelers can probably book one of those, as well, if they choose the right property. Categories include flights, hotels, “stays” (rentals of privately owned apartments, homes, cabins, and cottages), car rentals, and every combination of these options. In addition, there are options to reserve airport taxis and tickets or passes to museums, shows, and attractions at the destination.
Flight options include all of the major airlines and quite a few smaller or regional airlines, and these can be sorted by airline, number of stops, duration, and a range of departure and arrival times. The flight results are sorted into groups titled “Best,” “Cheapest,” and “Fastest” so travelers can customize their flight choices.
Lodging options feature a similar search window including check-in and check-out days, location with neighborhood-specific choices, the number of guests, and the number of rooms requested. As with the flight search, there’s a range of filters available to help customers tailor the search to their needs. Filter examples include budget, amenities, distance to attractions, sustainability, health and safety protocols, accessibility, and both site-assigned star ratings and customer review ratings.
The rental car reservation system carries over the travel dates from the flight and hotel reservations if the customer has entered them. Customers can select their preferred car rental company and size of the car, and filter by cost, mileage, and transmission type. Reviews and star ratings of the companies are included in the search results, as are specifics of the payment policies and cancellation policies. Once customers have selected a car, Booking.com breaks down the cost of the rental, separating out the cost of the rental itself and various taxes and fees. Customers are offered the opportunity to choose or decline additional insurance coverage as well.
Booking.com’s Airport Taxi reservation system connects users with local taxi drivers to avoid a long delay waiting in line after a flight. According to the reservation page, a driver will be assigned to the booking, track the flight in real time, and arrive at the designated location shortly thereafter. Customers can select the size of the vehicle (the search page includes the number of people and the number of suitcases each vehicle can handle), add notes about any additional needs (child seats, assistance needed for passenger accessibility), and add a tip for the driver. Booking the taxi locks in a predetermined cost for the trip, and customers can opt to book a return trip at the same time or wait to do so until later in their travel.
Local attraction tickets and passes can be purchased or reserved through Booking.com as well. Customers can enter their destination and view a list of local museums, parks, theaters, tourist attractions, and activities. Selecting one of the options reveals a page including details, reviews, cancellation conditions, and maps, and a selection option for the date, time (if applicable), and number of tickets. The descriptions also include any visitor requirements and limitations of the location, along with accessibility compliance and public transit options. Finally, Booking.com includes a link for customers who would like to list its properties as rental “stay” options for other Booking.com customers.
How It Works
Booking.com provides several menus for customers to choose from on the landing page. Customers select the combination of services they’d like to book (more can be added later) and work their way through the search screens, filtering results, reading through options, saving favorites, and eventually adding the services they want to a cart and checking out. For customers who aren’t quite ready to book their travel, the site also offers a range of researched guides to choosing destinations. Customers can click into areas that interest them to read more about the location, learn more about the neighborhoods in which they can stay, and read commentary about local traditions and customs.
International customers (or domestic customers traveling internationally) will appreciate that Booking.com allows users to select their preferred language and currency. Once selected, these choices remain consistent on each page until they’re changed
Cost and Discounts
Booking.com’s reference page explains how its service works, how it approves contracts with travel companies, and how it makes money. No booking fees are charged to the customer, but the hosts and travel companies pay a commission to Booking.com after the travel has been completed.
Booking.com offers several up-front ways to save money. The first is a free Booking.com account, which enables customers to save their searches, their favorites, and their travel plans, and—most importantly—automatically get a percentage off all travel booked through the site. There are several “Genius Levels”: the more you use Booking.com, the more perks and discounts you get on your next trips.
The membership is also described as the gateway to “Secret Deals,” indicating that in addition to the automatic percentage off the cost of travel, members will have access to special discount deals as they become available. Such discounts will be marked with a logo once the customer has signed in and begun a search.
Regardless of whether a customer is a member or not, Booking.com offers packages called “Getaway Deals.” These deals provide unusually discounted rates on hotels, if the travel is booked between specific dates.
Beyond its branded discounts, Booking.com provides customers with tools within the individual search functions to compare the costs of the same travel through different airlines, different hotel chains, and different rental car companies to assist customers in choosing the best deal for their travel.
Cancellation or Travel Adjustments
Cancellation and adjustment terms at Booking.com are based on the policies of the individual companies with whom the customer is making a reservation through Booking.com. This means that in some cases customers may be able to cancel or reschedule a booking at no cost until a certain date, after which a cancellation fee will be incurred. In other cases, the reservation may be held with a credit card but not actually charged until the travel occurs and can be canceled at any time. And in some cases the travel cannot be canceled at all, and customers will be charged the full price even if they do not complete the trip. These policies are not set by Booking.com, but the company boasts of its transparency in communicating the policies to the customer in a clear way to avoid confusion.
Customer service is accessible through the question-mark icon located in the top banner on the Booking.com landing page. It appears in other locations, too, wherever there may be additional information available or needed. Customer service information can also be found in a text link at the bottom of each page. Service is available 24/7 to assist before, during, or after travel.
How can the company help if there’s a problem? Booking.com has a contract with each of its service providers. If there’s a problem and a host can’t provide a customer with the accommodations or travel that was purchased, it is the responsibility of the host to find alternate and equivalent accommodation. In the event that this is impossible, Booking.com will allow the customer to choose another accommodation or service that is available on its platform at the same cost, or cancel the reservation with a full refund. If payment was made through Booking.com, the company will refund the customer directly, usually within 5 days. If payment was made directly to the service provider, Booking.com will facilitate a refund as quickly as possible. The company has removed service providers who were in breach of their contract, so it takes this commitment seriously.
Putting Booking.com to the Test
In order to evaluate Booking.com as a service, I planned a trip from Chicago to Washington, D.C., for a family of four. As I’m familiar with this particular trip, I was able to evaluate Booking.com’s claims and service from an experienced perspective, and I was pleased to discover that planning my travel through Booking.com resulted in some savings. More importantly, the centralization of the reservations services in one location made the planning easier and smoother than jumping around to many different sites and trying to keep track of where I’d looked versus where I’d booked something. Anyone who reviews booking websites knows that the accompanying app is just as important as the site, and Booking.com’s app is smooth as silk—which is crucial to easier travel. Nobody sprints through an airport logging into their laptop to check a flight time, and so the fact that all my reservations are in one place on my phone, ready to be flashed for admission, took a lot of stress out of travel.
Site Navigation and Experience
I used Booking.com to arrange flights, a rental car, a hotel, and several activities. My first impression of the site was that it was bright, colorful, and easy to navigate. A simple row of clickable links offered to take me directly to the product I wanted to search for, and while I didn’t need currency conversion or an additional language, I appreciated how easy it was to make those changes right at the top of the page. The site can be translated into about 45 different languages, so Booking.com is friendly to international travelers or speakers of other languages. As there are a lot of details, terms, and conditions to read carefully when booking travel, the easy option to read in other languages signals that the site welcomes a wide variety of customers and wants speakers of other languages to be able to scrutinize the policies.
Also in the top row is a link to customer service; this is noteworthy because many sites bury the contact information at the bottom of a long scroll down a page. Clicking the question mark at the very top will take customers to either a live chat or telephone option for contacting customer service, which is available 24 hours a day. I’m always happy to see this kind of availability, because I’m concerned that companies who hide their contact information don’t really want to hear from their customers. At first glance, the highlighted bar urging customers to sign in to contact customer service suggests that customers can’t get help without creating an account, but a quick refocus away from the highlighted bar shows that there’s also an option to continue without signing in. However, that option is only available for customers who have already booked travel—you’ll need a booking confirmation number and PIN. That’s fine for those who have questions after they’ve booked, but it does mean that anyone who needs to contact customer service before a purchase will have to register.
Booking.com really, really wants you to sign up for an account. It’s free and requires only an email address and password to create—or customers can choose to connect with Google, Facebook, Apple, or a phone. Scrolling up and down pages or opening the app, customers are reminded again and again that there are better deals, bargains, and percentages off if they sign up for an account. The pressure to sign up is fairly continuous until you choose to do so: reminders about deals, savings, and the convenience of tracking your travel in one place are quite convincing, but after the first few notices it begins to feel a little high-pressure. What if I just want to shop around for a bit before I hand over my email to yet another mailing list? The bottom of the screen notes that California residents have the option to click a box preventing Booking.com from selling their information. It’s common knowledge that email address information is bought and sold all the time, but the question of what other information will be sold or tracked is a little unsettling.
Finding the Best Deal
When shopping for a package, Booking.com first guided me to the search for a hotel. I chose the wider D.C. area because we planned to stay for a week, and a quick search revealed that downtown D.C. hotels are more expensive during the business week. I chose filters including free breakfast (which is a great value when traveling with a family), free internet access, a pool, and free parking for our rental car. The free parking isn’t a perk to overlook, and it’s an outstanding search feature that not all travel sites offer. Parking at a hotel can be a significant cost: Another hotel nearby was charging $50 per day to park in the attached lot, so the fact that Booking.com allows customers to filter out hotels that require those charges is a great cost-saver. Because we know the D.C. area well, we planned to use the rental car on some days and mass transit on others, so paying to park at the hotel and for street parking wherever we were on that day would have been cost-prohibitive.
I selected a Residence Inn by Marriott in Silver Spring, Maryland, as it met my filter requirements and included a microwave and refrigerator—nice touches when staying away from home for a week. Booking.com listed the cancellation policy as free if the reservation was canceled by May 1, but it offered the option of paying an additional $208 to leave the option open to cancel before May 31, just 3 days before my planned travel. Especially when traveling with a group where a member might get sick or suddenly have a change of plans, the free cancellation period and option for an extension of that period is welcome. The photos of the hotel are bright and clear, and while like all online hotel photos they’re pristine, they do offer views of all the parts of the room you’d want to see when choosing a place to stay: the bathroom, beds, kitchenette, storage areas, and communal spaces. They’re enough to see that the space has been updated fairly recently and that the room is large enough for our party’s needs. I clicked “Book now!” and was immediately taken to the available flights.
Because I selected a Flight+Hotel package, the cost per person/total trip cost shown on the hotel screen is the total package cost—if I select the “Recommended” flight on the next screen.
The flight selection page is quite clear-cut. There are filter boxes to narrow down the number of stops or layovers, sliders to set ranges for takeoff and landing times, and an option to narrow down the airlines offered. Because I selected nonstop flights only, the options were limited to American Airlines, Delta Airlines, Spirit Airlines, and United Airlines. Each flight combination listed the airline, the package discount savings, the length of the flights, and the additional cost per person if I selected a flight other than the one Booking.com recommended as the best value. As I know that the chance of getting my family onto a plane in Chicago at 6 a.m. is slim at best, I was very pleased to see that many of the other options would only add between $5 and $10 per person to the cost, though some of the other combinations would add $40 and up per person.
Then, a snag. The Washington, D.C., area has three major airports, including Ronald Reagan Washington National Airport (DCA), Dulles International Airport (IAD), and Baltimore/Washington International Thurgood Marshall Airport (BWI). Having chosen a hotel in Silver Spring, Maryland, I realized that the drive from Dulles would be long, and that BWI is only about 25 minutes from the hotel. Noting that the options provided by Booking.com did not include any flights to or from BWI, I clicked the button to edit the trip details, changed the destination airport to BWI, and clicked Go. Booking.com took me to a screen to confirm my hotel choice, then recalculated quickly. The only problem is that the “Recommended” flight to keep my full package discount was still a flight to and from Dulles. Several more options were to and from DCA (which is closer to Silver Spring than Dulles, but not…close). The first flight listed that would fly in and out of BWI, as I requested, would add $9 per person and would depart Chicago at 5:15 a.m. The next option for BWI (and the only workable one for us, timewise) would add a whopping $32 per person to the package price. While it makes sense for Booking.com to choose the least-expensive flights to make up package deals—and the 6 a.m. flights certainly qualify—I was disappointed that there wasn’t really a selection of options to the airport closest to where I wanted to fly. In the end, I adjusted the search and limited it to DCA, splitting the distance, and chose a well-timed departure from Chicago to DCA that will add only $5 per person to our package cost. The package will save me $826 over the cost of booking the flight and hotel separately, so I’ll overlook the fact that the return flight will leave DCA at 6 a.m. after all. Here’s hoping there’s lots of coffee to go at the free hotel breakfast! If not, Booking.com tells me I’ll have a coffee pot in my room for caffeination.
The confirmation page shows the full package price, total savings, and details. It features clickable buttons to change the hotel, the room, the flights, or to upgrade the flight to Economy Fully Refundable tickets for an additional $50 per person. Just below, the screen confirms that I have a standard SUV included in the package with unlimited mileage from Avis, or I can switch to Hertz and get a larger SUV for an extra $2 per day.
On one hand, it’s fantastic that customers can make all these adjustments from the confirmation page, rather than having to backtrack through all the individual screens. On the other hand, the number of “click here to change or upgrade” options are a little overwhelming. For anyone who is decision-averse or prone to overthinking, the confirmation page simply offers too many options—it feels as though you could easily miss an important decision. Also, several times when I tried editing the trip at this stage, the dates I had entered for travel changed suddenly from June 2/June 9 to June1/June 8. Perhaps this is a software glitch, but you’ll want to double-check your dates before booking.
In case the package price is stunning, Booking.com provides an option to finance the cost through Affirm, a reputable company that assists customers in spreading out payments for large purchases over several months.
Purchasing the Package
Before payment, a screen requires the entry of each passenger’s name, gender, and date of birth. Airlines require that passengers report a gender when purchasing tickets, but most major airlines have added nonbinary gender options to their booking procedures, as several states are now adding to their state-issued identification cards. At the time of this review, Booking.com was only offering the options of male and female, but as the industry shifts toward more inclusive options, perhaps that will also change.
The payment page is clear and straightforward: Billing.com accepts Visa, Mastercard, American Express, and Discover, or customers can spread out payments with Affirm. It’s a little disappointing that PayPal, Venmo, and other online payment services aren’t accepted, though. Since many people are moving away from traditional credit cards in favor of online services, this is a limitation, but including Affirm is a good indication that this site is paying attention to trends in payment options. Throughout the checkout process, the travel itinerary is running down the right-hand side of the screen, which is a helpful reminder for those of us who tend to panic a little just before hitting the “Purchase” button.
Before I clicked that Purchase button, however, I stopped and created a Booking.com account. And guess what? The rates on some hotels and flights definitely dropped, and not insignificantly. The Genius Deals, which are flagged with blue labels, and the Secret Deals, which are flagged in green, offered beautiful hotels closer in to the city, though not on my travel dates and not including some of the amenities I selected. Some packages offered truly significant savings. Unfortunately, the price of the package I had chosen only dropped from $879 per person to $874 per person—a small savings over a week-long stay in exchange for my email address and some personal data. In addition, the free cancellation date on the hotel shifted forward to June 1, a date that nonmembers can only access for an additional $208. However, the same flights I booked for an extra $5 per person as a nonmember were listed as the Recommended flights for the package as a member, so there were savings on that front as well.
But at What Cost?
What was troubling in this experience was how difficult it was to replicate the costs. I built the same package (same dates, same hotel and flights, same car) and found different prices each time. The structure of the total cost changed—sometimes the hotel was less costly in one build but the flights were more—always ending with a total package price that was very similar to the other attempts. This is a bit confusing for customers trying to shop and compare costs, but it may be explained by shifting demands at the hotels and airlines in real time. The true benefit of membership appears to be the deals and packages that are offered as Genius and Getaway Deals, as opposed to an overall discount on all travel purchases.
While we won’t be using one, I checked out the option to reserve an Airport Taxi. Booking.com is clearly taking on Uber and Lyft with this service, and it’s a great option. Travelers can choose the size of the vehicle that will pick them up, request special services such as child seats, assistance for passengers who may need help getting in and out of the vehicle, and other amenities. Entering the flight number allows the driver to track the flight’s progress and arrive for pickup at precisely the correct time, and the price is preset in the booking and can be paid ahead. The service appears to be extremely convenient and well thought out.
And don’t forget the option to purchase tickets and passes to activities and destinations during travel! The Attractions tab provides a huge range of activities, including walking and bus tours, private tours, dinner cruises, and interactive scavenger hunts. Most of the museums in Washington, D.C., are free, but quite a few companies offer guided tours that can be purchased through Booking.com. The Attractions tab in other locations includes museum entry tickets, theater tickets, and entrance to other destinations. Your account will keep a record of your itinerary, and you can use the Booking.com app to show the purchased tickets or print them before you leave.
How Helpful Is Customer Service?
I used the online contact form to ask a question about child seat booking with an Airport Taxi. I sent the question at 9:10 on a Monday evening and received an email in response in less than 10 minutes, directing me cheerfully to the taxi-specific contact form or inviting me to call the taxi hotline. While navigating to the taxi help area (which I had not previously seen) by clicking the link included in the email, I found the answer to my question in an extensive FAQ section. When they say that customer service is available 24 hours a day, they mean it. It is enormously reassuring to know that when traveling you’ll have a person to talk to or a prompt response if you have a question, a concern, or something has gone wrong.
For Your Information…
In addition to booking travel, Booking.com serves as a repository of useful information for travelers.
- TravelTalk is an online community of travelers sharing information, answering each other’s questions, and sharing experiences, which is hosted on Booking.com’s site.
- Links to local governments with information about the culture, traditions, and travel considerations is especially useful for those traveling overseas.
- A helpful page provides health information for travelers, including the requirements and restrictions on traveling to and from international destinations.
- A banner directs those who are fleeing danger or violence to links that can help them, providing an outstanding (and free) public service.
Overall, Booking.com was a pleasant experience and left me feeling as though I’d done solid research, chosen from excellent options, and booked my travel in a time-and cost-effective manner. I especially like that one website will have all my travel plans in one location; the app is also very streamlined and will be much more convenient to use while traveling than digging through emails looking for confirmation numbers and flight times.
While there were some glitches, including flight times that seemed incomplete, the randomly switching travel dates, and the inability to replicate a package cost, overall the pricing is reasonable and the interface is good. The membership offers a clear benefit if you’re not locked into travel dates or specific locations—you can really save a lot of money there.
Booking.com Reviews by Customers
Customer reviews are decidedly mixed. Reviewers at Consumer Affairs average 3.2 out of 5 stars, with excellent ratings citing easy and clear booking procedures, outstanding customer service, and great accommodation options. Poor reviews at Consumer Affairs, sitejabber, TrustPilot , and the Better Business Bureau all seem to zero in on problems with cancellations and refunds. Customers who are more comfortable communicating in Spanish can search for “Booking.com reseñas” and find similar results. Reviewers felt there was a disconnect in the chain between the service provider, Booking.com, and the customer, and sometimes lengthy delays or refusals of refunds. This type of complaint appears to be common among travel service platforms; other booking reviews indicate the same kind of problems exist throughout the industry. Some of the complaints were simply a result of the customer misreading or failing to read one of Booking.com’s policies, while others were valid concerns. To its credit, every complaint on the Better Business Bureau’s website included a prompt response from Booking.com’s customer service team either explaining the policy decision, requesting more information to begin an investigation, or apologizing for a mishandled situation.
How Booking.com Stacks Up to the Competition
Compared to other travel platforms, reserving travel on Booking.com was equal or slightly less expensive. While some competitors had more offerings, especially when choosing flights, Booking.com’s interface was smoother and easier to navigate, and the fact that the costs listed as a customer moves through the process include taxes and fees is helpful when making choices. Other platforms don’t always include this information, so a customer could blithely plan an entire trip, then get to the final confirmation page and discover hundreds or thousands of dollars in additional fees and taxes.
Including the nontraditional lodgings and professional hosts alongside large hotels and resorts was a strong move to compete with popular companies such as Airbnb and Vrbo, and incorporating the taxi reservation system into the complete travel platform at Booking.com keeps all the travel arrangements in one place, rather than customers needing to remember to call an Uber or Lyft. The services themselves are similar, but by centralizing travel planning into one platform online or through the app, Booking.com has made it easy for customers to keep everything together.
Should You Use Booking.com?
Is the website a little busy? Sure. But many people will like the callouts and bold colors and enjoy the different services they emphasize. Are there some “glitches” in the site? Here and there. Booking.com is a great option that will help you shop for, select, reserve, and centralize your transportation, lodging, and activities during travel. It’s important to make sure that customers don’t blow off the Terms and Conditions and just click the box—many, if not most, of the customer complaints focused on disagreements over cancellation, reschedule, and refund policies, so it’s critical to understand them before booking.
Booking.com’s platform takes a task that many people find frustrating and makes it enjoyable. It’s easier to get excited about planning a vacation when there aren’t 30 tabs open in two browsers as the travelers try to compare hotel rooms, airfare, and activities—Booking.com does it in just one tab, and does it well.
We independently reviewed this service by weighing the company’s claims against first-hand experience with its site and professionals. However, due to factors such as franchising, human error, and more, please note that experiences with this company may vary.
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Amazing Barbara …
Driver made contact before I’d even left the house, this was reassuring & helpful. Very prompt contact on arrival & timely pickup made for a comfortable journey from airport to hotel. Car was first class & driver very informative about things to do & places to go during stay. Top Class
Date of experience : 26 May 2023
Our 2022 Transparency Report has landed
Taxi was there when we arrived even….
Taxi was there when we arrived even though our flight was delayed.. he was extremely helpful at our hotel as we couldn’t find reception. Very friendly and polite 5/5. Driver was helpful and polite to airport , would definitely recommend this service
Date of experience : 23 May 2023
Booking process is very simple
Booking process is very simple. Very reliable ontime service. Would highly recommend. Nanjing Airport to city centre hotel. One negative was the driver drove very quickly in poor weather conditions, weaving in traffic. This does not reflect on the service of the Company but the driver needs to recognize he is responsible for his passenger safety
Great service which I would recommend.
Booked taxi in advance and on arrival we received a WhatsApp message from our driver Steve. He was at airport waiting for us and it was a completely professional and hassle free operation throughout. The vehicle was as ordered and was immaculate. The driver was friendly and courteous during the ride to our hotel. All in all a great experience and well worth the money.
Date of experience : 27 May 2023
Very reliable & reasonably priced
Very reliable & reasonably priced. Arrived right on time for both transfers, which made our whole travel process very straightforward and stress free. Highly recommend.
100% worth it
100% worth it! If you’re thinking about booking a private transfer from the airport I would highly recommend Airport Taxi Tranfers. It was easy to book and good communication. Our driver was there waiting with a sign, hopped in a nice vehicle where we were taken to our water taxi and dropped off at our exact location. Made an easy transition from the airport to our hotel, especially after traveling all day.
Best transfer service ever!!!!!
Found this company last minute and after reading their reviews were sold. Driver was punctual, pleasant and the whole experience was faultless. Will never book transfers when visiting The Algarve with anyone else. Keep up the great work.
Date of experience : 22 May 2023
The journey from the airport to our…
The journey from the airport to our accommodation wasn’t to our satisfaction. The driver was on the phone and none of the controls eg speedometer were working. On the return journey the driver was superb. Very helpful and cheery
Date of experience : 20 May 2023
We made an appointment for today 5:00 am in Barcelona with Airport Taxi Transfers. We were 5 Persons and everything worked perfect. The Transer Taxi arrived 10 Minutes too early and one person from us were still in the Hotel room. When he asked we said too him, that still one person is in the room. He was very friendly and said "No problem im 10 Minutes too early anyway". After the last person came, he helped us with the baggage. He asked us also which terminal, when we said we dont know he asked about the flying company. After he brought us to the right termin. Summary: Very friendly, Reliable and fast. Nothing negative too say, we will book this again next time if we need it.
Date of experience : 29 May 2023
Always a positive experience
We always use Airport taxi transfers and have never had a negative experience. The drivers are always friendly and punctual. To book online is easy and hassle free, I had to make an amendment on my recent trip which was also easy and received a prompt confirmation. The driver we had this time was great, he had a spotless car and provided bottles of water, the extra touches are always appreciated.
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Shocking service. Our airport transfer did not arrive on the way home, after waiting over 30 minutes we had to call an Uber and nearly missed our flight. Tried calling and messaging the service constantly and no response. I will be expecting a full refund or I will dispute the card with my credit card company.
Date of experience : 21 May 2023
The booking process was straightforward and completed quickly. The drivers for both of our journeys were knowledgeable and drove competently. The cars especially on our return trip were spotless. We've used this service before and will again.
Very happy with their service
Very happy with their service. We booked a return trip in Taipei. Their coordinator Jennifer called us a day before the dates to give us the car # and also emailed us to confirm 2 days ahead. Their drivers are very professional and helpful, and drove safely on the highway. Will definitely use them again next time.
The drivers were 5 star
The drivers were 5 star, communication was great. They were ontime and even suggested and earlier departure time from hotel due traffic due to the hot weather and public holiday, will definitely use again.
Disgusting service. No one to meet us. Half hour later when I rang driver said he was on his way. Waited again. Rang again - stuck in traffic. Waited again - broken down. No apology, just told to wait. With two small children, booked for convenience and quickness. Sent a replacement driver finally. Total waste of my money. Do not use if you expect reliability. Bad decision by me!
Dreadful company. Booked return transfers with them from Dublin airport travelling Friday and returning Sunday. The journey on the Friday was fairly smooth apart from the driver missing the hotel. The return driver just never arrived. Was due to collect us at 9.45am and didn't show up. Called the emergency number and got a VM (call never returned) Had to get a cab and only just made the flight. Despite paying in full have received no communication from the company so will have to approach my bank for a refund.
Easy booking,best price & service
Easy booking, immediate response/confirmation at best price. Driver prompt, friendly, courteous and helpful. Good driver, pleasant drive to the airport. Based on this experience can definitely recommend this driver and Airport Taxis, would use again.
The driver waited for us our flight had…
The driver waited for us our flight had been delayed he had kept track of the flight an couldn’t have been more helpful and was really polite and friendly fantastic experience.
Excellent transfer to and from Tenerife south airport to our accommodation and back.
Easy to book, communicates well after booking, before pick up both times. Value for money. On time for both occasions and the driver was polite with great customer service. I would use this service again.
Disgraceful complaint handling
Booked a transfer from Rio to hotel for 4 people. Booked and paid for a 6 seater due to luggage. A small 4 seater arrived instead. After the driver and local agent finished arguing he agreed to take us. We were not happy ended up with cases on our knees and feeling unsafe. We had no local currency else would have used and alternative. On return contacted airport taxis who said they would look into it. Several days later the response was they hadn't had a response from the local agent on Rio so had found in my favour, good news! You might think so! they only refunded me £2. What a disgrace, upheld my complaint and £2 is the end result!!
Date of experience : 24 May 2023
- Airport Transfers
- Chauffeur Service
- Train Station
Due to the ongoing illegal invasion of Ukraine and subsequent sanctions on the Russian Federation, LingoTaxi currently only offers the 25% online partial prepayment option for any services in Russia. Customers can reserve their transfers with a 25% payment in advance in Euro or US Dollar, and pay to the driver in cash (Russian Rubles) the outstanding 75% of a transfer. Services in other countries are not affected. Until the sanctions are lifted, this remains the only viable option in Russia. We thank you for your understanding.
Airport Transfer in St. Petersburg – Airport Taxi with English-speaking drivers
Our fares are fixed per vehicle . Cancellations are 100% refundable when at least 24h notice is provided.
Easy to Change
English-speaking chauffeur included, always (except for Minibus).
Instructions & Contact Details
- English-speaking driver
- Meet & Greet with name board
- 1 hour of waiting (airport pickup)
- Free cancellation up to 12h
- WiFi & Bottled water incl.
- Free cancellation up to 24h
In case you have children younger than 8 years travelling with you, please make sure to have a suitable baby/booster seat available. If you wish, LingoTaxi can provide you with a baby seat if booked in advance.
Travel to St. Petersburg visa free with the new St. Petersburg e-Visa!
Since October 2019, foreign tourists and business travelers of more than 50 countries can visit the city of St. Petersburg and the surrounding Leningrad Region (e.g. Peterhof and Catherine Palace) by applying for a simplified e-visa online.
We have collected the facts for you in our ultimate guide to the St. Petersburg e-Visa ! Or if you already want to apply for the visa, visit the Russian Ministry of Foreign Affairs website , apply for your e-Visa, and then book a comfortable and hassle-free airport transfer with us!
Our airport transfer in St. Petersburg includes:
- Meet & greet in the arrival hall with a name board
- English-speaking chauffeur
- Help with luggage
- 1 hour waiting time & parking costs included
- Flight status tracking (in case of flight delay, no additional costs)
- Payment in Euro, US Dollar or Russian Rubles
- Fixed fares per vehicle, no hidden costs!
When should I make a reservation?
We highly recommend passengers to book minimum 1 day in advance, to make sure a vehicle will be 100% available and our team can provide you with your driver's details before your flight takes off. The minimum time to make reservations is 3 hours before pick-up time.
Latest Customer Reviews: Saint Petersburg Airport Transfer
I have been using Lingo Taxi since 2019 and will not even consider another service for even half the price. The drivers are brilliant, polite... Continue reading...
Transfer from St. Petersburg city centre to Helsinki-Vantaa Airport
Intui travel airport transfers service is reliable
- Website is a property of EasyUptur LLP (UK)
- Selling airport transfers since 01.09.2011
- ESET certified for safety and reliability by SSL
- All transport services are executed by local licensed companies
- 97% our customers are satisfied. Reviews
24/7 st. petersburg city centre transfer → helsinkivantaa airport, how to get st. petersburg city centre - helsinki-vantaa airport: map and layout, reviews about transfers, have a question, we can help:.
Monday - Friday: 07:00 to 15:00 (GMT+1/ BST) Saturday - Sunday: 10:00 to 15:00 (GMT+1/ BST)
Taxi cancelation one day before the flight I booked airport transfer well in advance in Rome and both journeys were canceled by the provider and I had to pay nearly double to find alternatives. The booking.com only offered £12 for compensation which I did not accept and was disgraceful. Date of experience: April 09, 2023 Useful1 Share Kev 2 reviews
Tried and true service We work with professional drivers and have 24/7 customer care Airport transportation made easy Booking your airport taxi Confirmation is immediate. If your plans change, you can cancel for free up to 24 hours before your scheduled pickup time Meeting your driver You'll be met on arrival and taken to your vehicle.
4 reviews 2 helpful votes taxi.booking.com from airport reliable? Feb 14, 2023, 4:52 PM Save I booked a taxi transfer from TIrana Airport to my hotel in May via booking.com's airport taxi booking service and never used their service for this before. Anyone here who has used this service and can tell if it works good?
Tried and trusted We work with professional drivers and have 24/7 customer care Airport transfers made easy Booking your airport taxi Confirmation is immediate. If your plans change, you can cancel for free up to 24 hours before your scheduled pick-up time Meeting your driver You'll be met on arrival and taken to your vehicle.
51 reviews 79 helpful votes 7. Re: Airport Transfer through Booking.com Rideways - SCAM 3 years ago Save Terrible service. Would never use them again. Were due to collect me at Stockholm 's Arlanda airport on 29/11 and take me to the Radisson Waterfront Hotel. Paid in advance on my card. No taxi on arrival. No notification why. Emailed them.
According to eHotelier's last published survey, summarizing the results of hotel upselling for 2019, Airport Taxis are one of the top upsell revenue streams for hotels, coming second to Room Upgrades.
Key info about the free taxi promotion. Here are some of the most important details about our free taxi promotion: The promotion is only available in select cities and includes a one-way direct trip from the airport to your property, in a standard-size taxi with a trusted local driver. If their booking qualifies, we provide a free taxi ride for ...
As I know that the chance of getting my family onto a plane in Chicago at 6 a.m. is slim at best, I was very pleased to see that many of the other options would only add between $5 and $10 per ...
5,083 • Excellent 4.4 VERIFIED COMPANY airportstaxitransfers.com Visit this website 1-star : Most relevant Nicolas Grenier 2 reviews TH 5 hours ago Booking process is very simple Booking process is very simple. Very reliable ontime service. Would highly recommend. Nanjing Airport to city centre hotel.
St Petersburg Airport Taxi with good TripAdvisor reviews. Transfer Services by Taxi 812 Transportation Solutions in Russia. English - speaking drivers in Saint Petersburg city and suburbs. ... We ended up booking him for return leg to Pulkovo Airport and service was equally as good he stopped off on way to show us some fantastic buildings off ...
1. Airport Shuttles. Taxis. Chester. $5 for $10 Deal. "Why do they have a website saying local taxi service for Chester and Chesterfield if they only serve..." more. 7. Boulevard Cab. 8.
St. Petersburg Airport Pulkovo LED, Terminal 1, Taxi Transfer from 9,00€ per person! Pre-book a comfortable taxi transfer from Pulkovo Airport in St. Petersburg to the city center. We will meet you in the arrival hall with a sign, show you where to buy a SIM card, assist you with cash withdrawal, help you with your luggage, provide you with a comfortable car and an English-speaking driver.
Taxi Airport Transfers in St. Petersburg: Cheap and fixed fares for your taxi transfers from/to LED Pulkovo Airport. ... Changes to your booking are easy and completely free of charge. English-speaking drivers ... Latest Customer Reviews: Saint Petersburg Airport Transfer. LingoTaxi. Average rating: 1005 reviews. Sagaran. Mar 29, 2023. by ...
Choose the payment method. Complete the booking form, choose the payment method, press Make Booking button, make online prepayment (if needed) and get email confirmation. When a driver will be assigned to your job, his phone number will be emailed to you.
The fare for a taxi transfer from St. Petersburg Pulkovo Airport to the city center is 35€ for a comfort class car, 65€ for a minibus, and 75€ for an executive car, and the same during the day or a night. Book Saint Petersburg airport transfer now and avoid the frustration of waiting too long or being late for your flight.
With us you can pay for your St. Petersburg airport taxi or transfers either by cash to your driver, or by credit card at the web site when you make your booking. Our prices per car, from/to Pulkovo (LED) airport to any destination in St. Petersburg, incl. waiting time, parking fees, name board. St. Petersburg airport (LED) taxi: 35 Euros ...
Enter the address on the transfer booking page. To find out the Taxi price from St. Petersburg city centreto Helsinki-Vantaa Airport or a transfer Helsinki-Vantaa Airport to St. Petersburg city centre, you must enter the date of arrival, the number of adults and children, as well as the type of vehicle in the search form and click on SEARCH button.